How do I manage tickets already sold on the Events.com EverySale™ app? - Events.com

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How do I manage tickets already sold on the Events.com EverySale™ app?

Last Updated: Feb 3, 2021 09:58AM PST

You are able to process cancellations, refunds, and re-print tickets and receipts for completed orders.

1. Click the MANAGE button

2. Go to Manage Tickets or Manage Registrations

3. Find the buyer or order you wish to manage by one of the following ways:

  • Search for the order/buyer by the buyer name, order number, email, or the last four digits of the credit card used for the transaction

  • Scroll through the list of orders/buyers displayed on this page

4. Once you have found the order/buyer, click on their name, which will take you to their order page

5. Here you can process a cancellation or refund and re-print tickets and receipts

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