We’re here to help! Coronavirus Updates for Event Organizers and Event Goers

Help Center

Help Center > LEO > Your Orders and Registrations/Tickets

icon Your Orders and Registrations/Tickets 14 articles

How do I create a digital event page?

Virtual content has become extremely important and often includes some additional info or links to share after someone has completed…

How do I refund in my Stripe account?

There are a couple different reasons you may want to refund from your own account instead of the admin portal…

How do I add notes when I refund an order?

If a refund has been approved, you can keep your team in the loop by leaving a quick note on…

What is Attendee Protection?

Attendee Protection offers attendees' protection for some of the common personal reasons out of an individual's control, that people have…

How can I resend confirmation emails to all attendees?

Want to remind all of your attendees about your event or to send them some new information? No problem! We…

How do I assign attendee numbers (i.e. Bib Number, ID, etc.) to all of my attendees?

As an Event Organizer, you may need to assign identification numbers to your attendees such as bib or badge numbers,…

How do I cancel an attendee’s order?

As an event organizer, sometimes you need to cancel an attendee's order. With Events.com you have the option to cancel…

How do I change a buyer’s email address?

Changing a buyer's email address is very easy to do with Events.com. Follow the steps below to find out how…

How do I see my attendee’s upgrade/downgrade including optional event insurance?

There are many reasons that an attendee may change their Registration/Ticket type. If you have allowed them to manage their…

How do I provide an attendee with a refund?

As an event organizer, you have the option to provide your event goers with a refund through the dashboard. Events.com…

How do I process a full or partial refund without canceling an order?

Events.com allows event organizers to process a partial or full refund to one or more items in an order without…

Why do some cards have a “Buyer” label in the People section of my event?

You may have noticed that some of your people have the word "Buyer" at the top of their car, while…

Can I upload offline registrations/tickets if my event already reached inventory limits?

Absolutely! Registrations/Tickets and any additional purchases can be uploaded regardless of remaining inventory or other restrictions you may have created…

How do I upload offline registrations/tickets?

Even when you set up online registration/ticketing, you may need to collect registrations offline. This could be through cash, check,…

Can't find the right answers? Contact Us.