Help Center

Creating an event is quick and easy! After you create an event, it will automatically be saved as a draft and you can continue editing it. If you want your event to go live, simply click the Go Live button from within the event after you’ve completed the following steps.

1. Click CREATE AN EVENT in the top right corner of the page.
*You will need to have an Events.com User Account so that you can access your event later. You will be prompted for this information during the creation process. Or if you have an account, you can Log In first.

2. Follow Steps 1-3 to create your event. Step 1 asks what type of event it is. Step 2 gathers some of the basics – Name, Location, Date and Description. Step 3 is for your social feeds. If you need to edit a step you have already filled out, click the change link at the top right of the step module. If you’d rather skip the optional fields, don’t worry! You can add and edit the information later.

*If this is your first time creating an event on Events.com, you’ll need to add an Organization Name. This can’t be easily updated, so choose wisely.

3. When you are ready, click GET STARTED! and voilà!

Yes, Events.com will make it easy for you to customize your event page and set up free tickets or RSVP options.

1. Once you’re done creating an event, select EVENT DETAILS on the left navigation, and select Registration/Tickets.

2. You chose whether to sell Registrations or Tickets during your event creation – What’s the difference? If you need to switch, you can click the change option.

3. Next, add your first registration/ticket. You need to enter a name (VIP, General Admission, etc.), and the quantity available (if unlimited, leave blank). Finally set the price to $0 to make it a free event.

4. To hide the $0.00 pricing from the order page, open the Advanced Settings by clicking on the gear icon. From here toggle Hide Pricing if $0.00 to YES. You can also set Availability, and Restrictions on People such as Gender; Age; Max Purchase Per Order; Location and Access Code Required.

5. To add more registrations or tickets click on the ADD ANOTHER REGISTRATION/TICKET button at the bottom.

6. Click SAVE at the top or bottom to save your changes.

The best thing about creating an event on Events.com is that you don’t even need to have all the details to get started!  After you create an event, it will automatically be saved as a draft and you can continue editing it.

Note: The event will remain a draft until you click GO LIVE.

1. Click CREATE AN EVENT in the top right corner of the page.
*You will need to have an Events.com User Account so that you can access your event later. You will be prompted for this information during the creation process. Or if you have an account, you can Log In first.

2. Follow Steps 1-3 to create your event. If you need to edit a step you have already filled out, click the “change” link at the top right of the step module.
*If this is your first time creating an event on Events.com, you’ll need to add an Organization Name as well.

3. When you are ready, click GET STARTED! and voilà!

At Events.com, we are constantly thinking of ways to make your event management tasks easier and more efficient. With our Copy Event feature, you will be able to easily copy the format and set up from a live or recently completed event. This will save you time when setting up new events with similar information.

When should I use this feature?

This function is especially beneficial for organizations offering the same event in multiple locations. For example, an event series or an event that happens annually.  Once you create the original event and are happy with its performance, you can copy that as many times as you’d like without having to recreate the entire event.

To get started, log in and wait for your event card to load. If the event you intend to copy, doesn’t readily appear, select the tab that best applies (All, Live, Draft, Completed) and find the event you want to copy.

1. Click on the Copy Event icon located in the top right corner of the event card.

2. Once you copy an event

• Name your event. By default the name will show as “Copy of (event name)” you can edit this on the spot or after the fact through the “Edit event” tool on the left hand side of the screen.
• Set your date and time. Dates & times will be calculated for you, based on last year’s past dates/times, but you can always change this at any time.
• Choose Organization. If you are an event organizer working on multiple organizations, you can chose to copy an event from one organization and adopt the setup and flow for the other organization. How cool is that?!?

What is copied from original event?

The Copy an Event option will copy the following fields, settings and info (when applicable):

• Registration/Tickets (including all advanced settings, inventory, pricing, restrictions, etc.)
• Form questions
• Waivers
• Languages
• Tax Settings
• Analytics tracking code
• Banner image
• Location
• Is event searchable on events.com toggle
• Event description
• Event website URL
• Instagram URL
• Facebook URL
• Twitter URL
• Purchases (Attendee items and Other Stuff)
• Team settings
• User admin permissions (Owners will have full access to new events. Other roles will need to have the event added to them). User invitations are not resent.

*If event is copied from a different organization, then the event copy will be associated to the new organization granting access to their users

What is not copied from original event? 

The following fields CANNOT be copied:

• Promo Codes (global and event specific)
• Receive funds/payment account (The account information is copied, but the account need to be selected to use)
• Giving settings
• Confirmation messages
• Post-registration settings (for Event Goers)
• Start and End dates for Registrations/Tickets. You will need to manually change these within the Registration/Ticket section. Click the settings (gear) icon to show this information within the Reg/Ticket page.

*If an event is copied from a different organization, the payment information is not copied over.

Pro Tip: Please keep in mind that copying an event does not automatically make the new event LIVE and ready for registrations. You will still need to confirm that the event details are all correct and manually take it LIVE.

Events.com makes it easy to link your event page to your website (or any website you want), as well as your Instagram, Facebook, and Twitter feeds.  We don’t have to tell you how important social media can be when you’re trying to encourage the masses to share and promote your event. You can add Facebook, Twitter and Instagram when you Create an Event, or follow the steps below if you are already working on a draft.

1. To get started, while in your event, click on EDIT in the upper right navigation.

2. Scroll to the SOCIAL section

3. Enter your Facebook page name – pagename (the URL will display after clicking Save)
* Facebook does not allow “Event” pages to be shared, so please make sure this is your Facebook “Page”

4. Enter your Twitter handle

5. For Instagram integration, you will need to authorize that your images can be published publicly. To do this, you’ll need to log in to your Instagram account first. But no worries, it’s very simple and just a couple of extra steps. See below.

• Click on Log in to Instagram

• Login to Instagram and Authorize Events.com to access your photos and post them on a public site.

• Once you click Authorize, you will be taken back to your page to continue working on your event. That’s it!

6. Be sure to click SAVE when you’re done to capture all your hard work!

Adding a video to your event page is quick and easy! There are two places you can add a video that will show under the description on your event page.

Add a video while creating an event
1. Click the Create an Event button in the top right of your navigation

2. On the Create an Event page, in Step 2 Details, you’ll see an Add Video button.

3. After clicking this you’ll see a text box where you can add your video URL. The video must be hosted on YouTube or Vimeo.

4. If you want to add more videos click the Add Another Video button

5. Finish the rest of the steps, and click GET STARTED!

Add a video after you’ve created your event
1. While in your event, click on EDIT in the upper right, then go to the DETAILS section

2. Follow steps 2-4 above.

3. Press SAVE 

At Events.com we understand that analytics are an integral part of your marketing efforts and general business operations. Our platform allows you to easily integrate your analytics and overall digital marketing efforts, by connecting your Google Analytics (GA) or Google Tag Manager (GTM) to your event(s). All you need is the UA tracking ID (for GA) or the container ID (for GTM). Follow these steps to add tracking to your events.

1. Log in to your Events.com account.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and click the event you wish to run analytics for.

3. Click Event Details, and then Settings.

4. Enter your UA tracking ID or GTM container ID, in the Tracking ID field. (For help finding your UA tracking ID (for Google Analytics), click here).

5. Click SAVE.

Note:Click here for help connecting your Facebook analytics to your event(s) on events.com, via GTM.

At Events.com we understand how important data is in the decision making process of any business. This is no different in the event management space. Real time visibility of your event’s data and performance is key to be able to put on and manage a successful event.
With our Dashboards tool, you can get a real time snapshot of your event’s performance with a focus on KPIs (Key Performance Indicators).  All of these tools are accessible on the go from a smartphone or tablet.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to view your data.

Or, to access within your event, click DATA from the tools on the left.

3. The Overview Summary dashboard will appear by default (read about building your Overview Summary here). From the Data menu, click Event Summary.

Your Event Summary dashboard will show you:

• Net Revenue: This is the total revenue paid for registration/tickets, purchases and user-defined taxes, minus refunds, discounts and fees.
• Registrations/ Tickets Sold: The total number of registrations or tickets your event has sold minus the total number of registrations/tickets cancelled.
• Registration/Ticket Net Revenue: This is the total sum of revenue from tickets sold, minus refunded revenue, discounted revenue and fees.
• Purchases Net Revenue: This is the total sum of revenue earned for purchases, minus revenue refunded, minus processing fees.
• Tax Net  Revenue (If applicable): This is the total sum of revenue earned for taxes associated to both registration/ticket type products and Purchases type products.
• Discounts: This is the total sum of revenue that was used to reduce an order with a promotion for promos and multi-quantity discounts.
• Refunds/Transfers: This is the sum of revenue that was refunded for all registration/tickets and purchases

Please note: Transactions processed within the past 10 minutes may not be included in the dashboards.

The Purchases Summary Dashboard lets you keep a close eye on your sales and inventory, as well as letting you customize your report downloads.
Easily accessible on mobile devices you can quickly get the information that you want, and only the information that you want, anywhere, anytime.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to view your data.

Or, to access within your event, click DATA from the tools on the left.

3. The Overview Summary dashboard will appear by default (read about building your Overview Summary here). From the Data menu, click Purchase Summary.

By default, all items sold since your on sale date will be displayed.  You can customize your report by specifying which items you want to look at over a variable time span.

At a glance, your dashboard will display:

• Purchases Net Revenue: This is the total revenue collected for all purchases sold (Other Stuff and Required) minus fees, discounts and refunds.
• Other Stuff Purchases Net Revenue: This is the total revenue paid for “Other Stuff” purchases sold minus fees, discounts and refunds.
• Attendee Item Purchases Net Revenue: This is the total revenue paid for “Attendee Items” sold minus fees, discounts and refunds.
• Tax Net Revenue (If applicable): This is the sum of revenue earned for taxes paid on purchases minus refunded taxes for purchases.
• Refunds/Transfers: Total revenue that was refunded for purchases (including transfers).
• Cancelled Purchases: This is the total count of purchase items that were cancelled.
• Purchase Options: (Itemized chart of each merchandise option). This will include a count of each item and display net revenue, net tax, discounts, inventory limit, inventory sold, and inventory remaining.

Pro Tips: You can limit the report to certain items by using the Purchase Options Drop-down menu.

Clicking Download will create a report in excel that will include full attendee as well as item information.

Please note:Transactions processed within the past 10 minutes may not be included in the dashboards.

As an organization putting on multiple events a year, or the same event year over year, you need a way to view all of your event(s) data and performance. Your Organization Dashboard allows you to get a real-time snapshot of this data at home, your office, or on the go.

Currently the Organization level dashboards will show you:

• Registration/Tickets Sold: An overall count of registrations/tickets sold minus all registrations/tickets canceled across all events.
• Net Revenue by Currency: The net revenue across all registration/tickets, purchases and user-defined taxes, minus refunds, discounts and fees per currency across all events.

Note: Transactions processed within the past 10 minutes may not be included in the dashboards.

With Events.com you can easily download your event data in several different report formats. However, we understand there might always be a need for a customized report. Maybe all you want is to get an idea for t-shirt orders you should place, or maybe you need to export only addresses, who knows. The good news is that with Events.com you can get as specific as you need to get.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to view your data.

Or, to access within your event, click DATA from the tools on the left.

3. Go to DATA in your left side navigation

4. Click on the Downloads tab and select New Custom Report from the Select Download drop-down.

5. From here, scroll to the CREATE NEW CUSTOM REPORT section and select the data fields that apply . Check as many or as few boxes as you need. *If you want to save this report for future use, give it a name in the REPORT NAME field.

6. Once you are done, simply click DOWNLOAD REPORT.

Tip: Our reports load asynchronously, so you may see the new download spinning. If so, simply click refresh to be able to view your download.

When you’ve set up Direct Deposit with Events.com, we provide you with two different payment reports: Payment Details and Payment Summary. Payment Details will give you individual transactions that make up your deposit. The Payment Summary will summarize the information based by product (products are purchases, and registration / ticket types).

1. Log In to your Events.com account.

2. As an organizer, your first screen will be your Org Summary. Your payment reports are available below your Organization Management Menu, in your Data Menu from their tabs – Payment Details and Payment Summary.

3. Going into Payment Details will allow you to view where your funds are obtained from in your events. You will need to select a date in which you received a remittance to see where the funds were gathered from.

4. Going into the Payment Summary will allow you to view your past payouts, and your Current Remittance Amount. Clicking Show History will allow you to view the past payouts. You can use the dropdowns to view specific reports by dates.

5. Once you have specified all necessary fields, you can click START DOWNLOAD. The report will download and be added into your Previous Reports list for you to open and view.

*All of your events under the same organization using the same account will be a part of the same deposit.

We understand that not everyone at your organization uses the same statistics in our dashboards. Finance is probably looking at something different from what marketing is searching for. This is why we created the Overview dashboard. This is a way to customize what you want to see at a quick glance when you go to your event’s dashboards.

1. Log In to Events.com

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and choose the event for which you want to customize. You can click the Data icon, or if you’re already in your event.

3. Click Data in the left navigation

4. You will see on your Overview page a description of how to save different dashboards to this page. This is where your preferred reports will be accessible to you after you’ve selected them to be added.

You can also use the Filter By tool to see your data pages according to remittance cycles and custom date ranges.

5. Go to any of your other dashboards and you will notice a star in the top right corner of each section. By clicking this star, it saves that dashboard to your Overview page. Items will be saved in the order you click the stars. If you deselect a star, it disappears from the Overview page.

If you’re looking for a snapshot of your sales made during your most recent payout, you can filter your event data summaries by your remittance dates with these easy steps:

1. Log In to Events.com

2. Go to Events in the organizer navigation and choose an event (on the event card you can also choose the shortcut Data button to get to the Data page)

3. Or if in your event, in the left side navigation, click Data

4. In the Filter by: section of each page (Event Summary, Purchase Summary, and Demographics) choose Remittance Dates in the Date dropdown and APPLY FILTERS.

Now, all of your data will reflect the remittance dates you choose on the current dashboard.

No longer need that custom report? Let’s get rid of that report right now in just a few easy clicks!

1. LOG IN to your Events.com account.

2. Select the event for which you want to delete the custom report. Then select DATA from the left hand menu.

3. Select Downloads from the tool bar.

4. In the Select Download section, scroll down to Saved Custom Report.

5. Select the drop down icon next to the name of your custom report. Click the trash icon to delete the report.

Pro Tip: Custom reports are the perfect way to collect information for those important columns you want to look at. You can create as many reports as you need for your event(s)!

Being one of the biggest social media platforms, it only makes sense that you’d want to track the traffic that comes from there. In just a few short steps we will show you how you can add your customized Facebook Pixel to your event!

1. Log in to your Facebook Business Profile.

2. In the Event Managers tab select Pixels.

3.  Click Create a Pixel. For additional help from Facebook in Creating a Pixel click here.

4. On the next page select Create and then copy your Pixel ID.

5. Log in to your Events.com account.

6. Under the EVENTS tab in the top menu, select event from Live or Draft for which you wish to add the Facebook Pixel.

7. Select EVENT DETAILS, and then click Settings.

8. In the Analytics Tracking section, enter the Facebook Pixel ID.

9. Click SAVE at the bottom or top of the screen.

The Event Assistant App gives you the ability to check your attendees in quickly, helping to alleviate long lines and simplify your check-in process.

The app also helps you keep track of when an attendee picks up any items associated to their order (such as T-shirts, hats, etc.), so can you see who has (and hasn’t) received their items.

1. Make sure the Attendee Details toggle is set to ON (in Event Set-Up under Check-In Settings)

2. When you get to the Attendee Details page in the check-in flow, you’ll see checkboxes next to the attendee’s items. (Don’t worry, if your attendees are supposed to pick up their items from another person/location, see Step 3.)

3. If your attendee picks up their items in a different area from where they are being checked in, simply search for their name and click the ‘i’ button next to it. This will bring up their Attendee Details again.

4. Check the boxes when you give your attendee their items.

Note: If using wifi, this information will sync up across all your devices, keeping check-in staff on the same page.

We understand that many events do not have reliable wifi or cellular connection. Therefore, the Event Assistant App will work in both online and offline mode.

To set your Online or Offline Mode:
1. Log in to the Event Assistant App
2. Choose an event
3. Click the menu icon to open up your navigation. Go to EVENT SET-UP
4. Click Offline Check-In
5. Toggle Offline Check-In to YES or NO
     

Below are some important considerations when deciding which mode will work best for your event:

Online Check-In: 

• Each completed check-in will be synced to Events.com and other devices immediately.
• Check-ins completed on other devices, new registrations, cancelled registrations, and information updates will be reflected automatically on your device.
• Minimal amount of attendee information is downloaded to the device to minimize memory usage.

Offline Check-In:

• Attendee information must be downloaded on the device before leaving an area with network connection.
• The device will not reflect check-ins completed on other devices.
• The device will not reflect new registrations, cancelled registrations, and information updates since attendees were downloaded.
• All attendee data will be downloaded on the device and will use significant device memory (amount depends on number of attendees and attendee information collected).
• Check-in data must be manually uploaded to Events.com.

NOTE: it is not recommended to use selfies when in offline mode.  This will drastically increase the time to download the attendee information on to the devices and to sync data back to Events.com.

Below are a few scenarios that you may experience and our suggested check-in mode:

Strong network connection

• We suggest online mode since data is synced automatically to other devices and Events.com. 

Spotty or weak network connection

• We suggest online mode since data will sync automatically when there is a connection.
• If there is slowness with the app when in an area with spotty connection, try offline mode to see if there is an improvement.

No network connection

• Offline mode is required when there is no network connection.
• You must download the attendee information while in a connected area.

*Remember, in order to use a cellular network, you must have a 4G plan with high data to support the app.

We understand the importance of keeping lines moving and your event goers happy on event day.  We suggest that you do the following to make the best of our Event Assistant App.

1. Make sure you have access to enough Android devices that run on Jelly Bean (4.3) version with a back camera.

2. If possible, download the app, log in to your Events.com account on the app, and set-up the event for check-in before event day.

3. Encourage attendees to bring their PDF ticket attached to their confirmation email for faster check-in using QR code scanner.

4. Use the search functionality if the attendee does not have a QR code.  You can search by name or team name.

5. In order to use a cellular network, you must have a 4G plan with high data to support the app.

6. Keeping the app connected to the network gives you the most flexibility. Have a wifi hotspot available in case your wifi connection is not reliable.

