Courageous Conversations: Confrontation Without Conflict

15914 Ryan Dr, Belton, MO 64012, USA

DESCRIPTION

 

Have you ever wanted to address something “tough” with a coworker but did not know where to start? Or perhaps you prefer to avoid conflict altogether? Conflict in the workplace can be tricky and knowing how to navigate it well can make a huge difference to you and your coworkers. ​
 
During this interactive webinar, Charlotte Westerhaus-Renfrow will share what prevents us from having courageous conversations.  Learn how to approach difficult conversations with confidence and boost your skills to generate change by attending this interactive webinar!

11:30 AM – Introduction of the Webinar – Annie Storey, Illinois Section AWWA Executive Director

11:35 AM – Why Conflict Management Skills are Necessary in our Industry – Section Leader

11:45 AM – Courageous Conversations

  • What prevents us from having courageous conversations
  • How to approach difficult conversations with confidence
  • Review of conflict management tactics

12:45 PM – Q&A from the Audience

12:55 PM – Closing – Annie Storey, Illinois Section AWWA Executive Director

Speaker Bio

 

Charlotte Westerhaus-Renfrow, M.Ed., J.D. is an Assistant Clinical Professor in the Department of Management and Business Law and the Faculty Chair of the Undergraduate Program at the Kelley School of Business – Indianapolis where she teaches business law, negotiations, team dynamics, leadership, diversity in organizations, and cultural intelligence.

Charlotte is the recipient of several teaching awards, including the Kelley School of Business Innovative Teaching Award, the Evening MBA Teaching Excellence Award, the Shuyler F. Otteson Teaching Award, and two Athletics Favorite Professor Award. In addition, she is a co-recipient of the Indiana University-Purdue University at Indianapolis’ Charles R. Bantz Chancellor’s Community Scholar Award.

In 2020, Charlotte was awarded an Indiana University Bicentennial Medal for her professional efforts that broadened the reach of Indiana University around the state, nation, and world. She is also a distinguished Indiana University Bicentennial Professor – a title earned by only twenty-five faculty in the Indiana University system, and in 2018, she was honored with the prestigious Samuel S. Dargan Award from the Indiana University Maurer School of Law, Black Law Student Association.

Nationally recognized for her expertise Charlotte is a highly sought-after consultant, advisor and key-note speaker who educates with a natural, approachable persona on stage and in front of audiences. Charlotte has dedicated much of her career speaking and providing meaningful counsel to businesses, non-for-profits, and educational institutions on how to create innovative and inclusive cultures. In her spare time, she is an avid volunteer on many nonprofit boards, a passionate sports fan, and a regular contributing writer to professional and business periodicals.

Charlotte is a license attorney and earned her J.D. from the Maurer School in Bloomington. She also a B.S. in Journalism and M.Ed. from Ohio University. https://www.linkedin.com/in/charlottewesterhaus/