Cleveland Marathon

 


The Cleveland Marathon (12)

Creating a team is quick and easy! Start by going to the event’s registration page and complete the following steps.

1. Select TEAM

2. Select CREATE A TEAM

3. Enter a Team name and click CREATE

4. Select the registration type and click REGISTER NOW

5. Once you are at the registration page, you can now create Team Access Code so that only certain people you share that information with can join your team.

Once you have successfully registered your team, access your My Events to further manage your team.

Nobody likes being on a team alone!  If you are a team captain, you can invite your friends to join your team.

1. Log In to your Events.com account (Click Sign Up if it’s your first time, and use the email you used for your order).

2. Click on YOU at the top right-hand corner of your screen and select MY EVENTS on the left of your page.

3. Find the event you want to invite your friends to. Click the MANAGE EVENT button under the event. Then select MANAGE ‘Your Team Name’.

4. Once on the team page, click the orange INVITE TEAMMATES button.

5. Here, you can enter email addresses to invite people to your team. If you are entering multiple addresses, separate them by commas (e.g. shutuplegs@gmail.com, runner123@gmail.com). You can enter a personal message (e.g. Get your sneakers ready!) and send yourself a copy!

Note: Your invitees will receive a link that sends them directly to the team registration page, overriding any passcode you may have created for your team.


Please note that your ability to transfer your registration is up to the event organizer. The event may or may not allow for this, so be sure to check with the event’s policies, before attempting to transfer your entry.

If it is allowed by the event organizer, it’s important to note that only those that actually bought a registration will be able to make this change. If someone registered you or bought your registration for you, please contact the Buyer to make any changes.

If you are the original buyer, please follow the steps below to transfer your entry to someone else:

1. Log in to your events.com account. If you don’t have an account, select SIGN UP and use the same email as listed on your registration.

2. Click on YOU in the top right-hand corner of the screen and select MY EVENTS on the left of the page.

3. Find the event you are attending and click on MANAGE EVENT/ VIEW ORDER.

4. Find the person’s name that you want to transfer the registration from.

5. Select MANGE REGISTRATION then Transfer Registration.

6. Enter the person’s Email Address you would like to transfer the registration to and click SEND TRANSFER. If there is a transfer fee there will be a notice under the email field – “The transfer recipient will be charged an additional fee for the transfer.”

7. You will see that under the person’s registration number, it will now read, PENDING TRANSFER in the order. This will confirm that your transfer request was sent out.

An email has been sent to the person you are transferring the registration to, and you will also receive a copy of the email. Once the person has accepted the transfer you will see a CANCELLED date and the text TRANSFERRED.

How do I accept a registration that was transferred to me?

Lucky you, someone just decided to transfer their registration to you. Now what?

If you choose to accept the transfer, follow the steps below.

  1. You will receive (or already received) an email from Events.com to claim the registration for the event.
  2. Click COMPLETE TRANSFER in the email.
  3. This will take you to the event registration form.
  4. Enter your information to register, answer any Attendee Items questions and click SUBMIT ORDER. 
  5. You can click on VIEW ORDER to see your order information in your confirmation email.

Note: The person who transferred the registration/ticket to you will also get a copy of the transfer email. 

Can’t find your confirmation email? No problem! You can easily log into events.com and send yourself another email.

1. Log in to your events.com account. If you don’t have an account, select SIGN UP and use the same email as listed on your registration or ticket.

2. Click on YOU in the top right-hand corner of the screen and select MY EVENTS on the left of the page.

3. Find the event you are attending and click on MANAGE EVENT.

4. Click on the MANAGE REGISTRATION button and select RESEND CONFIRMATION EMAIL from the drop-down menu. The email will be automatically sent to the email address on file.

If the organizer has turned this feature on, you can log into events.com and easily update your order information with the following steps:

1. LOG IN to events.com. If you don’t have an account, select SIGN UP and use the same email as listed on your registration or ticket.

2. As a participant your account will start by loading all of your events under MY EVENTS.

3. Find the event you are attending and click on VIEW ORDER.

4. Click on the MANAGE REGISTRATION button and select EDIT INFORMATION.

5. Please update the information you would like to change in the fields.

6. Click SAVE at the bottom of the screen. This updates your order in real time.

*If any information you need is unavailable for editing, please contact the event directly as that would indicate it has not been turned on. If you need help locating their contact info please email us at help@events.com, we’d be happy to help you find it!

Please note that your ability to upgrade or to downgrade your registration is up to the event organizer. The event may or may not allow for this, so be sure to check with the event’s policies, before attempting to change your entry.

If it is allowed by the event organizer, it’s important to note that only those that actually bought a registration will be able to make this change. If someone registered you or bought your registration for you, please contact the Buyer to make any changes.

If you are the original buyer, please follow the steps below to change your entry:

1. Log in to your events.com account. If you don’t have an account, select SIGN UP and use the same email as listed on your registration.