7. If you are using a hotspot and the connection is slow, try removing devices or adding another hotspot.

8. If you will not have reliable network connection, use Offline Mode You will need to download the attendee list in a connected area and upload check-in data when you return to a network connection.

The Event Assistant App will work on any Android devices that runs on the Jelly Bean (4.3) version or higher with a rear facing camera. If you want to use the rear facing camera to scan barcodes, the device will need auto-focus. Auto-focus is not a requirement for scanning QR codes, but is recommended to ensure scanability in most scenarios.

If you are in the market to purchase devices for event day, we suggest the following low-cost devices:

• Nexus 7 by Asus 2013/2nd Gen (Autofocus)
• Samsung Tab 4 (7in) (No Autofocus)
• Lenovo A3000 7in or 8in (Autofocus)

You can download the app HERE.

PRO TIP: When printing QR codes for the bib/attendee ID scanning, the recommended minimum size is 1.2 x 1.2 inches.

There are two ways to access your event on the Event Assistant App.

1. Grant access to your organization for each device owner. This will work if your volunteers or staff will all have devices that support the app.

• ​You can learn how to grant accounts access to your organization HERE.

2. Create a unique account for each device.  This works best if you have dedicated devices to use on event day.

• It is recommended that valid emails be used to create accounts so that the accounts can be managed.

Pro Tip: You can add an unlimited number of secondary emails to a Gmail account by using “+”.  For example, tester@gmail.com, tester+1@gmail.com, and tester+2@gmail.com can be used to create 3 separate events.com accounts, with emails sent to all accounts will be delivered to the primary account (tester@gmail.com).

At Events.com, we understand that not all events are the same and the tools you may need to manage event day operations may vary from event to event. Because of this, we let you customize the check-in flow in our Event Assistant App.

1. Log In to the Event Assistant App

2. Choose an event that you would like to set up settings for.

3. Click the menu icon in the upper right corner, and then select EVENT SET-UP.

4. The check-in flow can be customized by turning each of the five settings ON or OFF.  By default, all check-in settings are OFF.  We suggest keeping this setting if you don’t need to collect any information from attendees or view attendee information, as this will be the fastest way to complete a check-in.

• Attendee Details: This setting will display the attendee information that was collected when they signed up for your event.  If they answered any questions, joined a team, or bought additional purchases, the information will be found here.
  

• Attendee ID Number: Need to associate a unique number to your attendee during check-in?  Enable this setting to enter in a bib or other unique number.
  

• Attendee Selfie: Want to capture an image for each of your attendees?  Enable this setting so that a photo is attached to the attendee information.
  

• Waiver E-Signature: If your event has waivers, you can enable this setting to have your attendees review the waivers and provide an e-signature indicating their agreement.
  

• Offline Check-In: Learn more about offline check-in HERE

In order to ensure the process your staff and volunteers use while checking in your attendees is the best fit for your event, simply follow the steps below to configure the flow:

1. Access the Events.com app on your device and log in using an account that has access to your organization (any role but Timer or Accountant).
2. From the Hosting view, select the desired event.  You will be brought to the Event Set-up screen.
3. Toggle ON any of the steps you’ll need.
4. Tap DOWNLOAD at the bottom of the screen.
5. That’s it! You will be brought to the attendee list and be ready to check people into your event.

The app will auto-sync with Events.com and other devices in real-time. Any information that you collect during check-in is available on the app and via the Check-In Report on Events.com Event Management Platform.

Below are some steps your staff/volunteers will need to follow to check-in attendees using the Event Assistant App:

1. Set up the event using these steps.

2. From the Hosting view, select the event you want to work on by tapping on it

3. You will see the Attendee List for this event.

4. Attendees can be found using one of four ways:

• Scroll through the list
  
  
• Type in an attendee’s name or team name in the search box at the top of the screen
  
  
• Tap on the microphone icon to trigger the voice search and say the attendee’s name or team name
  
  
• Open up the QR scanner via the icon at the top of the screen to scan a QR code
  .
  

5. Once the attendee has been found, swipe right 

6.  If all event check-in settings are turned OFF, the check-in is complete.  Hooray!

7. If any event check-in settings are turned ON, go through the check-in flow to complete the process.

8. If applicable, you will see a confirmation page that summarizes the information collected from the attendee. You can choose to send a copy of the confirmation to the attendee.

We understand that accidents can happen. Perhaps you checked in the wrong attendee, or you were testing out the app to see how it worked.  Either way, you can easily undo a check-in by swiping left on the attendee’s row and confirming that you want to check out the participant.

Please perform this function carefully as checking out an attendee will delete all the check-in data that was collected for the person.
 

Each event is different, so we wanted the Event Assistant App to support a way to see attendee information at-a-glance.  If you need to look up attendee information on the run or hand out add-on purchases after check-in, there is no need to begin the check-in process for the attendee again.

Simply tap on the information button for the attendee when viewing the attendee list to view their information.  If they are already checked in, you will see any additional information that was collected, if any, such as bib number, selfie, or waiver signature.

Once you have completed check-ins while in offline mode, follow these steps to sync the check-in data to Events.com.

1. Return to an area with wifi or cellular connection.

2. Open the event.

3. Go to the Event Set-up screen.

4. Tap on Offline Check-in.

5. Turn Offline Check-in to NO.
 

The sync will happen automatically. Once complete, the data will be reflected in your reports in Events.com and on other devices using the Event Assistant App.

You can view check-in data via two separate reports in Events.com. If you had attendees take selfies or sign waivers, the URL to each image will be provided. Simply log into an account with access to the event, and follow the steps below.

1. Log In to Events.com

2. As an organizer your first screen will be your Org Summary. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to view your check-in data.

3. Select DATA on your event card. Or if you are already in your event click on DATA in the left side event navigation menu

4. Select the Downloads tab

5. In the Select Download dropdown, choose one of these two reports and then click START DOWNLOAD

• The Registration Report will include check-in data along with other registration information.
• The Check-In Report will include only check-in details.

In order to get new events or update event information on the app, you will need to do a manual pull-to-refresh on the Event Hosting Screen.

1. Go to the Event Hosting Screen.

2. Place your finger in the middle at the top of the list and pull down while keeping your finger on the screen.

3. It may take up to 30 seconds to refresh your list, depending on how many events you have.

You can log out of Event Assistant from the My Settings screen.

1. If you are on the Event Hosting Screen, tap on the gear icon. Scroll to the bottom and tap Log out.

2. If you are on the Attendee List,  Event Set-Up, or Data screen tap on the menu icon in the top left and open the My Settings screen. Scroll to the bottom and tap Log out.

. .

With the Event Assistant App you can create a better experience for your attendees as well as a more efficient check-in flow for you event. You can also gather meaningful data about your check-in process, data that will allow you to learn and grow over time based on your attendees’ behavior.

The Check-Ins Over Time feature, located on the Stats section of the app, tracks the pace of check-ins for your event over a given time period. This will allow you to see, at a glance, when most people arrive onsite and when demand is heaviest. This allows you to better manage volunteers, resources and your time.

When connected to Wifi you can view these stats in realtime. When using offline mode – you can view the results once your check-ins are synched after the event. For more about connectivity and using the app, please click here

1. Go to Stats in your left side navigation

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2. Scroll to Check-Ins Over Time and use the filter arrow to select check-in data for yesterday, today, or any custom date

3. Once your date is selected, you can then view a graph representing the number of check-ins processed over a given time period.  Scroll from left to right to view the relative volume of check-ins as it changes over time, as well as the absolute number.

This information will permit you to be proactive in providing a smooth and worry-free experience for your attendees.

If you are planning an event that takes place on multiple days, and need the registrations/tickets to be available for check-in throughout the duration of the the event, follow these steps during set-up:

1. Log In to your Events.com account

2. Click on the event for which you wish to make registrations/tickets apply to multiple days

3. Click on EVENT DETAILS, then select Registrations / Tickets

4. Next, click on the settings icon within the registration/ticket type, and scroll down until you see the option box under Check-in Availability, and click on This ticket will be available to use on multiple days/times (or registration depending on your event).

5. Enter the specific dates of which you wish to allow for check-in, and make sure to click the orange SAVE button at the top or bottom of the page.

On each new day, any attendees for this registration/ticket type will appear like brand new people ready to be checked in. The Events.com report will record the specifics for when they checked in on which day for you. A pop up on the app will tell you if you’re trying to check in someone outside of their check-in.

With Events.com you have full control over the creation and management of your event’s promo codes. You can allow your participants to use promo codes on their registrations/tickets but also on their attendee items/other Stuff.

1. Click on PROMOTIONS and select PROMO CODES on the left side of your screen.

2. Enter your promo code information.

• PROMO CODE – Name your promo code. The name you enter here will be used in your reports.
• DISCOUNT – Choose between a flat amount ($) or a percent (%) off of the purchase price.
• ​​USAGE LIMIT – This will restrict how many times the code can be used.  Leave the field blank for Unlimited usage.
• APPLICABLE TO – From the dropdown menu, you can select which tickets/registrations or purchases (Attendee Items or Other Stuff) the discount applies to.

3. To choose the dates this code is available for, click on the gear icon.

4. Enter a start and end date for when this discount code will be available.

5. Click SAVE at the top or bottom of the page before navigating to a new page.

With Events.com, you can export a .CSV file that lists all promo codes for your event as well as how many times each has been used. Find out how to download the file in just two easy steps!

1. Click on PROMOTIONS and select PROMO CODES on the left side of your screen.

2. To download the .CSV file, click on the EXPORT button.

Events.com’s invitation tool is a great way to invite attendees on a more personal level. The system allows you to create invitations embedded with a unique link (different from your public event link). This is great for inviting VIPs, sponsors, staff members, and more. *If this feature is not available in your account please contact us at help@events.com

There are several parameters you can customize per invitation. For example, if you want to add a special discount for those invited, or if you want to ensure that only those whose first name and last name appears on the invitation, can redeem it.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and choose the event you would like to set up special invitations for.

3. Go to PROMOTIONS in the left navigation, and then Invitations.

4. Name your invitation (for reference purposes). The click the gear icon to open the Advanced Settings to add any special availability date range, a category or ticket type you are inviting them to, and any discount you’d like to offer to the invitee (a discount is not required). These invitation details will be included in the email sent to invitees. You can also select if the invitation will be restricted. If you toggle this option to YES, the invitation will pre-populate and lock in the name of the invitee on the registration form from the information used in the upload (step 3).

5. Add a custom message to the invitation. Feel free to add images, hyperlinks, etc. Make it personal!

6. We provide you with a template you can download, so selecting your invitees is easier on you. After saving it as a CSV, click BROWSE to find your file, and then UPLOAD. The spot will update, to display a confirmation message that the upload was a success.

7. SEND the invitation!

Events.com gives every event the ability to send up to 10,000 emails every 24 hours. Sending invitations with high bounce or spam rates may cause Events.com to revoke email privileges from an organization.  This is because mailings with high bounce or spam rates reduce the likelihood that mailbox providers (e.g., Gmail, Outlook, Yahoo, etc.) will deliver future emails sent by users of Events.com.

It is nearly impossible to ensure 100% inbox delivery of emails. However, the likelihood of inbox delivery increases significantly by following anti-spam laws, guidelines and email best practices. events.com does our part to increase inbox deliverability of your invitations, and we expect that you do your part by following our Email Guidelines.

Events.com expects our users to follow these email guidelines or risk being blacklisted (having email privileges revoked):

• Follow all relevant anti-spam laws. Learn more here
• Use clean, permission-based lists of people that have opted to receive emails from your organization. Note, signing up for a previous event is a valid opt-in method

• Do not send to known invalid email addresses

• Include recipient’s first name if you have it, so that we can personalize the “To:” field of the email

• Don’t send to role accounts such as info@domain.com or help@domain.com

• Send emails to your list semi-regularly so that they remain familiar with your brand

If you leverage the features of an Email Service Provider, such as MailChimp, we recommend that you follow these best practices to maintain a clean list:

• Maintain one list for your organization
• Segment your list to targeted audiences so that you aren’t sending too many emails and recipients will engage with your content
• Regularly clean your list and remove emails that are not delivered due to a hard bounce or invalid email
• Track engagement with your mail, such as open and click rates.  Remove emails that are not engaging with your mail
• Re-confirm your list if it has been more than 6 months since they heard from you
• Cross-reference a list from events.com with your main list to remove invalid and disengaged subscribers

Events.com wants your emails to be delivered.  We do the following to keep the delivery of your invitations high:

• Provide an opt-out for recipients. Users can unsubscribe from emails from your organization sent through events.com.
• Use a relevant subject line for Invitations: “You’re now Invited to “
• Use your organization as the “From Name”, so that your brand is front-and-center
• Personalize the “To” field in the email if you provide a first name for the recipient
• Include our mailing address and privacy policy in the email
• Do not allow the upload of invalid email addresses that do not follow a standard format
• Format the email with relevant content that does not resemble spam

Events.com, like any other email service providers, is required to enforce spam laws. We have some very strict rules that must be adhered to in all countries, but you may find that your country has additional requirements. Please visit the link(s) below to learn about your countries law requirements.

Your invitations and/or emails must comply with the US CAN-SPAM ACT. In addition to the CAN-SPAM rules, you must comply with the anti-spam laws of the country your recipients live in. If you are sending to UK residents and US residents, check the UK spam laws to make sure you are also UK compliant.

International requirements by country

Below you will finds either links to anti-spam legislation in countries outside the US or the name of the country’s anti-spam law.

Canada
Canada’s Anti-Spam Legislation (CASL) amends the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act. It is very similar to CAN-SPAM but has some minor differences and covers all electronic messages, not just email. Check out CASL basics.

Australia
Spam Act 2003, Act No. 129 of 2003 as amended.

EU
Article 13 of DIRECTIVE 2002/58/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications).
The EU body that addresses spam is The Contact Network of Spam Enforcement Authorities (CNSA).
The Directive is implemented by each member state independently so you will want to check with your particular country law for more details.

UK
The Privacy and Electronic Communications (EC Directive) Regulations

Austria
Telecommunications Act 2003

Belgium
Commission de la protection de la vie privée, Le spam en Belgique Etat des lieux en juillet 2003, July 4, 2003

China
Measures for Administration of E-Mail Service on Internet (2006)
( Unofficial English Translation)

Cyprus
Section 06 of the Regulation of Electronic Communications and Postal Services Law of 2004 (Law 12 (I) / 2004 deals with unsolicited communications (spam)

Czech Republic
Act No. 480/2004 Coll., on Certain Information Society Services

Estonia
Information Society Service Act

France
Falls under the Commission Nationale de l’Informatique et des Libertés (CNIL) [National Data Processing and Liberties Commission], Electronic Mailing and Data Protection (Oct. 14, 1999) (French) CNIL Guidelines on email marketing.

Germany
Art. 7 German Unfair Competition Law (Gesetz gegen Unlauteren Wettbewerb) (UWG)
Art. 202a, 263, 303a, 303b of the German Criminal Code Art. 6 of the German Law regarding Information Society Services Art. 28 Par. 4 of the German Data Protection Act

Italy
Italy’s anti-spam laws are very strict. You can even be imprisoned for sending spam. If you’re sending to Italian recipients, follow these guidelines as well.
Personal Data Protection Code (legislative decree no. 196/2003)
The Code transposed EC Directive 95/46 on the protection of personal data and EC Directive 2002/58 on privacy in electronic communications; it consolidated all Italian pre-existing laws and regulations in this sector.
DL 196/2003 Personal Data Protection Code • DL 675/1996 on privacy protection states, inter alia, that a company must have authorization from each user whose personal data (such as e-mail) they want to use. • DL 171/1998 (deriving from the European Community directive 97/66/CE) on telecommunications privacy protection: this put outlaws all automatic systems to call a user and says that all the expenses of an advertising must be paid by the company and not the user (faxes and e-mails are instead paid also by the user).
DL 185/1999 (deriving from the European Community directive 97/7/CE) on customer protection with respect to long-distance contracts: this obliges companies to seek the permission of the user for virtual or telephone sales.

Netherlands
Dutch law requires very explicit permission and heavily protects data and privacy.

New Zealand
The Unsolicited Electronic Messages Act 2007. The Department of Internal Affairs provides detailed guidelines on the anti-spam laws.

Sweden
Swedish Marketing Act (Swedish Code of Statutes, SFS 1995:450).
Personal Data Act (Swedish Code of Statutes, SFS 1998:204), in so far as spam activities involve processing of personal data.

Sending invitations via Events.com is a privilege that we provide our Event Organizers. We must actively protect our mailing reputation so that invites sent from Events.com reliably arrive in recipient’s inboxes, and must restrict access in some cases. There are two reasons why event organizers cannot use the invitation feature:

1. The event is in an organization that does not have a payment account. You can set up a payment account by clicking on PAYMENT INFO on the left-hand navigation within your event. To set up your own Stripe account click here. To set up an ACH direct deposit here.
2. Your email privileges have been revoked due to sending one or more mailings with high bounce or spam rates. Learn more now

If you want to take advantage of the invitation functionality in Events.com and currently are not able to do so, please contact our support for more information.

The Refer-A-Friend tool is a great way for your attendees to get the word out about your event. What better way to get all of your attendees to use this feature than to add a financial incentive! You can add incentives for the referrer, the referee, or both!

1. Log in to Events.com

2. Choose the event that you want to edit.

3. Go to Promotions in your left navigation, and then to Refer-A-Friend

4. You will see the options Email and Social. You can utilize both parts so that people can refer their friends through an email OR share a unique link through Facebook and Twitter.

5. To enable, make sure the YES/NO button on the top right is set to YES

Setting up the Refer By Email tool.

1. Enter the number of friends a referrer must have in order to get a discount, as well as the discount amount (percent or dollar) that will apply to their highest priced registration.

2. Enter the number of friends that will get a discount when they register, and specify the amount of that discount.

3. You will be able to Preview what your attendees will see as they register to your event. The Refresh button will show you the latest changes you made in step 1 and step 2.

4. Click Save

Setting up the Refer With Unique Link tool.

1. As with email, you can choose the number of friends that will receive a discount, and specify that discount. Due to social media policies it is not possible to offer the current purchaser a discount.

2. You can preview what your attendee will see in their registration, and the social media icons that allows them to post on Facebook and Twitter. Your attendees will need to allow pop-ups to post to Facebook.

3. Click SAVE

Pro Tip: Refer-A-Friend can also be effective without adding a discount. You can have it available for your attendees to share with their friends with or without a discount at any time.

Link your event to Facebook to boost ticket sales, visibility, and sharing! Follow the steps below to easily link your event to Facebook!

