Fitbit connection troubleshooting -

Hosting an endurance event, fitness challenge, or race? Enhance the attendee experience with our new Virtual Challenge program, EveryChallenge.

Help Center

Help Center > MEG > > Fitbit connection troubleshooting

Fitbit connection troubleshooting

Last Updated: Jan 27, 2022 12:17PM PST

Connect with Fitbit

You can connect your profile with your Fitbit wearable by going to the Connections section in your profile. From there you can click the Connect with Fitbit button to enable auto-syncing with Fitbit.

Once this is done, all activities which are synced from your Fitbit device will automatically be connected with your virtual challenges on EveryChallenge.

Only explicitly started activities will count

Currently, only activities which have been explicitly started and stopped on your Fitbit will be synced. Your daily moves, which are not part of an activity, will not count towards your challenge goal.

Can't find the right answers? Contact Us.

Get the latest event news and updates directly to your inbox

Stay up to date with insights, newsletters, blogs, product updates, and more!