Connect message: ‘You already have a connected account’
Last Updated: Mar 29, 2021 07:08PM PDT
You might get the message “You already have a connected account” when trying to connect with Garmin or Strava, when you accidentally have created two accounts, and try to connect them with the same Garmin/Strava account.
When this happens, you should first decide which account you want to keep. Typically this happens if you have previously created an account with Garmin/Strava, but afterwards created a second account with a username+password.
To fix this:
- On the device where you are logged in with Garmin/Strava – click on Connections and disconnect from Strava/Garmin
- Now logout of EveryChallenge
- On your other device (where you are logged in with the account you want to keep) click on Connections and add the Garmin/Strava connection
- Now go back to your first device and login again. You can either use your email+password or the Connect with Garmin/Strava option