1. Log in to Facebook and go to your event’s Business Facebook page.

Tip: Don’t have a Facebook page set up for your business yet? Here is a quick how-to article 

2. On your business page, click the Create an Event button above your feed.

3. Fill out the basic information about your event (name, date, time, etc). In Admission, click the + beside the ticket URL field, and add your Events.com event url.

4. Publish your event, and you’re all set! Users can now find your event on Facebook and purchase tickets via the link to your Events.com event page.

With Events.com you have full control over the creation and management of your event’s discounting for multiple purchases. You can set up a promotion for your participants based on their registration/ ticket type and the quantity they are purchasing with the Multi-Quantity feature.

1. While in your event, click on PROMOTIONS and select Multi-Quantity on the left side of your screen.

2. Enter your Multi-Quantity information.

• DISCOUNT – Choose between a flat amount ($) or a percent (%) off of the purchase price.

• REGISTRATIONS – From the dropdown menu, you can select which tickets/registrations the discount applies to.

• ​​DATE & TIME AVAILABLE – From the dropdown menu, you can select the time frame this quantity discount will be valid.

• BUY – Set the amount of tickets that are required to obtain the discounting. (Ex: 4 or More). The discount that applies off of each eligible item displays in the next box. And in the final box, select the maximum number of items to be discounted.

3.Click SAVE at the top or bottom of the page before navigating to a new page. Based on the date you added, the promotion is ready for your attendees!

We’ve synced with MailChimp so you can keep your contact list up to date! If you haven’t synced yet please check out – How do I contact my attendees?

If you have synced and are ready to send an email, this is for you! MailChimp does have a full glorious help center of their own but we’ve found the following steps have helped our organizers get a quick introduction to sending off their first message.

1. Click Campaigns in the upper left –  then in the upper right.

2. Click Email, enter a Campaign Name (this is for you) and click BEGIN.

3. Follow these 4 areas to set the Campaign Info. Last one being Design Email which we’ll dig deeper into in the next step. After clicking that you will select a layout template, we recommend choosing Basic.

4. Designing your Basic template. It starts you with some building blocks. If there’s anything you don’t want, hover your mouse on it and click the trash can.

If you want to add a logo, click the block and the Content window will open on the right, you can click Replace – Upload (select your image). It will import for you. If you are finished you can click Save & Close at the bottom. This will refresh to the Content Menu on the right side.

To insert an image block, you can click on the Image icon and drag it to the main display.

To edit the text box, click on it and it’ll open the content on the right side with the formatting tools.

The next building block is the social media links, when clicking this it’ll open them to be updated on the right. 

You can remove any icon or add another icon in Content on the right. If you want to remove the whole block, hover on the box on the left side and click the trash can. If you’re adding any click Add Another Service, enter in your pages and click Save & Close to finish.

The part at the very bottom will populate with the info you added to your account. This will display in a test if you want to view it before sending.

When you’ve finished your campaign, click the blue Save & Close on the lower far right.

6. You can now send yourself a Test Email to view before sending to your attendees.

7. When you’re ready, you have two options for sending. You can send right now, by clicking Send in the upper right, or click Schedule if you’d like to set a time/ date. Finish later will take you back to the main page.

Pro Tip: You can repeat these steps for each campaign to give your valued attendees the information they need, every time! Other related articles:
How do I manage my MailChimp account after I sync my lists on Events.com?

As an event organizer, sometimes you forget exactly why a certain promo code was generated for your guests. Knowing how easily something like this can slip the memory, we at Events.com made it easy to avoid this situation. Follow these steps, and you will be able to add notes to any and every event level promo code moving forward.

1. Log In to Events.com.

2. As an organizer, your first screen will be your organization data. Select between your LIVE, DRAFT and COMPLETED events, and find the event for which you want to add notes to promo codes.

3. Click on PROMOTIONS in the left column, and click Promo Codes. Then, click the settings (gear) icon, and you will see the Notes section below. Now you can add up to 600 characters to use as a reminder for future reference.

4. When you’re finished press SAVE! Your note will be viewable in the settings for any future needs.

If you are unable to find the cause you want to support while setting up your event, no problem. Simply contact us at help@events.com and provide us with the information listed below. We’ll work with CrowdRise to get the new charity added.

• Your first and last name:
• Your email address:
• Your events.com event name:
• Your CrowdRise event URL (if available):
• Official charity name:
• Charity contact information (if available):
• Charity contact person (if available):

*Charities must be located in the United States or Canada.

Note: If you are curious about what a charity will need to provide in order to get added to the list, check out How does a charitable organization get added as a Giving option?

Are you a representative from a charity? Is your organization missing from our list of charities? Do you want to be added as a verified charity available for giving?  Let us know and we can help. Contact us at help@events.com and we’ll connect you with our friends over at CrowdRise.

Here are the details that you will need to provide to CrowdRise (don’t worry, they’ll work through the list with you):

• Charity administrator contact information (first name, last name, phone number, & email address)
• Authorized representative name and title
• Signature of representative with official charity name
• Official charity address
• Charity registration number

Fundraising, or as we like to call it – Giving, can be an integral part of any event. Here at Events.com we work with CrowdRise to provide you with a streamlined experience!

You will need to set up a CrowdRise Campaign in order to add fundraising or donations during registration.

Here are the steps to set up a CrowdRise Campaign

1. Click here and follow the prompts to create your campaign
2. Enable team fundraising, here’s how
3. Customize your campaign 

If you need any help with these initial steps, please contact CrowdRise, or let us know so we may reach out to them on your behalf. CrowdRise contact info can be found here.

Here are the steps to connect your campaign with your event:

1. While in your event (on Events.com), click on GIVING on the left side of your screen.

2. Choose the option that applies to you – I ALREADY HAVE AN EVENT or GET SET UP WITH CROWDRISE – (Note: Events.com supports CrowdRise Campaigns, which are different from a CrowdRise Fundraiser. Please ensure you followed the CrowdRise steps above.)

3. LOG IN TO CROWDRISE. Clicking here will bring you to CrowdRise to Authorize Application. After logging in, you will be prompted to GRANT ACCESS. This step will connect our two platforms and direct you back to Events.com.

4. Select your campaign from the dropdown menu and click CONTINUE. The screen will refresh displaying your CrowdRise campaign link at the top and showing that the ENABLE FUNDRAISING tab is set to YES.

Beside the tab, you have the option to REQUIRE FUNDRAISING (automatically have your participants signed-up for CrowdRise pledging profiles in the events.com registration process) by clicking the checkbox.

Leaving the box unclicked, means your participants will be given the option to sign-up during registration. (Note: participants can always sign-up on their own later if they change their minds). Teams signing-up will be grouped together on CrowdRise under their team name.

5. The next step is to connect the organization or charity that you are fundraising for. If your charity is not yet registered on CrowdRise, please review our article – How does a charitable organization get added as a Giving option? Otherwise, search by name or EIN (Employer Identification Number) and click to select.

6. After you’ve finished selecting your charity, click SAVE at the top of the screen. The fundraising disclaimer or option will automatically be inserted into your registration form.

If your participants were signed up for fundraising, CrowdRise sends an email to them directly after registration with all the necessary steps to personalize their pledging page (optional) and get them started immediately.

Happy Giving Everyone!

At Events.com we know there are many different types of fundraising events. If you’ve added a donation widget, you’ll be happy to know that you can also add a custom description. You will have needed to sign into your CrowdRise account in order to get to the field. If you haven’t done that, please visit our help article – How do I add fundraising to my event?

1. Click on GIVING on the left side of your screen.

2. Enter in your text in the Description field (up to 300 characters)

3. After you’ve finished entering your description, click SAVE at the top or bottom of the screen. The donation description will automatically be inserted into your order form.

Note: If you’re planning to Enable Fundraising you can also add a custom description right onto your event page – How do I customize the text in the fundraising section of my event page?

With Events.com we like to make sure that your fundraiser is one of a kind. Now with these simple steps you can put the ‘fun’ back in fundraiser by adding customization to your fundraising section on your event page! You will have needed to sign into your CrowdRise account in order to get to the field. If you haven’t done that, please visit our help article – How do I add fundraising to my event?

1. Click on GIVING on the left side of your screen.

2. Enter in your text in the Description field (up to 300 characters)

3. After you’ve finished entering your description, click SAVE at the top or bottom of the screen. The fundraising description will automatically be added to your event page.

Note: If you’re planning on Enabling Donations you can also add a custom description there too! – How do I add a description to my donations widget?

Creating an event is quick and easy! After you create an event, it will automatically be saved as a draft and you can continue editing it. If you want your event to go live, simply click the Go Live button from within the event after you’ve completed the following steps.

1. Click CREATE AN EVENT in the top right corner of the page.
*You will need to have an Events.com User Account so that you can access your event later. You will be prompted for this information during the creation process. Or if you have an account, you can Log In first.

2. Follow Steps 1-3 to create your event. Step 1 asks what type of event it is. Step 2 gathers some of the basics – Name, Location, Date and Description. Step 3 is for your social feeds. If you need to edit a step you have already filled out, click the change link at the top right of the step module. If you’d rather skip the optional fields, don’t worry! You can add and edit the information later.

*If this is your first time creating an event on Events.com, you’ll need to add an Organization Name. This can’t be easily updated, so choose wisely.

3. When you are ready, click GET STARTED! and voilà!

Yes, Events.com will make it easy for you to customize your event page and set up free tickets or RSVP options.

1. Once you’re done creating an event, select EVENT DETAILS on the left navigation, and select Registration/Tickets.

2. You chose whether to sell Registrations or Tickets during your event creation – What’s the difference? If you need to switch, you can click the change option.

3. Next, add your first registration/ticket. You need to enter a name (VIP, General Admission, etc.), and the quantity available (if unlimited, leave blank). Finally set the price to $0 to make it a free event.

4. To hide the $0.00 pricing from the order page, open the Advanced Settings by clicking on the gear icon. From here toggle Hide Pricing if $0.00 to YES. You can also set Availability, and Restrictions on People such as Gender; Age; Max Purchase Per Order; Location and Access Code Required.

5. To add more registrations or tickets click on the ADD ANOTHER REGISTRATION/TICKET button at the bottom.

6. Click SAVE at the top or bottom to save your changes.

The best thing about creating an event on Events.com is that you don’t even need to have all the details to get started!  After you create an event, it will automatically be saved as a draft and you can continue editing it.

Note: The event will remain a draft until you click GO LIVE.

1. Click CREATE AN EVENT in the top right corner of the page.
*You will need to have an Events.com User Account so that you can access your event later. You will be prompted for this information during the creation process. Or if you have an account, you can Log In first.

2. Follow Steps 1-3 to create your event. If you need to edit a step you have already filled out, click the “change” link at the top right of the step module.
*If this is your first time creating an event on Events.com, you’ll need to add an Organization Name as well.

3. When you are ready, click GET STARTED! and voilà!

At Events.com, we are constantly thinking of ways to make your event management tasks easier and more efficient. With our Copy Event feature, you will be able to easily copy the format and set up from a live or recently completed event. This will save you time when setting up new events with similar information.

When should I use this feature?

This function is especially beneficial for organizations offering the same event in multiple locations. For example, an event series or an event that happens annually.  Once you create the original event and are happy with its performance, you can copy that as many times as you’d like without having to recreate the entire event.

To get started, log in and wait for your event card to load. If the event you intend to copy, doesn’t readily appear, select the tab that best applies (All, Live, Draft, Completed) and find the event you want to copy.

1. Click on the Copy Event icon located in the top right corner of the event card.

2. Once you copy an event

• Name your event. By default the name will show as “Copy of (event name)” you can edit this on the spot or after the fact through the “Edit event” tool on the left hand side of the screen.
• Set your date and time. Dates & times will be calculated for you, based on last year’s past dates/times, but you can always change this at any time.
• Choose Organization. If you are an event organizer working on multiple organizations, you can chose to copy an event from one organization and adopt the setup and flow for the other organization. How cool is that?!?

What is copied from original event?

The Copy an Event option will copy the following fields, settings and info (when applicable):

• Registration/Tickets (including all advanced settings, inventory, pricing, restrictions, etc.)
• Form questions
• Waivers
• Languages
• Tax Settings
• Analytics tracking code
• Banner image
• Location
• Is event searchable on events.com toggle
• Event description
• Event website URL
• Instagram URL
• Facebook URL
• Twitter URL
• Purchases (Attendee items and Other Stuff)
• Team settings
• User admin permissions (Owners will have full access to new events. Other roles will need to have the event added to them). User invitations are not resent.

*If event is copied from a different organization, then the event copy will be associated to the new organization granting access to their users

What is not copied from original event? 

The following fields CANNOT be copied:

• Promo Codes (global and event specific)
• Receive funds/payment account (The account information is copied, but the account need to be selected to use)
• Giving settings
• Confirmation messages
• Post-registration settings (for Event Goers)
• Start and End dates for Registrations/Tickets. You will need to manually change these within the Registration/Ticket section. Click the settings (gear) icon to show this information within the Reg/Ticket page.

*If an event is copied from a different organization, the payment information is not copied over.

Pro Tip: Please keep in mind that copying an event does not automatically make the new event LIVE and ready for registrations. You will still need to confirm that the event details are all correct and manually take it LIVE.

Events.com makes it easy to link your event page to your website (or any website you want), as well as your Instagram, Facebook, and Twitter feeds.  We don’t have to tell you how important social media can be when you’re trying to encourage the masses to share and promote your event. You can add Facebook, Twitter and Instagram when you Create an Event, or follow the steps below if you are already working on a draft.

1. To get started, while in your event, click on EDIT in the upper right navigation.

2. Scroll to the SOCIAL section

3. Enter your Facebook page name – pagename (the URL will display after clicking Save)
* Facebook does not allow “Event” pages to be shared, so please make sure this is your Facebook “Page”

4. Enter your Twitter handle

5. For Instagram integration, you will need to authorize that your images can be published publicly. To do this, you’ll need to log in to your Instagram account first. But no worries, it’s very simple and just a couple of extra steps. See below.

• Click on Log in to Instagram

• Login to Instagram and Authorize Events.com to access your photos and post them on a public site.

• Once you click Authorize, you will be taken back to your page to continue working on your event. That’s it!

6. Be sure to click SAVE when you’re done to capture all your hard work!

Adding a video to your event page is quick and easy! There are two places you can add a video that will show under the description on your event page.

Add a video while creating an event
1. Click the Create an Event button in the top right of your navigation

2. On the Create an Event page, in Step 2 Details, you’ll see an Add Video button.

3. After clicking this you’ll see a text box where you can add your video URL. The video must be hosted on YouTube or Vimeo.

4. If you want to add more videos click the Add Another Video button

5. Finish the rest of the steps, and click GET STARTED!

Add a video after you’ve created your event
1. While in your event, click on EDIT in the upper right, then go to the DETAILS section

2. Follow steps 2-4 above.

3. Press SAVE 

At Events.com we understand that analytics are an integral part of your marketing efforts and general business operations. Our platform allows you to easily integrate your analytics and overall digital marketing efforts, by connecting your Google Analytics (GA) or Google Tag Manager (GTM) to your event(s). All you need is the UA tracking ID (for GA) or the container ID (for GTM). Follow these steps to add tracking to your events.

1. Log in to your Events.com account.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and click the event you wish to run analytics for.

3. Click Event Details, and then Settings.

4. Enter your UA tracking ID or GTM container ID, in the Tracking ID field. (For help finding your UA tracking ID (for Google Analytics), click here).

5. Click SAVE.

Note:Click here for help connecting your Facebook analytics to your event(s) on events.com, via GTM.

At Events.com we understand how important data is in the decision making process of any business. This is no different in the event management space. Real time visibility of your event’s data and performance is key to be able to put on and manage a successful event.
With our Dashboards tool, you can get a real time snapshot of your event’s performance with a focus on KPIs (Key Performance Indicators).  All of these tools are accessible on the go from a smartphone or tablet.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to view your data.

Or, to access within your event, click DATA from the tools on the left.

3. The Overview Summary dashboard will appear by default (read about building your Overview Summary here). From the Data menu, click Event Summary.

Your Event Summary dashboard will show you:

• Net Revenue: This is the total revenue paid for registration/tickets, purchases and user-defined taxes, minus refunds, discounts and fees.
• Registrations/ Tickets Sold: The total number of registrations or tickets your event has sold minus the total number of registrations/tickets cancelled.
• Registration/Ticket Net Revenue: This is the total sum of revenue from tickets sold, minus refunded revenue, discounted revenue and fees.
• Purchases Net Revenue: This is the total sum of revenue earned for purchases, minus revenue refunded, minus processing fees.
• Tax Net  Revenue (If applicable): This is the total sum of revenue earned for taxes associated to both registration/ticket type products and Purchases type products.
• Discounts: This is the total sum of revenue that was used to reduce an order with a promotion for promos and multi-quantity discounts.
• Refunds/Transfers: This is the sum of revenue that was refunded for all registration/tickets and purchases

Please note: Transactions processed within the past 10 minutes may not be included in the dashboards.

The Purchases Summary Dashboard lets you keep a close eye on your sales and inventory, as well as letting you customize your report downloads.
Easily accessible on mobile devices you can quickly get the information that you want, and only the information that you want, anywhere, anytime.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to view your data.

Or, to access within your event, click DATA from the tools on the left.

3. The Overview Summary dashboard will appear by default (read about building your Overview Summary here). From the Data menu, click Purchase Summary.

By default, all items sold since your on sale date will be displayed.  You can customize your report by specifying which items you want to look at over a variable time span.

At a glance, your dashboard will display:

• Purchases Net Revenue: This is the total revenue collected for all purchases sold (Other Stuff and Required) minus fees, discounts and refunds.
• Other Stuff Purchases Net Revenue: This is the total revenue paid for “Other Stuff” purchases sold minus fees, discounts and refunds.
• Attendee Item Purchases Net Revenue: This is the total revenue paid for “Attendee Items” sold minus fees, discounts and refunds.
• Tax Net Revenue (If applicable): This is the sum of revenue earned for taxes paid on purchases minus refunded taxes for purchases.
• Refunds/Transfers: Total revenue that was refunded for purchases (including transfers).
• Cancelled Purchases: This is the total count of purchase items that were cancelled.
• Purchase Options: (Itemized chart of each merchandise option). This will include a count of each item and display net revenue, net tax, discounts, inventory limit, inventory sold, and inventory remaining.

