How do I make an insurance claim? -

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How do I make an insurance claim?

Last Updated: Feb 13, 2023 09:19AM PST

So you purchased Attendee Protection. Good decision! Filing a claim is fast and easy! Here are the steps you need:
(If you have your Policy ID handy, skip to step 4)

1. Log In to your Experience account.

2. Find the event you want to file a claim for, select VIEW ORDER or if you’re part of a team, MANAGE EVENT then View Order.

3. In your order, you will see that you purchased Attendee Protection. Click View Details.

4. In your Attendee Protection Details, you will see a link to Contact Fanshield and also your Policy ID, which you will need to file your claim.

5. Click on Contact Fanshield to be taken to FanShield to start your claim.

6. Enter your Policy ID and click Search

7. Fill out the form FanShield provides and one of their claim agents will be in touch within 48 hours and they will walk you through the rest of the process.

If you have more questions, please contact Fanshield by email –

You can find the full terms and conditions of FanShield’s Standard Attendee Coverage Policy here.

Can't find the right answers? Contact Us.

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