2. Click on YOU in the top right-hand corner of the screen and select MY EVENTS on the left of the page.

3. Find the event you are attending and click on VIEW ORDER.

4. Find the registration that you would like to change. Select MANAGE REGISTRATION and Change Registration.

5. Next, you will be able to select the new category you want. Note: You will only be able to select categories that have space available, are open for registration/purchase and that have been permitted by the organizer. Select the one you want and Continue

You will now need to complete the information required by the organizer for the new category. Any Required Items from your previous entry will need to be re-selected to add to your new order.

If there is an amount owing, you will need to enter in your credit card info to finalize. (There are no refunds issued for a downgrade)

6. Submit Order and voilà you’re all set! You will receive a confirmation email and be able to manage the new registration category

 

If the event organizer allows changes, here are the steps for you to make a change to your registration/ticket – How do I change my registration/ticket type?

When your original order had event insurance you may need to make an adjustment to ensure that your registration/ticket is still covered after your change.

  1. Find the order that you would like to change your registration type for by clicking MY EVENTS, and selecting VIEW ORDER.
  2. Click MANAGE REGISTRATIONselect Change Registration
  3. Select the registration/ticket you would like to change to and select CONTINUE
  4. This next screen is where you will be able to scroll down and see options for optional insurance. Make the selection to ensure your registration/ticket is covered and complete your new order!

If you are upgrading, your existing event insurance purchase will act as a credit towards the new total based on your new registration/ticket. You will need to view the Insurance widget and accept the additional fee.

If you are downgrading, your original event insurance purchase will continue to cover your registration. No refunds are issued.

5.  To view your new policy go back to your order by going again to MY EVENTS and VIEW ORDER. In your order, you will see that you purchased “Attendee Insurance – Protected by TicketGuardian”.  Click View Details to see the history and policy number of your insurance.

Provided changing from one team to another is allowed. Each member of the team can do this for themselves, here is how you can go about it:

1. Log in to your Events.com account.

2. Click on YOU in the top right-hand corner of the screen and select MY EVENTS on the left of the page.

3. Click on MANAGE EVENT in the appropriate event box and VIEW ORDER.  NOTE: You do not want to click on MANAGE TEAM

4.  Scroll down to your registration and click on the team switch icon to the immediate right of your team name.

5. A Switch Teams pop-up will appear. Please type in the new team name you wish to join. If the new team requires an access code you will need to get this from the new team’s captain. Once you have the new team name and, if needed, the access code entered please click on SWITCH TEAMS.

6. You will be brought back to the MANAGE EVENT screen and your new team name will be listed. You will also receive an email confirming your team switch. Congrats, you’re done!  

So you decided you want to buy that shirt or package after all, or just decided to wait on a purchase. You can easily go into your order to add Other Stuff even after you have completed your order with the following simple steps!

1. LOG IN to events.com. If you don’t have an account, select SIGN UP and use the same email as listed on your registration or ticket.

2. As a participant your account will start by loading all of your events under MY EVENTS.

3. Find the event you are attending and click on VIEW ORDER.

4. If you have not already purchased some Other Stuff, you will see an ADD OTHER STUFF button that will lead you to the purchase page.

If you had already purchased Other Stuff, you will see an ADD OTHER STUFF button on the top right corner of the Other Stuff section, that will take you to the purchase page. 

5. Select your items, enter in your payment information and click SUBMIT ORDER to complete your purchase.

Your order is now complete and you will be able to see your purchases on your MANAGE EVENT page!

If you need any help please email us at help@events.com, we’d be happy to give you a hand!

You would like to get the confirmation that you are now registered to the race? Can’t find your confirmation email? No problem! You can easily log into events.com and view your order. Even better you can send yourself another email.

1. Log in to your events.com account. If you don’t have an account, select SIGN UP and use the same email as listed on your registration or ticket.

2. Click on YOU in the top right-hand corner of the screen and select MY EVENTS on the left of the page.

3. Find the event you are attending and click on MANAGE EVENT or MANAGE TEAM (if you are a captain), depending on what you need

You can view your order, make changes to your registration or ticket (if enabled by the organizer), review your registration, and transaction as well as use the team functions if you are a team captain (
view team, send invites). 

4. You can also Resend your Confirmation email if you haven’t received any confirmation yet. The email will be automatically sent to the email address on file.

*If any information you need is unavailable for editing, please contact the event directly. If you need help locating their contact info please email us at help@events.com , we’d be happy to help you find it!

If the organizer has turned this feature on, you can log into events.com and easily check your bib number with the following steps:

1. LOG IN to events.com. If you don’t have an account, select SIGN UP and use the same email as listed on your registration or ticket.

2. As a participant your account will start by loading all of your events under MY EVENTS.

3. Find the event you are attending and click on VIEW ORDER.

4. Your ATTENDEE NUMBER/BIB NUMBER should appear below your name and your registration number.

*If any information you need is unavailable, please contact the event directly as that would indicate it has not been turned on. If you need help locating their contact info please email us at help@events.com , we’d be happy to help you find it