Pro Tips: You can limit the report to certain items by using the Purchase Options Drop-down menu.

Clicking Download will create a report in excel that will include full attendee as well as item information.

Please note:Transactions processed within the past 10 minutes may not be included in the dashboards.

As an organization putting on multiple events a year, or the same event year over year, you need a way to view all of your event(s) data and performance. Your Organization Dashboard allows you to get a real-time snapshot of this data at home, your office, or on the go.

Currently the Organization level dashboards will show you:

• Registration/Tickets Sold: An overall count of registrations/tickets sold minus all registrations/tickets canceled across all events.
• Net Revenue by Currency: The net revenue across all registration/tickets, purchases and user-defined taxes, minus refunds, discounts and fees per currency across all events.

Note: Transactions processed within the past 10 minutes may not be included in the dashboards.

With Events.com you can easily download your event data in several different report formats. However, we understand there might always be a need for a customized report. Maybe all you want is to get an idea for t-shirt orders you should place, or maybe you need to export only addresses, who knows. The good news is that with Events.com you can get as specific as you need to get.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to view your data.

Or, to access within your event, click DATA from the tools on the left.

3. Go to DATA in your left side navigation

4. Click on the Downloads tab and select New Custom Report from the Select Download drop-down.

5. From here, scroll to the CREATE NEW CUSTOM REPORT section and select the data fields that apply . Check as many or as few boxes as you need. *If you want to save this report for future use, give it a name in the REPORT NAME field.

6. Once you are done, simply click DOWNLOAD REPORT.

Tip: Our reports load asynchronously, so you may see the new download spinning. If so, simply click refresh to be able to view your download.

When you’ve set up Direct Deposit with Events.com, we provide you with two different payment reports: Payment Details and Payment Summary. Payment Details will give you individual transactions that make up your deposit. The Payment Summary will summarize the information based by product (products are purchases, and registration / ticket types).

1. Log In to your Events.com account.

2. As an organizer, your first screen will be your Org Summary. Your payment reports are available below your Organization Management Menu, in your Data Menu from their tabs – Payment Details and Payment Summary.

3. Going into Payment Details will allow you to view where your funds are obtained from in your events. You will need to select a date in which you received a remittance to see where the funds were gathered from.

4. Going into the Payment Summary will allow you to view your past payouts, and your Current Remittance Amount. Clicking Show History will allow you to view the past payouts. You can use the dropdowns to view specific reports by dates.

5. Once you have specified all necessary fields, you can click START DOWNLOAD. The report will download and be added into your Previous Reports list for you to open and view.

*All of your events under the same organization using the same account will be a part of the same deposit.

We understand that not everyone at your organization uses the same statistics in our dashboards. Finance is probably looking at something different from what marketing is searching for. This is why we created the Overview dashboard. This is a way to customize what you want to see at a quick glance when you go to your event’s dashboards.

1. Log In to Events.com

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and choose the event for which you want to customize. You can click the Data icon, or if you’re already in your event.

3. Click Data in the left navigation

4. You will see on your Overview page a description of how to save different dashboards to this page. This is where your preferred reports will be accessible to you after you’ve selected them to be added.

You can also use the Filter By tool to see your data pages according to remittance cycles and custom date ranges.

5. Go to any of your other dashboards and you will notice a star in the top right corner of each section. By clicking this star, it saves that dashboard to your Overview page. Items will be saved in the order you click the stars. If you deselect a star, it disappears from the Overview page.

If you’re looking for a snapshot of your sales made during your most recent payout, you can filter your event data summaries by your remittance dates with these easy steps:

1. Log In to Events.com

2. Go to Events in the organizer navigation and choose an event (on the event card you can also choose the shortcut Data button to get to the Data page)

3. Or if in your event, in the left side navigation, click Data

4. In the Filter by: section of each page (Event Summary, Purchase Summary, and Demographics) choose Remittance Dates in the Date dropdown and APPLY FILTERS.

Now, all of your data will reflect the remittance dates you choose on the current dashboard.

The Event Assistant App gives you the ability to check your attendees in quickly, helping to alleviate long lines and simplify your check-in process.

The app also helps you keep track of when an attendee picks up any items associated to their order (such as T-shirts, hats, etc.), so can you see who has (and hasn’t) received their items.

1. Make sure the Attendee Details toggle is set to ON (in Event Set-Up under Check-In Settings)

2. When you get to the Attendee Details page in the check-in flow, you’ll see checkboxes next to the attendee’s items. (Don’t worry, if your attendees are supposed to pick up their items from another person/location, see Step 3.)

3. If your attendee picks up their items in a different area from where they are being checked in, simply search for their name and click the ‘i’ button next to it. This will bring up their Attendee Details again.

4. Check the boxes when you give your attendee their items.

Note: If using wifi, this information will sync up across all your devices, keeping check-in staff on the same page.

We understand that many events do not have reliable wifi or cellular connection. Therefore, the Event Assistant App will work in both online and offline mode.

To set your Online or Offline Mode:
1. Log in to the Event Assistant App
2. Choose an event
3. Click the menu icon to open up your navigation. Go to EVENT SET-UP
4. Click Offline Check-In
5. Toggle Offline Check-In to YES or NO
     

Below are some important considerations when deciding which mode will work best for your event:

Online Check-In: 

• Each completed check-in will be synced to Events.com and other devices immediately.
• Check-ins completed on other devices, new registrations, cancelled registrations, and information updates will be reflected automatically on your device.
• Minimal amount of attendee information is downloaded to the device to minimize memory usage.

Offline Check-In:

• Attendee information must be downloaded on the device before leaving an area with network connection.
• The device will not reflect check-ins completed on other devices.
• The device will not reflect new registrations, cancelled registrations, and information updates since attendees were downloaded.
• All attendee data will be downloaded on the device and will use significant device memory (amount depends on number of attendees and attendee information collected).
• Check-in data must be manually uploaded to Events.com.

NOTE: it is not recommended to use selfies when in offline mode.  This will drastically increase the time to download the attendee information on to the devices and to sync data back to Events.com.

Below are a few scenarios that you may experience and our suggested check-in mode:

Strong network connection

• We suggest online mode since data is synced automatically to other devices and Events.com. 

Spotty or weak network connection

• We suggest online mode since data will sync automatically when there is a connection.
• If there is slowness with the app when in an area with spotty connection, try offline mode to see if there is an improvement.

No network connection

• Offline mode is required when there is no network connection.
• You must download the attendee information while in a connected area.

*Remember, in order to use a cellular network, you must have a 4G plan with high data to support the app.

We understand the importance of keeping lines moving and your event goers happy on event day.  We suggest that you do the following to make the best of our Event Assistant App.

1. Make sure you have access to enough Android devices that run on Jelly Bean (4.3) version with a back camera.

2. If possible, download the app, log in to your Events.com account on the app, and set-up the event for check-in before event day.

3. Encourage attendees to bring their PDF ticket attached to their confirmation email for faster check-in using QR code scanner.

4. Use the search functionality if the attendee does not have a QR code.  You can search by name or team name.

5. In order to use a cellular network, you must have a 4G plan with high data to support the app.

6. Keeping the app connected to the network gives you the most flexibility. Have a wifi hotspot available in case your wifi connection is not reliable.

7. If you are using a hotspot and the connection is slow, try removing devices or adding another hotspot.

8. If you will not have reliable network connection, use Offline Mode You will need to download the attendee list in a connected area and upload check-in data when you return to a network connection.

The Event Assistant App will work on any Android devices that runs on the Jelly Bean (4.3) version or higher with a rear facing camera. If you want to use the rear facing camera to scan barcodes, the device will need auto-focus. Auto-focus is not a requirement for scanning QR codes, but is recommended to ensure scanability in most scenarios.

If you are in the market to purchase devices for event day, we suggest the following low-cost devices:

• Nexus 7 by Asus 2013/2nd Gen (Autofocus)
• Samsung Tab 4 (7in) (No Autofocus)
• Lenovo A3000 7in or 8in (Autofocus)

You can download the app HERE.

PRO TIP: When printing QR codes for the bib/attendee ID scanning, the recommended minimum size is 1.2 x 1.2 inches.

There are two ways to access your event on the Event Assistant App.

1. Grant access to your organization for each device owner. This will work if your volunteers or staff will all have devices that support the app.

• ​You can learn how to grant accounts access to your organization HERE.

2. Create a unique account for each device.  This works best if you have dedicated devices to use on event day.

• It is recommended that valid emails be used to create accounts so that the accounts can be managed.

Pro Tip: You can add an unlimited number of secondary emails to a Gmail account by using “+”.  For example, tester@gmail.com, tester+1@gmail.com, and tester+2@gmail.com can be used to create 3 separate events.com accounts, with emails sent to all accounts will be delivered to the primary account (tester@gmail.com).

At Events.com, we understand that not all events are the same and the tools you may need to manage event day operations may vary from event to event. Because of this, we let you customize the check-in flow in our Event Assistant App.

1. Log In to the Event Assistant App

2. Choose an event that you would like to set up settings for.

3. Click the menu icon in the upper right corner, and then select EVENT SET-UP.

4. The check-in flow can be customized by turning each of the five settings ON or OFF.  By default, all check-in settings are OFF.  We suggest keeping this setting if you don’t need to collect any information from attendees or view attendee information, as this will be the fastest way to complete a check-in.

• Attendee Details: This setting will display the attendee information that was collected when they signed up for your event.  If they answered any questions, joined a team, or bought additional purchases, the information will be found here.
  

• Attendee ID Number: Need to associate a unique number to your attendee during check-in?  Enable this setting to enter in a bib or other unique number.
  

• Attendee Selfie: Want to capture an image for each of your attendees?  Enable this setting so that a photo is attached to the attendee information.
  

• Waiver E-Signature: If your event has waivers, you can enable this setting to have your attendees review the waivers and provide an e-signature indicating their agreement.
  

• Offline Check-In: Learn more about offline check-in HERE

In order to ensure the process your staff and volunteers use while checking in your attendees is the best fit for your event, simply follow the steps below to configure the flow:

1. Access the Events.com app on your device and log in using an account that has access to your organization (any role but Timer or Accountant).
2. From the Hosting view, select the desired event.  You will be brought to the Event Set-up screen.
3. Toggle ON any of the steps you’ll need.
4. Tap DOWNLOAD at the bottom of the screen.
5. That’s it! You will be brought to the attendee list and be ready to check people into your event.

The app will auto-sync with Events.com and other devices in real-time. Any information that you collect during check-in is available on the app and via the Check-In Report on Events.com Event Management Platform.

Below are some steps your staff/volunteers will need to follow to check-in attendees using the Event Assistant App:

1. Set up the event using these steps.

2. From the Hosting view, select the event you want to work on by tapping on it

3. You will see the Attendee List for this event.

4. Attendees can be found using one of four ways:

• Scroll through the list
  
  
• Type in an attendee’s name or team name in the search box at the top of the screen
  
  
• Tap on the microphone icon to trigger the voice search and say the attendee’s name or team name
  
  
• Open up the QR scanner via the icon at the top of the screen to scan a QR code
  .
  

5. Once the attendee has been found, swipe right 

6.  If all event check-in settings are turned OFF, the check-in is complete.  Hooray!

7. If any event check-in settings are turned ON, go through the check-in flow to complete the process.

8. If applicable, you will see a confirmation page that summarizes the information collected from the attendee. You can choose to send a copy of the confirmation to the attendee.

We understand that accidents can happen. Perhaps you checked in the wrong attendee, or you were testing out the app to see how it worked.  Either way, you can easily undo a check-in by swiping left on the attendee’s row and confirming that you want to check out the participant.

Please perform this function carefully as checking out an attendee will delete all the check-in data that was collected for the person.
 

Each event is different, so we wanted the Event Assistant App to support a way to see attendee information at-a-glance.  If you need to look up attendee information on the run or hand out add-on purchases after check-in, there is no need to begin the check-in process for the attendee again.

Simply tap on the information button for the attendee when viewing the attendee list to view their information.  If they are already checked in, you will see any additional information that was collected, if any, such as bib number, selfie, or waiver signature.

Once you have completed check-ins while in offline mode, follow these steps to sync the check-in data to Events.com.

1. Return to an area with wifi or cellular connection.

2. Open the event.

3. Go to the Event Set-up screen.

4. Tap on Offline Check-in.

5. Turn Offline Check-in to NO.
 

The sync will happen automatically. Once complete, the data will be reflected in your reports in Events.com and on other devices using the Event Assistant App.

You can view check-in data via two separate reports in Events.com. If you had attendees take selfies or sign waivers, the URL to each image will be provided. Simply log into an account with access to the event, and follow the steps below.

1. Log In to Events.com

2. As an organizer your first screen will be your Org Summary. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to view your check-in data.

3. Select DATA on your event card. Or if you are already in your event click on DATA in the left side event navigation menu

4. Select the Downloads tab

5. In the Select Download dropdown, choose one of these two reports and then click START DOWNLOAD

• The Registration Report will include check-in data along with other registration information.
• The Check-In Report will include only check-in details.

In order to get new events or update event information on the app, you will need to do a manual pull-to-refresh on the Event Hosting Screen.

1. Go to the Event Hosting Screen.

2. Place your finger in the middle at the top of the list and pull down while keeping your finger on the screen.

3. It may take up to 30 seconds to refresh your list, depending on how many events you have.

You can log out of Event Assistant from the My Settings screen.

1. If you are on the Event Hosting Screen, tap on the gear icon. Scroll to the bottom and tap Log out.

2. If you are on the Attendee List,  Event Set-Up, or Data screen tap on the menu icon in the top left and open the My Settings screen. Scroll to the bottom and tap Log out.

. .

With the Event Assistant App you can create a better experience for your attendees as well as a more efficient check-in flow for you event. You can also gather meaningful data about your check-in process, data that will allow you to learn and grow over time based on your attendees’ behavior.

The Check-Ins Over Time feature, located on the Stats section of the app, tracks the pace of check-ins for your event over a given time period. This will allow you to see, at a glance, when most people arrive onsite and when demand is heaviest. This allows you to better manage volunteers, resources and your time.

When connected to Wifi you can view these stats in realtime. When using offline mode – you can view the results once your check-ins are synched after the event. For more about connectivity and using the app, please click here

1. Go to Stats in your left side navigation

.  

2. Scroll to Check-Ins Over Time and use the filter arrow to select check-in data for yesterday, today, or any custom date

3. Once your date is selected, you can then view a graph representing the number of check-ins processed over a given time period.  Scroll from left to right to view the relative volume of check-ins as it changes over time, as well as the absolute number.

This information will permit you to be proactive in providing a smooth and worry-free experience for your attendees.

With Events.com you have full control over the creation and management of your event’s promo codes. You can allow your participants to use promo codes on their registrations/tickets but also on their attendee items/other Stuff.

1. Click on PROMOTIONS and select PROMO CODES on the left side of your screen.

2. Enter your promo code information.

• PROMO CODE – Name your promo code. The name you enter here will be used in your reports.
• DISCOUNT – Choose between a flat amount ($) or a percent (%) off of the purchase price.
• ​​USAGE LIMIT – This will restrict how many times the code can be used.  Leave the field blank for Unlimited usage.
• APPLICABLE TO – From the dropdown menu, you can select which tickets/registrations or purchases (Attendee Items or Other Stuff) the discount applies to.

3. To choose the dates this code is available for, click on the gear icon.

4. Enter a start and end date for when this discount code will be available.

5. Click SAVE at the top or bottom of the page before navigating to a new page.

With Events.com, you can export a .CSV file that lists all promo codes for your event as well as how many times each has been used. Find out how to download the file in just two easy steps!

1. Click on PROMOTIONS and select PROMO CODES on the left side of your screen.

2. To download the .CSV file, click on the EXPORT button.

Events.com’s invitation tool is a great way to invite attendees on a more personal level. The system allows you to create invitations embedded with a unique link (different from your public event link). This is great for inviting VIPs, sponsors, staff members, and more. *If this feature is not available in your account please contact us at help@events.com

There are several parameters you can customize per invitation. For example, if you want to add a special discount for those invited, or if you want to ensure that only those whose first name and last name appears on the invitation, can redeem it.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and choose the event you would like to set up special invitations for.

3. Go to PROMOTIONS in the left navigation, and then Invitations.

4. Name your invitation (for reference purposes). The click the gear icon to open the Advanced Settings to add any special availability date range, a category or ticket type you are inviting them to, and any discount you’d like to offer to the invitee (a discount is not required). These invitation details will be included in the email sent to invitees. You can also select if the invitation will be restricted. If you toggle this option to YES, the invitation will pre-populate and lock in the name of the invitee on the registration form from the information used in the upload (step 3).

5. Add a custom message to the invitation. Feel free to add images, hyperlinks, etc. Make it personal!

6. We provide you with a template you can download, so selecting your invitees is easier on you. After saving it as a CSV, click BROWSE to find your file, and then UPLOAD. The spot will update, to display a confirmation message that the upload was a success.

7. SEND the invitation!

Events.com gives every event the ability to send up to 10,000 emails every 24 hours. Sending invitations with high bounce or spam rates may cause Events.com to revoke email privileges from an organization.  This is because mailings with high bounce or spam rates reduce the likelihood that mailbox providers (e.g., Gmail, Outlook, Yahoo, etc.) will deliver future emails sent by users of Events.com.

It is nearly impossible to ensure 100% inbox delivery of emails. However, the likelihood of inbox delivery increases significantly by following anti-spam laws, guidelines and email best practices. events.com does our part to increase inbox deliverability of your invitations, and we expect that you do your part by following our Email Guidelines.

Events.com expects our users to follow these email guidelines or risk being blacklisted (having email privileges revoked):

• Follow all relevant anti-spam laws. Learn more here
• Use clean, permission-based lists of people that have opted to receive emails from your organization. Note, signing up for a previous event is a valid opt-in method

• Do not send to known invalid email addresses

• Include recipient’s first name if you have it, so that we can personalize the “To:” field of the email

• Don’t send to role accounts such as info@domain.com or help@domain.com

• Send emails to your list semi-regularly so that they remain familiar with your brand

If you leverage the features of an Email Service Provider, such as MailChimp, we recommend that you follow these best practices to maintain a clean list:

• Maintain one list for your organization
• Segment your list to targeted audiences so that you aren’t sending too many emails and recipients will engage with your content
• Regularly clean your list and remove emails that are not delivered due to a hard bounce or invalid email
• Track engagement with your mail, such as open and click rates.  Remove emails that are not engaging with your mail
• Re-confirm your list if it has been more than 6 months since they heard from you
• Cross-reference a list from events.com with your main list to remove invalid and disengaged subscribers

Events.com wants your emails to be delivered.  We do the following to keep the delivery of your invitations high:

• Provide an opt-out for recipients. Users can unsubscribe from emails from your organization sent through events.com.
• Use a relevant subject line for Invitations: “You’re now Invited to “
• Use your organization as the “From Name”, so that your brand is front-and-center
• Personalize the “To” field in the email if you provide a first name for the recipient
• Include our mailing address and privacy policy in the email
• Do not allow the upload of invalid email addresses that do not follow a standard format
• Format the email with relevant content that does not resemble spam

Events.com, like any other email service providers, is required to enforce spam laws. We have some very strict rules that must be adhered to in all countries, but you may find that your country has additional requirements. Please visit the link(s) below to learn about your countries law requirements.

Your invitations and/or emails must comply with the US CAN-SPAM ACT. In addition to the CAN-SPAM rules, you must comply with the anti-spam laws of the country your recipients live in. If you are sending to UK residents and US residents, check the UK spam laws to make sure you are also UK compliant.

International requirements by country

Below you will finds either links to anti-spam legislation in countries outside the US or the name of the country’s anti-spam law.

Canada
Canada’s Anti-Spam Legislation (CASL) amends the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act. It is very similar to CAN-SPAM but has some minor differences and covers all electronic messages, not just email. Check out CASL basics.

Australia
Spam Act 2003, Act No. 129 of 2003 as amended.

EU
Article 13 of DIRECTIVE 2002/58/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications).
The EU body that addresses spam is The Contact Network of Spam Enforcement Authorities (CNSA).
The Directive is implemented by each member state independently so you will want to check with your particular country law for more details.

UK
The Privacy and Electronic Communications (EC Directive) Regulations

Austria
Telecommunications Act 2003

Belgium
Commission de la protection de la vie privée, Le spam en Belgique Etat des lieux en juillet 2003, July 4, 2003

China
Measures for Administration of E-Mail Service on Internet (2006)
( Unofficial English Translation)

Cyprus
Section 06 of the Regulation of Electronic Communications and Postal Services Law of 2004 (Law 12 (I) / 2004 deals with unsolicited communications (spam)

Czech Republic
Act No. 480/2004 Coll., on Certain Information Society Services

Estonia
Information Society Service Act

France
Falls under the Commission Nationale de l’Informatique et des Libertés (CNIL) [National Data Processing and Liberties Commission], Electronic Mailing and Data Protection (Oct. 14, 1999) (French) CNIL Guidelines on email marketing.

Germany
Art. 7 German Unfair Competition Law (Gesetz gegen Unlauteren Wettbewerb) (UWG)
Art. 202a, 263, 303a, 303b of the German Criminal Code Art. 6 of the German Law regarding Information Society Services Art. 28 Par. 4 of the German Data Protection Act

Italy
Italy’s anti-spam laws are very strict. You can even be imprisoned for sending spam. If you’re sending to Italian recipients, follow these guidelines as well.
Personal Data Protection Code (legislative decree no. 196/2003)
The Code transposed EC Directive 95/46 on the protection of personal data and EC Directive 2002/58 on privacy in electronic communications; it consolidated all Italian pre-existing laws and regulations in this sector.
DL 196/2003 Personal Data Protection Code • DL 675/1996 on privacy protection states, inter alia, that a company must have authorization from each user whose personal data (such as e-mail) they want to use. • DL 171/1998 (deriving from the European Community directive 97/66/CE) on telecommunications privacy protection: this put outlaws all automatic systems to call a user and says that all the expenses of an advertising must be paid by the company and not the user (faxes and e-mails are instead paid also by the user).
DL 185/1999 (deriving from the European Community directive 97/7/CE) on customer protection with respect to long-distance contracts: this obliges companies to seek the permission of the user for virtual or telephone sales.

Netherlands
Dutch law requires very explicit permission and heavily protects data and privacy.

New Zealand
The Unsolicited Electronic Messages Act 2007. The Department of Internal Affairs provides detailed guidelines on the anti-spam laws.

Sweden
Swedish Marketing Act (Swedish Code of Statutes, SFS 1995:450).
Personal Data Act (Swedish Code of Statutes, SFS 1998:204), in so far as spam activities involve processing of personal data.

Sending invitations via Events.com is a privilege that we provide our Event Organizers. We must actively protect our mailing reputation so that invites sent from Events.com reliably arrive in recipient’s inboxes, and must restrict access in some cases. There are two reasons why event organizers cannot use the invitation feature:

1. The event is in an organization that does not have a payment account. You can set up a payment account by clicking on PAYMENT INFO on the left-hand navigation within your event. To set up your own Stripe account click here. To set up an ACH direct deposit here.
2. Your email privileges have been revoked due to sending one or more mailings with high bounce or spam rates. Learn more now

If you want to take advantage of the invitation functionality in Events.com and currently are not able to do so, please contact our support for more information.

The Refer-A-Friend tool is a great way for your attendees to get the word out about your event. What better way to get all of your attendees to use this feature than to add a financial incentive! You can add incentives for the referrer, the referee, or both!

1. Log in to Events.com

2. Choose the event that you want to edit.

3. Go to Promotions in your left navigation, and then to Refer-A-Friend

4. You will see the options Email and Social. You can utilize both parts so that people can refer their friends through an email OR share a unique link through Facebook and Twitter.

5. To enable, make sure the YES/NO button on the top right is set to YES

Setting up the Refer By Email tool.

1. Enter the number of friends a referrer must have in order to get a discount, as well as the discount amount (percent or dollar) that will apply to their highest priced registration.

2. Enter the number of friends that will get a discount when they register, and specify the amount of that discount.

3. You will be able to Preview what your attendees will see as they register to your event. The Refresh button will show you the latest changes you made in step 1 and step 2.

4. Click Save

Setting up the Refer With Unique Link tool.

1. As with email, you can choose the number of friends that will receive a discount, and specify that discount. Due to social media policies it is not possible to offer the current purchaser a discount.

2. You can preview what your attendee will see in their registration, and the social media icons that allows them to post on Facebook and Twitter. Your attendees will need to allow pop-ups to post to Facebook.

3. Click SAVE

Pro Tip: Refer-A-Friend can also be effective without adding a discount. You can have it available for your attendees to share with their friends with or without a discount at any time.

Link your event to Facebook to boost ticket sales, visibility, and sharing! Follow the steps below to easily link your event to Facebook!

1. Log in to Facebook and go to your event’s Business Facebook page.

Tip: Don’t have a Facebook page set up for your business yet? Here is a quick how-to article 

2. On your business page, click the Create an Event button above your feed.

3. Fill out the basic information about your event (name, date, time, etc). In Admission, click the + beside the ticket URL field, and add your Events.com event url.

4. Publish your event, and you’re all set! Users can now find your event on Facebook and purchase tickets via the link to your Events.com event page.

With Events.com you have full control over the creation and management of your event’s discounting for multiple purchases. You can set up a promotion for your participants based on their registration/ ticket type and the quantity they are purchasing with the Multi-Quantity feature.

1. While in your event, click on PROMOTIONS and select Multi-Quantity on the left side of your screen.

2. Enter your Multi-Quantity information.

• DISCOUNT – Choose between a flat amount ($) or a percent (%) off of the purchase price.

• REGISTRATIONS – From the dropdown menu, you can select which tickets/registrations the discount applies to.

• ​​DATE & TIME AVAILABLE – From the dropdown menu, you can select the time frame this quantity discount will be valid.

• BUY – Set the amount of tickets that are required to obtain the discounting. (Ex: 4 or More). The discount that applies off of each eligible item displays in the next box. And in the final box, select the maximum number of items to be discounted.

3.Click SAVE at the top or bottom of the page before navigating to a new page. Based on the date you added, the promotion is ready for your attendees!

We’ve synced with MailChimp so you can keep your contact list up to date! If you haven’t synced yet please check out – How do I contact my attendees?

If you have synced and are ready to send an email, this is for you! MailChimp does have a full glorious help center of their own but we’ve found the following steps have helped our organizers get a quick introduction to sending off their first message.

1. Click Campaigns in the upper left –  then in the upper right.

2. Click Email, enter a Campaign Name (this is for you) and click BEGIN.

3. Follow these 4 areas to set the Campaign Info. Last one being Design Email which we’ll dig deeper into in the next step. After clicking that you will select a layout template, we recommend choosing Basic.

4. Designing your Basic template. It starts you with some building blocks. If there’s anything you don’t want, hover your mouse on it and click the trash can.

If you want to add a logo, click the block and the Content window will open on the right, you can click Replace – Upload (select your image). It will import for you. If you are finished you can click Save & Close at the bottom. This will refresh to the Content Menu on the right side.

To insert an image block, you can click on the Image icon and drag it to the main display.

To edit the text box, click on it and it’ll open the content on the right side with the formatting tools.

The next building block is the social media links, when clicking this it’ll open them to be updated on the right. 

You can remove any icon or add another icon in Content on the right. If you want to remove the whole block, hover on the box on the left side and click the trash can. If you’re adding any click Add Another Service, enter in your pages and click Save & Close to finish.

The part at the very bottom will populate with the info you added to your account. This will display in a test if you want to view it before sending.

When you’ve finished your campaign, click the blue Save & Close on the lower far right.

6. You can now send yourself a Test Email to view before sending to your attendees.

7. When you’re ready, you have two options for sending. You can send right now, by clicking Send in the upper right, or click Schedule if you’d like to set a time/ date. Finish later will take you back to the main page.

Pro Tip: You can repeat these steps for each campaign to give your valued attendees the information they need, every time! Other related articles:
How do I manage my MailChimp account after I sync my lists on Events.com?

If you are unable to find the cause you want to support while setting up your event, no problem. Simply contact us at help@events.com and provide us with the information listed below. We’ll work with CrowdRise to get the new charity added.

• Your first and last name:
• Your email address:
• Your events.com event name:
• Your CrowdRise event URL (if available):
• Official charity name:
• Charity contact information (if available):
• Charity contact person (if available):

*Charities must be located in the United States or Canada.

Note: If you are curious about what a charity will need to provide in order to get added to the list, check out How does a charitable organization get added as a Giving option?

Are you a representative from a charity? Is your organization missing from our list of charities? Do you want to be added as a verified charity available for giving?  Let us know and we can help. Contact us at help@events.com and we’ll connect you with our friends over at CrowdRise.

Here are the details that you will need to provide to CrowdRise (don’t worry, they’ll work through the list with you):

• Charity administrator contact information (first name, last name, phone number, & email address)
• Authorized representative name and title
• Signature of representative with official charity name
• Official charity address
• Charity registration number

Fundraising, or as we like to call it – Giving, can be an integral part of any event. Here at Events.com we work with CrowdRise to provide you with a streamlined experience!

You will need to set up a CrowdRise Campaign in order to add fundraising or donations during registration.

Here are the steps to set up a CrowdRise Campaign

1. Click here and follow the prompts to create your campaign
2. Enable team fundraising, here’s how
3. Customize your campaign 

If you need any help with these initial steps, please contact CrowdRise, or let us know so we may reach out to them on your behalf. CrowdRise contact info can be found here.

Here are the steps to connect your campaign with your event:

1. While in your event (on Events.com), click on GIVING on the left side of your screen.

2. Choose the option that applies to you – I ALREADY HAVE AN EVENT or GET SET UP WITH CROWDRISE – (Note: Events.com supports CrowdRise Campaigns, which are different from a CrowdRise Fundraiser. Please ensure you followed the CrowdRise steps above.)

3. LOG IN TO CROWDRISE. Clicking here will bring you to CrowdRise to Authorize Application. After logging in, you will be prompted to GRANT ACCESS. This step will connect our two platforms and direct you back to Events.com.

4. Select your campaign from the dropdown menu and click CONTINUE. The screen will refresh displaying your CrowdRise campaign link at the top and showing that the ENABLE FUNDRAISING tab is set to YES.

Beside the tab, you have the option to REQUIRE FUNDRAISING (automatically have your participants signed-up for CrowdRise pledging profiles in the events.com registration process) by clicking the checkbox.

Leaving the box unclicked, means your participants will be given the option to sign-up during registration. (Note: participants can always sign-up on their own later if they change their minds). Teams signing-up will be grouped together on CrowdRise under their team name.

5. The next step is to connect the organization or charity that you are fundraising for. If your charity is not yet registered on CrowdRise, please review our article – How does a charitable organization get added as a Giving option? Otherwise, search by name or EIN (Employer Identification Number) and click to select.

6. After you’ve finished selecting your charity, click SAVE at the top of the screen. The fundraising disclaimer or option will automatically be inserted into your registration form.

If your participants were signed up for fundraising, CrowdRise sends an email to them directly after registration with all the necessary steps to personalize their pledging page (optional) and get them started immediately.

Happy Giving Everyone!

At Events.com we know there are many different types of fundraising events. If you’ve added a donation widget, you’ll be happy to know that you can also add a custom description. You will have needed to sign into your CrowdRise account in order to get to the field. If you haven’t done that, please visit our help article – How do I add fundraising to my event?

1. Click on GIVING on the left side of your screen.

2. Enter in your text in the Description field (up to 300 characters)

3. After you’ve finished entering your description, click SAVE at the top or bottom of the screen. The donation description will automatically be inserted into your order form.

Note: If you’re planning to Enable Fundraising you can also add a custom description right onto your event page – How do I customize the text in the fundraising section of my event page?

With Events.com we like to make sure that your fundraiser is one of a kind. Now with these simple steps you can put the ‘fun’ back in fundraiser by adding customization to your fundraising section on your event page! You will have needed to sign into your CrowdRise account in order to get to the field. If you haven’t done that, please visit our help article – How do I add fundraising to my event?

1. Click on GIVING on the left side of your screen.

2. Enter in your text in the Description field (up to 300 characters)

3. After you’ve finished entering your description, click SAVE at the top or bottom of the screen. The fundraising description will automatically be added to your event page.

Note: If you’re planning on Enabling Donations you can also add a custom description there too! – How do I add a description to my donations widget?

1. Click on People on the left hand side tool column.

2. Filter your registrations by: All, Active or Canceled.

3. You may pull a search from the search tool on the top right. *If searching by Registrations or Order ID, it’s recommended to use the entire number.

4. Click on the card of the attendee you wish to manage.

5. Click Edit at the top of your form questions.

6. Proceed to make any changes.

7. Click Save to save your work.

As an event organizer, giving your event goers the ability to change their registration/ticket types can significantly ease your workload managing your events. You can also capture opportunities for additional revenue by offering opportunities to up-sell into VIP categories, even after you attendees have purchases their registrations and tickets.

Events.com makes it easy to control and tailor this ability based on YOUR needs. Here’s how to do it!

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and choose the event for which you want to enable registration changes.

3. Next, go to EVENT DETAILS in the left side navigation and select Settings.

4. You will see the option to Allow event goers to change their registration/ticket type. Toggle this to YES.

5. Open the APPLIES TO dropdown to select the categories that you want to allow event goers to be able to transfer out of and in to. You must select at least 2 categories. For any category that you do not select, event goers will not be able to transfer out of, or in to, that category. Registration/Ticket categories must also be open, visible and available for registration in order for event goers to access the feature.

6. If you want to limit the time frame that event goers can make changes, enter in the start and finish dates in the Changes Available calendars. The ability to change registration/ticket categories will only be available to event goers within these dates.

7. You can choose whether or not to charge a Change Fee to your event goers and whether or not to Allow Promo Codes. You might want to allow promo codes if you were offering early bird pricing as the platform charges the current price difference between the two registrations.

8. Press Save and voilà you’re done

Please note: A flat fee of $2.95, and the order processing fee of 3% will apply to the change or transfer fee.

Also, If the new category is at a higher price, the additional payment will be collected from the event goer at the time of the change. In the case of a downgrade, a refund is not generated by the system.

As an event organizer, giving your event goers the ability to change their registration/ticket types, or even allowing them to transfer their registration/ticket to someone else, all on their own, can significantly ease your workload, but it can also open the opportunity to create some additional revenue in the form of Change and Transfer Fees. If you have already turned on one or both of these features, you can go back in to add a fee with the following steps:

1.  Log In to Events.com.

2. Click on the event that you want to edit.

3. Next, go to EVENT DETAILS in the left side navigation and select Settings.

4. To activate the fee, simply toggle the Change fee and/or the Transfer fee to YES and choose whether or not taxes should apply (only for events charging taxes in their prices).

5. After you’ve added your fee(s), press Save and voilà you’re done!

Please note: A flat fee of $2.95, and the order processing fee of 3% will apply to the change or transfer fee.

As an event organizer, giving your event goers the ability to update their attendee items (such as T-Shirts, or wave times) can be particularly useful. This includes changing their answers, adding existing items, or brand new items that were added by you after your original launch.

Events.com makes it easy to control and tailor this ability based on YOUR needs. Here’s how to do it!

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and choose the event for which you want to enable changes to attendee items.

3. Next, go to EVENT DETAILS in the left side navigation and select Settings.

4. You will see the option to Allow changes to attendee items. Toggle this to YES.

5. Select the registrations that you want to allow event goers to be able to update their items in. For any categories that you do not select, event goers will not be able to update their attendee items. The attendee items must have inventory to be available for your event goers to be able to select them.

6. Select the availability dates for this feature. The ability to change attendee items will only be available to event goers within these dates.

7. Press Save and voilà you’re done

Please note: If the new category has a higher price, the additional payment will be collected from the event goer at the time of the change. In the case of an item downgrade, a refund is not generated by the system.

As an event organizer, giving your event goers the ability to add other stuff (such as T-Shirts or additional merchandise) to their order can be particularly useful.

Events.com makes it easy to control and tailor this ability based on YOUR needs. Here’s how to do it!

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. Choose the event for which you want to enable changes to attendee items.

3. Next, go to EVENT DETAILS in the left side navigation and select Settings.

4. You will see the option to Allow event goers to add other stuff after registering.Remember that the other stuff must have inventory to be available for your event goers to be able to select them.

Toggle this to YES.

5. Select the availability dates for this feature. The ability to add other stuff will only be available to event goers within these dates.

6. Press Save and voilà you’re done

Please note: If the Other Stuff has a charge associated to it, the additional payment will be collected from the event goer at the time of the change. 

With Events.com you have the ability to set a Change or Transfer Fee that would apply to every event goer looking to change their registration/ticket or transfer to another person.

If you find yourself needing to complete one of these actions, on behalf of the user, you can do so as an admin of the event. Through your event organizer tools, you can complete the adjustment and choose if you want to apply the fee, remove it, or charge only a portion of the fee. If there is a fee, payment information will be required at the time to finalize the order.

Follow the steps below to complete a Change from your event organizer tools, and work with the open fields to adjust or remove the fees that would otherwise apply. If you are completing a Transfer, select Transfer Registration (Ticket) from the Manage Registration (Ticket) drop down.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and choose the event for which you want to customize.

3. Go to PEOPLE and then Attendees in the left navigation

4. Search for the event goer needing a registration change, and click on their attendee card

5. Once in the attendee info page, click MANAGE REGISTRATION, and select Change Ticket

6. Make the necessary changes, including any fee edits, and click CONTINUE WITH CHANGE.

Please note: The event goer will be sent an email for the new registration/ticket type.

You can allow your participants to switch between different teams themselves, giving them more control over their own registration and freeing up your time.

1. Log In to Events.com.

2. Select the title of the event you want to enable team switching for

3. Click on the EVENT DETAILS in the left side navigation bar and select Settings

4. Scroll down until you see the option Allow event goers to switch teams. and toggle the option to YES

5. Once enabled, you must now choose a start and end date between which your participants will be able to switch between teams.

6. Make sure to click the orange SAVE button found along the top or bottom of the screen and you’re done!

As an event organizer, giving your event goers the ability to transfer their registration/ticket to another person can significantly reduce your workload.

Events.com makes it easy to control and tailor this ability based on YOUR needs. Here’s how to do it!

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and choose the event for which you want to enable transfers.

3. Next, go to EVENT DETAILS in the left side navigation and select Settings.

4. You will see the option to Allow event goers to transfer their registration/ticket to another person. Toggle this to YES.

5. Select the categories that you want to allow event goers to be able to transfer their registrations from. For any categories that you do not select, event goers will not be able to transfer to other individuals, from that category. Registration/ticket categories must also be open, visible and available for registration in order for event goers to access the feature. You can also specify a date range if you want to limit when transfers are enabled.

If you intend to charge a transfer fee, toggle this on and select the amount you want to charge. And if applicable you can choose to charge tax. Please note: A flat fee of $2.95, and the order processing fee of 3% will apply to the transfer fee.

6. Press Save and voilà you’re done.

Depending on the type of event you are putting on, gathering as much information from your event goers can be extremely valuable.  For example, you may need emergency contact information for each attendee if you are organizing a marathon or obstacle course.  In any case, events.com gives you all the control you need to create an entry form that fits your event’s needs. You may request as much information as necessary from your registrants, but know that events.com only needs the Buyer’s first name, last name, and email address, to process an order.

1. While in your event, go to EVENT DETAILS in your left side navigation, and then Form Questions.

Note: There are two parts to Form Questions. You have the option of adding Buyer Questions which will appear once within an order and Attendee Questions which will be asked once for each attendee. If you would like to add to your Buyer Questions you can click on Buyer tab to see the form questions you can add. If you want to add to your attendee questions, click Attendee tab.

2. When questions are turned on for attendees, the standard form questions will be pre-selected. To change the order of questions, click on the Up and Down arrows. To remove a question click on the trash icon. To access advanced settings on a question, click the settings (gear) icon.

3. If you want to add any custom questions, click the ADD QUESTION button at the bottom to add or remove questions from the form.

4. To add Section Headers to your registration form, click the ADD SECTION HEADER at the bottom.

5. Click the SAVE button to save your changes

Note: If you added registrations to your event, the attendee questions will default to ON because events that collect registrations usually need information from each attendee. If you added Tickets, the attendee questions will default to OFF.  You can choose to change the default at any time.

By asking form questions, you’ll have the ability to customize who will see the question when attendees fill out the registration form. Let’s see how you can make specifications to your form questions!

1.  LOG IN to your Events.com account and select the event for which you’d like to edit the form questions.

2. Navigate to the EVENT DETAILS tab on the left hand menu and select Form Questions.

3. Select the Gears icon on the question you’d like to edit.

4. The Visible to section allows for you to be able to toggle the question to be Public on your registration form or to Administrators to make it an admin only question.

5. The Apply to section allows for you to have the question visible to all ticket types or you can select certain ticket types that would see the question.

6. The Require section can be toggled to YES to have attendees answer the question in order to finish the registration process or NO to have it be an optional question.

7. After you’ve made your adjustments, click SAVE at the top or bottom of the page.

Requiring your attendees to answer form question can ensure that you get all the information you need from your form questions. First name, last name and email will always be required to answer. Your attendees will need to answer all the required questions in order to purchase tickets to your event. Find out how to do this be reading the steps below!

1. Log in to your Events.com account.

2. Navigate your event, then select EVENT DETAILS from the menu on the left and click on Form Questions.

3. Click on the Gear Icon to the right of the question in which you wish to require an answer and switch the Require toggle to YES.

4. Click SAVE at the bottom or top of the screen.

Tip: Required is the default setting for Form Questions.

1. Use the up/down arrows that appear to move the questions in the preferred direction.

2. Scroll to the top or bottom of the page to SAVE your work.

Note: To avoid registrant confusion, First & Last Name and Email are not able to move from the top of the form.  

Deleting a question is very simple to do and only takes a few steps. Let’s delete that question you that you do not need!

1. Log in to your Events.com account.

2. In your event, select EVENT DETAILS from the menu on the left and click on Form Questions.

3. Click on the trash can to the right of the question you wish to delete. This will eliminate this question from your form. 

4. Click SAVE when finished.

Note: If this question has already been answered by a registrant, you will only be able to do a “soft delete”, which will eliminate the question from the public, but will still exist for reference in your reports. 

Yes. Simply click on the settings (gear) icon to the right of the question to manage it. With the Apply to drop down, you can select which registrations/tickets your question will apply to. After you’ve made your selection, click SAVE at the top or bottom of the page.

Although these questions are similar in that they both offer a list of answer options, Dropdown questions will limit the user to select only one option. You would use a multi-select list for questions where the user can “Select all that apply,” or multiple responses.

*Dropdown questions can be used to create conditional questions within your registration form.

To add custom questions to your registration form follow these simple steps:

1. While in your event, click on the EVENT DETAILS icon on the left side navigation and select Form Questions.

2. Scroll to the bottom of your entry form and click ADD QUESTION.

3. Select the question type under Other Questions.

4. When you’ve finished selecting your questions, click SAVE at the top or bottom of the page before navigating to a new page.

Asking conditional questions is a great way to collect more specific information about your attendees. A conditional questions is a clarifying question that is created based on the response to a previous question.

Example of a conditional question flow:
Question: “Are you a club member?”. If the attendee responds “yes”, an additional question will appear: “what is your membership number?”. If the attendee responds “no”, then no further question will appear.

This feature is available when adding a Dropdown question

1. Log In to Events.com

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to add conditional questions.

3. Go to EVENT DETAILS, and select Form Questions.

4. At the bottom of the page select the ADD QUESTION button. Then select Dropdown.

5. Create the initial Dropdown question with all of the possible choices.

6. Click the Add option next to the answer for which you wish to add a conditional question. You can choose a multi-select question, a dropdown question or a text response.

7. Finally, add the additional clarifying question and press SAVE.

Now, when an attendee answers Yes to the initial question – the sub question will appear. You can add a sub-question to each of the initial response for a more detailed understanding of your participants. If needed you can restrict to numbers only, or a certain amount of characters.

Waivers are a great way to provide a set of guidelines or rules that need to be followed at your event. When attendees click on the waiver box, it stipulates that they have read the waiver and agree to abide by it. To add a waiver to your registration form follow these simple steps below:

1. Click on the EVENT DETAILS icon on the left side navigation and select Form Questions.

2. Scroll to the bottom of your entry form and click ADD QUESTION.

3. Select Waiver, under Other Questions.

4. You can give your waiver a different name which will appear to your attendees. Write, or copy and paste your waiver into the waiver body.

5. When you’ve finished adding your waiver, click SAVE at the top or bottom of the page before navigating to a new page.

Note: You can add as many waivers as necessary. To do this, simply repeat the steps above for each one. Waivers will always appear at the bottom of your form.

You can manage and edit the buyer form questions your participants have answered, though their first and last name as well as their email addresses will remain un-editable.

1. While in your event, click on PEOPLE and then on Buyers

2. Use the search field and select the buyer whose answers you want to edit. 

3. Click Manage Order and then Edit Form Questions

4. SAVE your changes, and you are done!

Related Articles:
How do I view Buyer question answers for all my orders?

Once you have collected the information and answers to your Buyer Questions, looking them up is the simple matter of running a custom report.

1.  Click on DATA and then on Downloads

2.  Change the report from the default Registrations to New Custom Report

3.  You can now select which buyer form questions you want included in your report. If you’d like to run this report ongoing, give it a Report Name it and click Download Report.

Please note: If you need the report to be for a certain time period, you can adjust the date range before running the report.

Form questions are one the easiest ways to find out more about your attendees. When you turn on form questions, Events.com provides you with a preset list of questions that can not be changed these are first name, last name, and email. It also comes with date of birth, gender, and address but these can be deleted if you feel that it does not pertain to your event. Find out how to add form questions to your event below!

1. Click EVENT DETAILS in the left side menu within your event, and select Form Questions.

2. Toggle Yes to turn on and access attendee form questions. 

Note: If you added Registrations to your event, the Attendee Questions will default to ON because events that collect registrations usually need information from each attendee. If you added Tickets, the Attendee Questions will default to OFF. You can choose to change the default at any time.

3. First Name, Last Name and Email address are the required minimum questions if Questions for Attendees are on.

4. Click Add Question at the bottom of the standard form.

6. Select the question type under other questions.

7. Proceed to create the question and apply the settings for this new question. To find out more about these additional questions click here.

8. Click Save to save your work.

When setting up form questions, there are few default questions being first name, last name, email, date of birth, gender, phone and address. Depending on the type of event you are putting on, gathering as much information from your event goers can be extremely valuable. For example, you may need emergency contact information for each attendee if you are organizing a marathon or obstacle course.  In any case, Events.com gives you all the control you need to create an entry form that fits your event’s needs. You may request as much information as necessary from your registrants, but know that Events.com only needs the Buyer’s first name, last name, and email address, to process an order. Let’s look at the different types of custom questions:

• Dropdown:  With the Dropdown question, you are able to ask an initial question then ADD CHOICE to provide your attendees with various amount of answers to choose from. Attendees will only be able to select one answer choice. For each of the choices, you may ask one additional question by clicking the Add drop down menu. You are able to choose from another Dropdown question, Multi-Select List, Text Field or Other Address. This type of question is also called a conditional question. To find out how to add conditional questions and an example of one click here.
• Multi-Select List: The Multi-Select List is very similar to the Dropdown except Multi-Select List does not allow for an additional question to be asked depending on the answer choice that is chosen. Multi-Select List allows for attendees to choose either just one answer answer choice or multiple answer choices. An example for this question could be, “What years did you attend our festival?” and the choices could be “This is my first year, Attended in 2018, Attended 2017, Attended 2016, etc.”.
• Text Field: With this question, it allows for attendees to enter in information into a text box. You are able to get information from your attendee that you otherwise may not have been able to otherwise. An example of this question could be, “What brand of bicycle do you own?”. This could be useful if you want to find out what are the most common brands people use at your event.
• Waiver: This will allow for you to put in a set a guidelines or rules that your attendee would need to follow when participating at the event. By having them click on the box, it would stipulate that they have read the waiver and agreeing to follow those guidelines. To see how to add a waiver to your event click here.

With Events.com, regardless of if you are selling tickets or registrations at your event(s), you can add form questions to be answered by each event goer. If you are adding an Address question, and you know most of your attendees will be coming from a specific country, now you can make it easy on them by selecting a Default Country for their address. This will reduce any room for error and allow the user (attendee) to simply select their state/province that applies.

To add a Default Country to your form, please follow the steps below:

1. Log in to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and choose the event for which you would like to customize.

3. Go to EVENT DETAILS in your left side navigation, and then select Form Questions.

4. Find the default Address question and click on the gear icon, to open the advanced settings for the question.

5. Set the Default Country.

6. Click SAVE.

The Events.com platform allows you to set up customized confirmation emails for your attendees so that you can provide them with pertinent information, specifically about YOUR event! You can also craft a customized message that appears when they complete their purchase. You can add images, links and all the information you want!

1. Log In to Events.com.

2. Go to the Events page on your Organizer navigation. Choose the event for which you want to add customized confirmation emails.

3. Go to EVENT DETAILS in the left side navigation, and then Custom Confirmation.

4. Here, there are two sections: CONFIRMATION PAGE and CONFIRMATION EMAIL.

The CONFIRMATION PAGE is the Page that appears right after the transaction was successful.

The CONFIRMATION EMAIL is the custom text that will be added to the email the Event Goer will receive once they have completed their transaction.

5. Add text and images

• Add text (up to 3000 characters) and hyperlinks
• Add custom banner image for the email (Max size 585 x 300 pixels. Maximum size: 1 MB).
• You can create different confirmation emails for different registration categories if you need to provide these attendees with unique information related to their category.

6. Click the SAVE button at the bottom or top of the screen to save your changes.

If your event offers a complimentary t-shirt with registration, you will need to make sure you know each registrant’s size when placing orders. You’ll want to set this under the Purchases tool. All items will require a selection for each registrant to successfully process the order.

1. To add an item, click on EVENT DETAILS on the left side of the screen, and select Purchases.

2. Then, click on ADD ATTENDEE ITEM under Attendee Items.

3. Give your t-shirt a NAME (e.g. “T-Shirt Size”).

4. Then you’ll want to add each size that you offer as an OPTION NAME. If you have limited inventory for each size, be sure to add that limit under INVENTORY to ensure you can’t sell more product than you have. Since this is a complimentary item, leave the price at $0.

5. To add another size, click on the plus symbol.  You can add as many sizes as you want, with their own inventory limits and pricing. If needed, you can use the arrows to adjust the position of the Option Names (This is the order how they will appear in the registration form). Get ready to click the gear symbol for the finishing touches.

6. The Advanced Settings tab allows you to toggle Required to YES or NO, add Product Description, Product Image, the option to Hide Pricing and to customize the Availability.

7. Click SAVE to save your changes.

Pro Tip: It is a good idea to add an image for any item that you offer or sell to get people excited about wearing your awesome brand. See How do I add an Image to Additional Purchases? for instructions on adding images for additional purchases.

Adding an image for each Additional Purchase that you offer can entice people to make more purchases.

1. Navigate to the Purchase page by clicking EVENT DETAILS and selecting Purchases.

2. If you have not set up any purchases yet, you will need to add either an Attendee Item or Other Stuff by clicking the add option underneath your selection. Then click on the gear icon to the right of each item to open Settings.

3. Click SELECT IMAGE or drag and drop a .JPG or .PNG image (2MB maximum) to upload an image. Suggested size no smaller than 300 x 300. If your Item is required, a REQUIRED banner will appear at the top of the image so you will want to leave a blank space to avoid it from blocking your image.

Note: During registration, the image will have an enlarged view option.

4. Click SAVE to save your work

If your event or brand sells merchandise, such as a hat or water bottle, you may want to allow people to purchase merchandise in addition to their registration/tickets. We call these items Other Stuff because they are not associated to a registration and are standalone purchases. Events.com offers a clean design to allow you to add an online shopping experience to your order form. You can add images, manage inventory and build your brand loyalty all in one place.

1. Click on the EVENT DETAILS on the left side of the screen, and select Purchases. 

2. Then, click on ADD OTHER STUFF under Other Stuff to get started.

3. Give your item a name (e.g. T-Shirt) and an option name (e.g. Small).

4. Set the price for the option, or leave it blank if it is free.

5. Set the inventory limits for each option so that you do not oversell your available inventory.

6. If there’s more than one option (e.g. Small, Medium, Large), you can add these by clicking on the plus icon. Each option can have a different name, inventory limit, and price.

7. In the Advanced Settings for each purchase, you can add a product description or image. Adding an image may help motivate people to buy the item. 

8. Click SAVE to save your changes. 

You may have additional items for your event that each event goer must select to complete a purchase, such as a t-shirt size or parking pass. If so, you’ll want to set this up under the Purchases tool. All items added to this portion of the registration flow will be listed for each registrant, and may or may not have a price associated to them. It is important to note that each registrant may only select each item once. For example, if you list a free t-shirt with the registration, each registrant may only select one size.

Follow these steps to add a purchase to one or more registrations in your order form:

1. Click on EVENT DETAILS on the left side of the screen, and select Purchases. Then, click on ADD ANOTHER ATTENDEE ITEM to get started.

2. Give your purchase and option names (e.g. Purchase: Hat and Options: Black, Gray, Blue). Set the inventory limits for each option, so that you do not oversell your available inventory. Set the price for the option if it is not free.

3. Add more purchase options by clicking on the “plus” + icon. You can set a different name, price and inventory limit for each purchase option by repeating steps 2 through 4.

4. The Advanced Settings (gear icon) allows you to toggle Required to YES or NO (Whether an attendee will be stopped to answer the question), add Product Description, Product Image, the option to Hide Pricing and to customize the Availability. 

5. Click SAVE to save your work.

Pro Tip: It is a good idea to add an image for any item that you offer or sell to get people excited about wearing your awesome brand. See How do I add an Image to Additional Purchases? for instructions on adding images for additional purchases.

Please note: Remember, items are associated to registrations and inherit their availability restrictions. If a registration is no longer available, the associated purchase(s) will not be either. 

1. Log In to Events.com.

2. As an organizer your first screen will be your Org Summary. You can select between your LIVE, DRAFT and COMPLETED events and choose the event for which you want to set up additional purchases.

3. Go to EVENT DETAILS in the left side navigation, and then Purchases.

4. Here you can add Attendee Items (items for each registrant) or Other Stuff (items you would like to upsell to your attendees that will appear once at the end of the order). To add purchases click the ADD button under the option you want.

5. Fill in the NAME (e.g. T-shirt), OPTION NAME (e.g. Small), INVENTORY (number available, if left blank it will be unlimited), and PRICE.

Use the different icons provided to make changes to your items.

• The “x” icon removes an item within the type of item (e.g. T-shirt size Medium)
• The “plus” icon adds a new item
• The “pencil” icon edits an item
• The “gear” icon opens advanced settings
• The “trash” icon removes the entire item (e.g. T-shirt)
• The “up” and “down” arrows allows you to re-order your items

6. The Advanced Settings are slightly different between the two types of purchases (click the “gear” icon to open).

For Attendee Items the Advanced Settings tab allows you to toggle Required to YES or NO (Whether an attendee will be stopped to answer the question), add Product Description, Product Image, the option to Hide Pricing, to customize the Availability and add geographic Restrictions.

To add geographic Restrictions, toggle to Yes. From the first Location menu, you can select whether to Include a location (only be available for) or Exclude a location (unavailable for). Then from the second drop down, select your desired country and click – Add. You will see it appear in the box below under the header of the restriction you selected (either Include or Exclude).

*You must have the Address attendee form question set up to use this geographic restriction. For help setting up Form Questions, view – How do I customize my registration form?

For Other Stuff the Advanced Settings tab allows you to add Product Description, Product Image, the option to customize the Availability and add geographic Restrictions.

7. To add more purchases, click the ADD button under your desired option and start the process again!

8. Click the SAVE button to save your changes

* Attendee items are always limited to one per attendee, Other Stuff will be unlimited unless a Max Allowed Per Order is set.

1. Once your event details page has been created, you can add registration or ticket options for sale.

2. Click EVENT DETAILS on the left hand side menu.

3. Click Registrations/Tickets.

4. Select what you will be collecting: Registrations or Tickets. To find out the difference between the two click here.

5. Select how you want to manage Events.com processing fees. By toggling it to NO your organization will absorb the fees or toggle it to YES to pass the fees on to the participant. *You will be able to change this back and forth as needed.

6. Add an overall event capacity limit, if it applies.

7. Select a currency (defaults to US dollars).

8. Enter the ticket/registration name.

9. Add capacity limit for this specific ticket/registration type. If unlimited, leave blank.

10. Add a price.

11. To add more ticket/registration types click Add Another Registration (or Add Another Ticket). *Repeat steps 8-11 to add more tickets.

12. When done, click SAVE to save your work. 

Events.com has you covered when looking to expand globally with the ability to sell registrations or tickets in over 34 different currencies.

1. Log In to Events.com

2. Click on the SETTINGS tab at the top right of your dashboard home screen.

3. Click on Currencies on the left toolbar, and simply click on all forms of currency of which you wish to accept and SAVE when finished.

Here is a list of ALL currencies supported by Events.com:

USD – United States Dollars – available by default & cannot be removed from your organization
CAD – Canadian Dollars – available by default
AUD – Australian Dollars – available by default
GBP – British Pounds – available by default
EUR – Euro – available by default
AED – United Arab Emirates Dirham
ARS – Argentine Peso
BOB – Bolivian Boliviano
BRL – Brazilian Real
CHF – Swiss Franc
CLP – Chilean Peso
CNY – Chinese Renminbi Yuan
CRC – Costa Rican Colon
DKK – Danish Krone
HRK – Croatian Kuna
HUF – Hungarian Forint
JPY – Japanese Yen
KRW – South Korean Won
MXN – Mexican Peso
MYR – Malaysian Ringgit
NOK – Norwegian Krone
PAB – Panamanian Balboa
PEN – Peruvian Nuevo Sol
PHP – Philippine Peso
PLN – Polish Złoty
SEK – Swedish Krona
SGD – Singapore Dollar
THB – Thai Baht
TRY – Turkish Lira
TWD – New Taiwan Dollar
UYU – Uruguayan Peso
ZAR – South African Rand

Please note: In order to process payments in any of these currencies a minimum price must be charged at checkout. Check out the list below to find the corresponding minimum for each currency.

If you are receiving remittance in a currency different from the one your event(s) transacts in, a currency conversion fee will apply.

*Only USD and CAD will allow you to receive remittance via ACH direct deposit.

Here is a list of the minimum prices required:

• USD -1.00
• CAD – 1.00
• AUD – 1.00
• EUR – 1.00
• GBP – 1.00
• NZD – 1.00
• AED – 4.00
• ARS – 10.00
• BRL – 4.00
• CHF – 1.00
• CLP – 700
• DKK – 7.00
• HRK – 7.50
• HUF – 290.50
• IDR – 13592
• JPY – 125
• KRW – 1156
• MXN – 16.75
• MYR – 4.50
• NOK – 8.75
• PAB – 1.25
• PHP – 47.50
• PLN – 4.00
• SEK – 8.75
• SGD – 1.50
• TRY – 3.00
• TWD – 35.00
• UYU – 30.00
• VND – 22395
• CNY – 6.50
• CRC – 531.75
• PEN – 3.75
• BOB – 7.00
• THB – 36.00
• ZAR – 14.75

Whether it’s a free event or you’re charging a fee, here is where you will learn how to set up registrations/tickets for your event.

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to make registration changes.

3. Here you can click the registrations or tickets icon on the event you would like to add Registration/Tickets to. 

Or if you’re already in your event, you can go to EVENT DETAILS in your event navigation (left side), and then Registrations/Tickets.

4. Add the Ticket/Registration NAME (e.g Adult, child, VIP), QUANTITY (tickets/registrations available), and PRICE (this can be $0 for free events).

5. To access the Advanced Settings click on the gear icon. This will give you access to Availability, Price Changes and Restrictions on People settings.

6. To add more tickets or registrations click on the ADD ANOTHER REGISTRATION/TICKET button at the bottom.

7. Click SAVE at the top to save your changes.

*As a finishing touch make sure you are set up in the correct currency you want to use to charge your event goers. And if you want to change Registrations to Tickets or the other way around, click the link in the bottom right corner. Press SAVE again if needed.

What does it cost to use Events.com?

Much like the rest of our platform, we’ve made our pricing simple, flexible, and easy to understand. For events with registrations, tickets, or merchandise that have an associated cost, Events.com fees are applied. You can elect to pass the fees onto buyers or you can absorb the fees – it’s up to you.

If your event is free (that is, you’re not charging for registrations, tickets, or merchandise), then there are no fees involved. Free events are FREE!

All fees will be assessed according to the currency used for processing transactions. See the table below.

If you are selling additional merchandise, all merchandise sales are subject to a 4% Events.com fee. This fee applies regardless of the currency your event is transacting in.

Events.com gives you the flexibility to decide how you want to process charges for your event. We can handle processing your transactions for you and send payments via direct deposit twice monthly, in which case an additional 3% fee will be applied to the order total for payment processing. If you prefer to connect directly with your own Stripe account then no additional fees will be charged by Events.com and your normal Stripe fee will apply. New to Stripe? You can view their standard pricing here: https://stripe.com/pricing.

NOTE: Direct deposit is currently only available for events transacting in United States dollars and Canadian dollars.

Now that you have an awesome looking event page, you’ll want to add registration or ticket options so that people can sign up to attend! When you set up an event, you can customize your registrations or tickets by name, capacity limit, and assign a price point for each.

1. To get started, click on the EVENT DETAILS icon on the left side of the screen, and select Registration/Tickets.

2. Next, add your first registration/ticket.  You need to enter a ticket name (VIP, General Admission, etc.), a ticket price, and the quantity available.

Note: If your event is free, simply leave the price box at $0. Hooray for free things! Unless your event is free, the price must be at least $2.50 in order to process payment.

3. To add another ticket, click ADD ANOTHER REGISTRATION/TICKET.

Tip: Make sure you choose the currency you want to use to charge your event goers.

When you are adding or editing your reg/tickets, click on the gear  icon for the reg/ticket you want to customize. This will allow you to add additional settings or restrictions for each individual reg/ticket.

• Availability: Select which dates you want your registration or ticket to be available for purchase. You can also choose to make this ticket hidden and not visible to the public. The first calendar is for the opening of the registration/ticket. The second calendar is the complete close of the selling period. If you have added any price increases they will fall between these dates. Registrations/Tickets can each have different open and close dates depending on your event (multi day, different price tiers).
• Description: This is a brief description of the item to give the purchaser further information.
• Price Changes: Schedule price changes based on a date & time, or inventory sold.
  If you select Based on Date & Time, the new price will take place at the moment you indicate.
  If you select Based on Inventory, the new price will take place when the available inventory for this category is equal or less than the quantity you indicate.
• Purchasing Restrictions: For more regulated events, you can set restrictions on gender and age as of event start date, registration date, or enter a custom date. You can also include or exclude certain countries or regions. You can also limit the number of each registration or ticket per order (Max Purchase Per Order).

Note: All the additional settings are optional.

If a registration or ticket option is only available for a specific period of time, you can set these specific date availability for each category option you offer. When would you need this? If you have a multiple day event with different registration/tickets for each day, you might not want to sell ‘Day 1’ tickets at the same time as ‘Day 2’ or ‘Day 3’.  You would be able to close ‘Day 1’ tickets, without closing ‘Day 2’ or ‘Day 3’ tickets.

1. Log in to your Events.com account.

2. Navigate to the event in which you wish to add the date availability to.

3. Click on EVENT DETAILS and select Registration/Ticket.

4. Click on the Gear Icon to the right of the registration/ticket name.

5. Enter the date it will become available (start date) and the date it will close (end date).

6. Press SAVE when finished!

If your event has tiered pricing, you can preset your registration/ticket types to change price automatically. You have two options, either to set them by date, or by inventory.

1. Log in to your Events.com account.

2. Navigate to the event in which you wish to add the price increase to.

3. Click on EVENT DETAILS and select Registration/Ticket.

4. Click on the Gear Icon to the right of the registration/ticket name.

5. Toggle PRICE CHANGES to YES and select whether you want the price changes to happen based on a date and time, or based on inventory sold. You will be able to add as many price changes as necessary. 

Pro Tip: If you select Based on Date & Time, the new price will take place at the moment you indicate. If you select Based on Inventory, the new price will take place when the available inventory for this category is equal or less than the quantity you indicate.

When creating or editing a registration/ticket type, you can add custom restrictions. Restrictions can be set for a various amount of reasons but in this article we will cover age and gender. Lets get started!

1. Log in to your Events.com account.

2. Navigate to the event in which you want to add or edit the registration/ticket type.

3. Click on EVENT DETAILS and select Registration/Tickets.

4. Click on the Gears Icon on the registration/ticket type you wish to add the restriction to.

4. In the RESTRICTIONS ON PEOPLE section toggle the setting to YES.

5. Now you can set a gender or age restriction to your registration/ticket type.

Pro tip: If you are setting an age restriction, you can set an age as of the event start date, registration date, or enter a custom date. 

If your event requires you to gather detailed information on each attendee, you’ll want to offer registrations. Some examples of registered events are: Running Events, Races, and Conferences.

If your event experience does not depend on you having detailed information for each attendee, you might want to offer tickets. Some examples for ticketed events are: Festivals, Concerts, Art fairs.

You’ll be asked to decide while you’re creating an event, but you can also change your choice from the Registration / Ticket page. This is really up to you, and how you decide to present your options to your attendees.

* Adding questions to collect detailed information can be done through Form Questions. Please check out this helpful article to get started! – How can I collect additional information from my event goers? 

If you are organizing an event in an area that requires state/municipal or provincial taxes to be applied – you are in luck!

1. Log In to Events.com

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to enable registration changes.

3. Go to EVENT DETAILS in the left-side navigation, and then Settings.

4. In the Taxes section simply toggle Add tax to the price of registration/tickets to YES. Then type in the TAX NAME, the PERCENTAGE and select which registrations/tickets it APPLIES TO.

5. SAVE all changes.

We are thrilled to ya YES! If you are offering a $0 registration or ticket you can hide the $0.00 pricing from your event detail page.

If your registration /ticket type is already created, go to it, and open the Advanced Settings by clicking on the gear icon. In the Purchase Availability section toggle Hide Pricing if $0.00 to YES and voilà! You’re all set!

Press SAVE when finished.

If you’re looking to create a totally free event, you should check out the full steps for creating a free event in the article – Can I create a FREE event?

For sometimes larger registration/ticket prices, it is good to allow your attendees to pay in installments. With this feature you can setup a registration/ticket so that upon first checkout your attendee will pay the amount that you set for the Down Payment and later to be charged the Final Payment.

1. To enable the Payment Installments feature please start by contacting us at help@events.com.

2. Go to your Registrations/Tickets in the Event Details side navigation.

For the ticket or registration you would like to enable installments for, click the gear icon to access the advanced settings.

3. At the bottom there is a box that says Payment Installments. Toggle YES to activate.

4. You will see several prompts for you to fill out. Please make sure you set a Down Payment Amount which would be the amount your attendee pays at first checkout.

The credit card information entered during the purchase will be automatically used for the Final Payment which can be calculated or entered below on the date that you specify. We also allow you to charge an optional Installments Fee.

5. Make sure to click SAVE so that your settings are captured. Once saved, your attendees will be able to pay in installments.

Forgot to add something to your event when you created it? No problem! After you have created event, at any point you can Edit your event to have all the information that it needs. To see how to Edit your event follow the steps below!

1. In your event, click the Edit button towards the top right corner.

2. To ensure the best possible experience for your audience, add as much detail and branding as possible.

3. Add your event’s description. You may add as much information as needed. We recommend something short and sweet to allow for a quick understanding of your event by your audience.

4. Link your event details page to a website by adding the URL under Your Event URL. Please note this is optional.

5. Be Social! We highly suggest that you add social media feeds to your event details page, to drive brand loyalty and increase conversion.

6. Click Save to finish and save your work.

7. If no edits are needed, simply click GO LIVE.

Your event par link can be very useful when you want to possibly send it out to a mass group of people or to have it in the bio of your social media account(s). Find out how to access it below!

1. Log in to access your event Draft.

2. From the Edit view, click Go Live on the top right corner.

3. Click Copy URL to be able to paste it elsewhere– or – 

4. When viewing either the Live page, or the Preview page, copy the URL out of your browser’s address bar.

At any time during the setup process you can PREVIEW your event and run through as many registrations as you like before going live. This is a great way to see what your participants see and make sure your registration flows the way you want it to.

As soon as you have entered the basics for your event such as time and location you will have access to the PREVIEW button, which is at the top right of your “Home” dashboard.

Clicking it will bring you to a preview of your event’s registration landing page.  Provided you have prepared registration types and form questions, you can go through the process of buying tickets to your event.

The registration flow will be exactly the same as what your participants will see but no data will be collected to skew your reports and no credit card information is needed to reach the confirmation page.

Sometimes our organizers prefer to go back to the drawing board by deleting a draft event and starting new. A draft event can be removed from your organization page to male room for new exciting events!

1. Go to your Org Summary page by selecting EVENTS, and then DRAFT in your Org Summary.

2. Select the three dots to open the More Options Menu and then select Delete.

3. Pressing Delete will launch a pop-up requesting you to confirm if you are certain with the deletion.

4. Press YES, DELETE completely remove your draft event.

Note: Users can only delete DRAFT events, no LIVE or COMPLETED events can be deleted from Events.com. Once a draft event is deleted, it is permanently gone, so make sure you are certain you wish to have the draft removed.

The event Home page is designed to give you a quick snapshot of your event stats, along with providing guidance on features and tools to make your event the best it can be.

1. When you Create an Event or go into an existing event, the Home navigation item is on your left navigation.

2. Here you can view event stats on the right side, or features/tools to utilize on the left.

3. If a feature/tool does not pertain to your event, simply click the “x” to hide it. All tasks that have been completed or hidden will appear on the right side in the Viewed To-Dos section. You can re-open these tasks by clicking on them.

Looks like you’re ready to make your event page look awesome – so let’s do it!  We recommend starting by reviewing your details, adding a description, videos and linking to social media.

1. In your event, click on EDIT in the upper right navigation.

2. You can edit your event’s basic information at any time.  This includes the information you entered when you first created your event (event name, type, category, location, date, and time).

3. We recommend that you add a description to your event to include further information such as:
– Schedule of events
– Parking
– What to bring
– Hotel accommodations

Note: You can add images, and links to your description.

4. After you’ve finalized your details, go back up to the right corner and click on DESIGN.

5. There are three sections that you can use to customize your event page’s design.
– Layout
– Color Scheme
– Banner Image

6. You can click sample underneath each layout to see what they would look like finished. As you test out the colors, you can click view from below the drop downs. If you are happy with your choices, click SAVE.

7. If you’d like to add an image, toggle to YES and either drag and drop, or click SELECT IMAGE. The ideal size is 2732 x 700 pixels. After uploading, click SAVE. You can preview your banner image by selecting view from the right corner.

Note: Keep in mind that the name, date and location will be placed on top of your banner, unless you use one of the additional layouts.

It’s time to deck out your Event page! Add imagery, details of your event, and social media links to engage your attendees.

1. Go to EVENT DETAILS in your left side navigation, and select EDIT for steps 3-5. For step 2 select DESIGN.

2. Add a banner image (OPTIONAL). Drag an image to the “Drag to Upload” section within the dotted line, or click the SELECT IMAGE button. This image will serve as your event’s banner image.

Note: We recommend choosing something without text since the image could be cropped on certain devices.

3. Choose a category (OPTIONAL). A category for your event type helps your attendees search and pinpoint what type of event you are throwing. (e.g. A Race event could have a Cycling category type). Add as many categories that apply to your event.

4. Add a description (OPTIONAL). Add a description of your event and any important details you want to share with your attendees.

5. Add website and social media links (OPTIONAL).

• Add your event website url (Note: the http:// is already included, so add the URL starting after this.
• Add your social media links. (Note: Instagram and Twitter only require your handles (e.g. @eventsdotcom). Facebook requires the full Facebook URL)

With Events.com you have many options to customize your event page (your event’s landing page) to better fit your organization’s look and feel! Now, you can go to the DESIGN tab, select a LAYOUT, customize a COLOR SCHEME as well as insert your BANNER IMAGE. Follow the steps below to customize your event page!

1. Click the DESIGN tab on the right side of the navigation, that will take you to the Design Your Event page.

2. Choose a LAYOUT template by clicking on one of the template images shown. To see an example of a page layout, click the Sample link.

3. To change the COLOR SCHEME, simply select a Primary Color and Accent Color from the drop down menus. These colors will reflect in emails to your attendees as well.

4. To add a BANNER IMAGE, you can Drag to Upload an image from your computer, or click Select Image to find the image file from your computer (the best image resolution is 2732×700 pixels).

Note: You can also DISABLE the banner image, by clicking the YES/NO toggle next to Banner Image.

5. Click SAVE, and that’s it! You can see your design changes by clicking VIEW if your event is Live or PREVIEW if your event is still a Draft, in the top right navigation.

You can zero in on a specific date range when viewing your organization summary, letting you compare your events’ sales over a set period of time and allowing you to better track the impact of your latest marketing push.

In the Events section of your Organization Data page you will notice the data shown covers each entire event by default. Clicking on Filter will allow you to display a specific time frame.

You can choose to display your event data using our pre-set date ranges in whichever time zone you prefer or customize your own, making sure to click Apply Filter once you have made your choice.

All data shown in our Card, List, and Graph displays will now be limited to the date range you chose.

The company, team, or individual in charge of putting on an event is considered “The Organization” on Events.com. This is the name we will be sending payments to, so please make sure you enter it correctly.

Short answer, yes! Now, as you can imagine there is a lot tied to your Organization Name and we wouldn’t want anything to get overlooked when you make this change. So for now, we’ll need to help you with this one!

Send an email to Help@Events.com with your request, and we’d be happy to take care of it for you.

Events.com wants to make sure your entire team is able to take advantage of our platform to streamline day-to-day operations.  However, we understand that not everyone in your team needs access to every portion of your event(s). In an effort to simplify access management and your team’s operations, we built a tool for you to invite team members and grant access to permissions based on the role you assign them.

To invite users to help manage your organization…

1. Click on SETTINGS in the top navigation once you are logged in

2. Then, click on USER MANAGEMENT in the left hand tool menu.

3. Click ADD USER and proceed to enter the user’s name, email and applicable role. Press SAVE USER when complete.

4. Once you invite someone to your organization, they will receive a confirmation email.  An inactive Events.com account will be created for them if they did not already have one.

Below are permissions for each role that you can assign to team members. Users with an ‘Owner’ or ‘Accountant’ role will have access to all events, and all others roles can have access limited to one or more events within your organization.

• Owner: Total access to the entire organization and all associated events.
• Manager: Total access to one or more events only.
• Coordinator: Broad access to one or more events, but cannot access financial info.
• Assistant: Limited access – can manage event goer orders/info, view limited reports and manage post-registration options.
• Accountant: Limited access – can manage event goer orders/info, view limited reports and manage post-registration options.
• Timer: Minimal access – can view registration reports only.

At any time, you can change a user’s role to update their permissions or remove them from your organization. Additionally, you can invite as many people to help manage your organization as you’d like.

Yes. When you log in to Events.com to manage your events, you can click on SETTINGS on the top menu bar. Here you can add or edit the information that’s being used for public view, as well as the information used by events.com

Note: You will notice that Organization Name is read only. Learn more on how to change your Org name

Using our MailChimp integration is a great way to sync your attendee’s information with your MailChimp lists. After you have synced your list, you can log in to MailChimp and create an email campaign. We recommend MailChimp’s support center if this is your first time using their platform.

Here are a few steps to help you get started…

1. When creating a campaign you will see a list dropdown. This is where your newly synced Events.com list will appear. To filter deeper, use the Group or New Segment option.

2. Groups: You can select the Events.com registration events group to further filter by different events that sync to the same MailChimp list.

3. Merge Fields: To view the merge fields that are available go to Lists in your navigation and choose the list you want to work with. Then click on the Settings dropdown and choose List fields and *|MERGE|* tags. Here you can see the different merge fields that are available along with the tags to use in your email templates.

For your merge fields to contain data, you must set these up as form questions in Events.com. For instance, an address will not appear for an attendee in a merge field if you do not collect that information in the registration on Events.com.

Here is a list of the merge fields that we send for each registrant.

Tag                                    Field name

*|FNAME|*                         First name

*|LNAME|*                         Last Name

*|LOCALE|*                       Locale

*|DATE_OF_BIRTH|*        Date of Birth

*|GENDER|*                      Gender

*|PHONE|*                        Phone Number

*|ADDR1|*                        Address 1

*|ADDR2|*                        Address 2

*|CITY|*                            City

*|PROVINCE_STATE|*   Province / State

*|POSTAL_CODE|*         Postal Code

*|COUNTRY|*                  Country

If you’ve already connected a MailChimp account but need to change the account, you can do so with these easy steps!

1. Click on EMAIL in the top Organizer navigation once you are logged in.

2. Click LOG OUT OF MAILCHIMP.

3. A pop up window will ask if you’re sure. Click LOG OUT to continue.

The page will refresh and you’ll be ready to log into a different account. If you need a refresher on setting up or syncing please take a look at our following articles:

How do I contact my attendees?

How do I manage my MailChimp account after I sync my lists on Events.com?

Events.com understands that there are many points in the event cycle where an organizer might like to contact their attendees, such as promotion of new products, up-selling, relaying or reminding of important information. We have integrated with MailChimp, a popular email marketing service, to help make this happen. You can sync your MailChimp account to your event, so your attendees can be added to your contact list automatically.

To start syncing…

1. Log In to Events.com

2. Click on EMAIL tab in the top Organizer navigation 

3. Log in to your MailChimp account (you will be prompted to create an account if you are a new user).

4. Find your listed event and select desired MailChimp Lists from the dropdown. If you would like to create a new list, click CREATE NEW LIST and name your new list.

5. To ensure your list is up to date, click SYNC. The date of the last sync will display in the status column. The lists will automatically sync every 24 hours.

6. After the syncing is complete, you can log into MailChimp and begin using your list right away!

If you’d like any tips on creating a MailChimp Campaign, please check out our helpful article – How do I send an email in MailChimp?

Please note: Due to anti-spam laws, a street address may be required in order to sync. This can be added in your organization Settings (top Organizer navigation).

Remittance Reconciliation Report 

Events.com provides you with multiple dashboards and downloadable reports for you to track your business’ data and performance. Some of these reports include payment reconciliation (what amounts you have been paid, when and for what).

If you are using Stripe as a standalone account with Manual Transfers selected, will not be able to take advantage of our Remittance Reconciliation Report.  This type of setup does not allow Events.com to regularly pull information from Stripe about the payment history as it is not recurring.

If you are currently using this setup, you can go directly to Stripe, login and click on ‘Transfers’ on the left hand side of the screen for more information on your payment history.

If you’d like to move away from Manual Transfers, check out these articles for help:

Stripe Help Articles:

• Getting paid

• How to add a bank account for payouts

When you’ve set up for Direct Deposit with Events.com we provide you with different tools to reconcile and verify the activity of your event. For a quick reference, you can view a list of all the past remittances of your organization by bank account.

1. Log In to your Events.com account.

2. Make sure you are seeing your organization data, select PAYMENT SUMMARY.

3. You will see a chart of your Current Remittance Amount with a line for each account that you’ve associated with your organization. To see a more detailed history, click SHOW HISTORY.

You can also use filters to pull specific data such as time zone, payment account, and specific dates. We also offer date ranges allowing you to do a more refined search between two specific dates.

3. Clicking SHOW HISTORY will display the last 6 remittance amounts. To see more, you can click LOAD MORE.

*Numbers reflect Direct Deposit payments only and within the Events.com standard remittance cycle.

1. Click Data on the left hand side event menu.

2. Select Downloads.

3. Under download type, select Transactions.

4. Select your current Time Zone.

5. Select your filters and date range.

6. Click Download.

1. Log In to your Events.com account

2. Click on the event for which you wish to run a report on – click Data from the event card, or within the event, click Data in the left hand event menu.

3. Select the dashboard corresponding to the information you want to view. 

The first three dashboards can give you quick overviews of some important event information.

• Event Summary – Net Revenue (Overall Sales) & Reg/Tickets Sold (Revenue by source).
• Purchase Summary – Purchases, and attendee items data
• Demographics – Registrations/Tickets by date & location.

4. To download a detailed report, select Downloads for reports in CSV format.

5. Create your desired report:

Select Download:

• Registration (Registration/Ticket information)
• Transactions
• Cart Abandonment
• Check-In
• Invitations
• Transfers
• Refer-A-Friend
• Donations
• Box Office Summary
• New Custom Report
• Saved Custom Report

Filter By (specific registration/ticket types)

Order Status (All, Active, or Cancelled)

Payment Type (All, Credit Card, Offline, External Payment)

Date (All, Today, Yesterday, This week (Sun-Sat), This month (1st-last), This year (Jan 1st – Dec 31st), Payment Period, Custom Date)

Time Zone (all the global time zone options)

6.  Click START DOWNLOAD.

9. ​Open in Excel by clicking download when the report has loaded in your report list.

1. Click on Payment Info on the left hand side tool column.

1. Enter in your account representative information.

1. Enter your banking information.
2. Click Save.

1. To get going, click on EVENT DETAILS on the left side of the screen, and select Team Settings.

2.  If it is your first time on this page, it will ask you – Do you have teams for your event? Select Add Team Settings.

3. Start filling out your Team Settings:

• Click on the Applies To dropdown to select which registrations/tickets you would like to make teams available for.
• Add a minimum and maximum team size. For teams with no maximum (unlimited size), leave the field blank.
• The default name is Team but you can also update the setting terminology to whatever best suits your event.

4. Click on the gear icon to access the advanced settings.

• Selecting Require Teams will remove the ability for event goers to sign up as individuals under the selected registrations/tickets.
• If you toggle Require Minimum at Team Purchase to ON, event goers purchasing the associated registrations/tickets cannot purchase less than the team minimum – ensuring your team minimums will always be met.
• Team Captain Must Create Team Access Code requires all teams to have access codes.
• Allow Positions gives event goers the ability to have different positions (e.g. Swimmer, Biker, Runner)

5. Click ADD TEAM SETTING to create another team setting. 

6. Scroll to the top or bottom of the page to SAVE your work.
Note: You can add multiple team settings. For example, if you have one ticket ‘3 Legged Race’ and another ticket ‘5k Fun Run’, you can create separate team settings for each. The ‘3 Legged Race’ can have required teams of 2, and the ‘5k Fun Run’ can have a minimum team size of 4.

Yes! When creating your team settings, you will be able to specify a team minimum and team maximum. You can choose to leave the minimum at 1 and/or the maximum at Unlimited or you can specify when there is a hard limit.

Click SAVE at the top or bottom of the page before navigating to a new page.

Team size will be communicated to attendees before they select the registration on the event page. Once a team maximum has been met, no additional attendees will be able to join the team.

You can also require that an order includes the minimum number of team members when a team is created.

Yes! With Events.com, you ensure all your team minimums get met with one setting.

1. When creating your team settings, click on the settings (gear) icon. 

2. Toggle Require Minimum at Purchase to YES.

3. Click SAVE at the top or bottom of the page before navigating to a new page.

Team minimum requirements will be communicated to attendees on the event page. Once a team maximum has been met, no additional attendees will be able to join the team.

Yes!  This will ensure that only team members the captain has approved can join the team.
1. When creating your team settings, click on the settings (gear) icon .
2. Toggle Team Captain Must Create Password to YES.

3. Click SAVE at the top or bottom of the page before navigating to a new page.

Yes. We know that for certain types of events, offering an option to participate as a team can be a great way to increase participation. Events.com allows you to get creative with the way you manage teams for your event. We understand that not all events are the same, so limiting you to a couple of team formats is not fair. We give you full control to decide how your event does teams.

Below are some of the options you can take advantage of:

• Add as many team settings as your event requires

• Enforce a minimum and maximum team size
• Require team participation for a specific category/event type
• Require that the team minimum is purchased at the time of team creation
• Require team captains (team creators) to password protect their team

Read all about team settings in our article – How can my event goers participate in teams?

As an event organizer, you may have access to editing and maintaining teams for certain events. If you want to set up teams for your event click here.

1.Begin by selecting the event you wish to find the team in

2. Along the left side bar, choose PEOPLE, and from there select Attendees.

3. From the search bar, you can search first/last names of the attendee, or you can search their team name.

4.Click on a member of the team. (Notice how that the team name is in bold under the registrants email)

5. From there, select the blue highlighted team name, which will bring you to the team page

6. A new captain can be chosen by clicking the button on the left most option. (Do note that only 1 captain per team)

7. A new member can be added by selecting + ADD A NEW TEAM MEMBER. Make sure to search the attendees name or email to locate them in the list. (Note: that members can only be a part of 1 team per event, so in order to move a member to a new team they must be removed from a previous team)

8. Members can be removed from teams by clicking the trash icon on the right most side. 

Even when you set up online registration/ticketing, you may need to collect registrations offline. This could be through cash, check, or any other form of payment. With our bulk upload tool, you’ll be able to add all your offline registrants into your database. To enable the Attendee Upload option please start by contacting us at help@events.com

Once enabled, you can use the following steps to add them to your event.

1. First go to PEOPLE in the left navigation, and then to Attendees

2. From the right, select the Attendee Actions and Attendee Upload

3. Then, Download your custom CSV template. This ensures that the data you upload will have the same format as all the existing data on Events.com.

Note: Each row is an offline registrant or ticket holder, and will generate a new registration/ticket and order for your event.

4. Once you’ve downloaded your template, open it up.

You will see column headers including buyer information, form questions, additional purchases, and any other additional information you’ve added. You can fill out as much or as little as you want, but there are four fields you must include.

5. After saving the template with all your data, you will need to upload it in the system. Click BROWSE to choose the CSV file you just created.

6. If you want send each registrant or ticket holder a confirmation email, switch the toggle to YES. The email will look as though the recipient just completed an order through events.com.

5. Click CONTINUE to start the upload. All rows that are entered correctly with the proper formatting will be uploaded successfully. To ensure that your file gets uploaded successfully, check out our Pro Tips!

Pro Tips:

• When you open a CSV file in Excel, make sure to use the “Import Data as Text” function so that formatting is not lost. Check out this helpful article.
• Date of Birth values must be formatted as MM/DD/YYYY.
• Price paid values are in XXX.XX (with decimal) or XXX (with no decimal) format. (These are not necessary for the upload) *If you added a value it will be added to the org revenue.
• Quantity values are numerical.
• Values in Registration/Ticket Type must match EXACTLY to a Registration Name or Ticket Name in the event.
• Values in Additional Purchase or Form Question columns must match EXACTLY to a corresponding Option Name for the item. Their quantities must be set as 1.
• If a waiver was signed, place “Signed” in the waiver name column for the registrant/ticket holder.
• Values for Country must match EXACTLY one of the Country names in the attached PDF document.
• Values for State/Region/Province must match EXACTLY one of the names in the attached PDF document and be associated to the same Country as listed for the registrant/ticket holder.
• If value is left blank for Price Paid for a Registration/Ticket or an included Additional Purchase, the Price Paid will be imported as $0.

Please note: Review your file before uploading to make sure that all the information is correct. You cannot remove offline orders.

Absolutely!

Registrations/tickets and any additional purchases can be uploaded regardless of remaining inventory or other restrictions you may have created for your online registrants. This could be through cash, check, or any other form of payment. With our bulk upload tool, you’ll be able to add all your offline registrants into your database. To enable the Attendee Upload option please start by contacting us at help@events.com with this request.

Once enabled, you can use the following steps to add them to your event.

1. First go to PEOPLE in the left navigation, and then to Attendees

2. From the right, select the Attendee Actions and Attendee Upload

3. Then, Download your custom CSV template. This ensures that the data you upload will have the same format as all the existing data on Events.com.

Note: Each row is an offline registrant or ticket holder, and will generate a new registration/ticket and order for your event.

4. Once you’ve downloaded your template, open it up.

You will see column headers including buyer information, form questions, additional purchases, and any other additional information you’ve added. You can fill out as much or as little as you want, but there are four fields you must include.

5. After saving the template with all your data, you will need to upload it in the system. Click BROWSE to choose the CSV file you just created.

6. If you want send each registrant or ticket holder a confirmation email, switch the toggle to YES. The email will look as though the recipient just completed an order through events.com.

7. Click CONTINUE to start the upload. All rows that are entered correctly with the proper formatting will be uploaded successfully. To ensure that your file gets uploaded successfully, check out our Pro Tips!

Pro Tips:

• When you open a CSV file in Excel, make sure to use the “Import Data as Text” function so that formatting is not lost. Check out this helpful article.
• Date of Birth values must be formatted as MM/DD/YYYY.
• Price paid values are in XXX.XX (with decimal) or XXX (with no decimal) format. (These are not necessary for the upload) *If you added a value it will be added to the org revenue.
• Quantity values are numerical.
• Values in Registration/Ticket Type must match EXACTLY to a Registration Name or Ticket Name in the event.
• Values in Additional Purchase or Form Question columns must match EXACTLY to a corresponding Option Name for the item. Their quantities must be set as 1.
• If a waiver was signed, place “Signed” in the waiver name column for the registrant/ticket holder.
• Values for Country must match EXACTLY one of the Country names in the attached PDF document.
• Values for State/Region/Province must match EXACTLY one of the names in the attached PDF document and be associated to the same Country as listed for the registrant/ticket holder.
• If value is left blank for Price Paid for a Registration/Ticket or an included Additional Purchase, the Price Paid will be imported as $0.

Please note: Review your file before uploading to make sure that all the information is correct. You cannot remove offline orders.

You may have noticed that some of your people have the word “Buyer” at the top of their car, while others do not. People denoted as “Buyers” are those who processed the order, and may or may not have a separate, non-buyer card.

There are three different scenarios for each “Buyer” card:

1. A person purchased their own registration for an event that did not collect contact information for each event goer, such as a concert. In this scenario, this person will have a “Buyer” card for this order.

2. A person purchased one or more tickets for an event that did not collect contact information for each event goer, such as a concert. In this scenario, this person will only have a “Buyer” card for this order.

3. A person purchase a registration for someone else in an event that collected contact information for the registrant, such as a fun run. All people with a non-buyer card will be attending your event.

Other people may only have one card that is not labeled as “Buyer”, which means that someone else purchase their registration for them. All people with a non-buyer card will be attending your event.

Events.com allows event organizers to process a partial or full refund, one or more items in an order, without mandating that the order has to be canceled. This allows you to ensure your customers are happy while making sure that your inventory stays accurate. No need to submit a help ticket to Events.com to process this change – you can manage your event orders via this easy, self-service tool.

Follow these steps to process a full or partial refund without canceling any part of the order:

1. Log In to Events.com.

2. As an organizer your first screen will be your organization data. You can select between your LIVE, DRAFT and COMPLETED events and find the event for which you want to provide a refund.

3. Next, click on PEOPLE on the left side navigation toolbar and select Attendees.

4. In the search bar, type in the name or email address of the attendee whose refund you would like to process. (Hint – you can use their first name, last name or both to narrow down your search! Select the person that you want to refund from the results).

5. Within the event goer’s page, select View Order.