COVID-19 Resource Center for Event Organizers and Event Goers

As an organization whose mission is to bring people together to experience meaningful moments, we remain committed to ensuring the health and safety of Events.com employees, event organizers and attendees during this difficult time. Thank you for entrusting us with your events.

We understand the concern and uncertainty you are likely experiencing surrounding the coronavirus (COVID-19) outbreak. We are closely monitoring information from government agencies, medical professionals, the Centers for Disease Control (CDC) and the World Health Organization (WHO) to keep a pulse on the evolving situation.

We’ve created a hub of information and best practices for event organizers in relation to COVID-19. If you have questions or need support, please email us at help@events.com. Events.com is here to help you through this process, please don’t hesitate to reach out.

Best Practices

Here are some immediate action steps and best practices to help you. Click each link below for further instructions.

  • If possible, change your event from in-person to virtual.
  • Postpone or reschedule your event to a later date.
  • Offer a deferment option to attend next year’s event. This option can be offered to sponsors, participants as well as vendors.
  • Turn on ticket protection with Fanshield if you haven’t already.
  • If your event is not permitted to occur on your event day or you cancel your event, it is a good idea to familiarize yourself in advance with your refund policy and plans, along with your insurance policies. We recommend you contact your insurance broker and/or advisor to review your policies. You may also want to review and enhance your legal waiver and associated text to ensure your future protection as an organizer.
  • If you do not currently have a legal waiver and refund policy, we suggest you implement one and add it immediately. We also recommend that you be very proactive with a communication plan with your attendees – reach out early.

Additional Resources

Review the guidance the CDC has issued for mass gatherings and large community events. It contains a number of helpful guidelines on the basis of what to do before, during and after a COVID-19 outbreak.

Take a look at the recommendations from the US Center for Disease Control and Prevention in these articles: Event Organizers and Staff – Flu Prevention at Mass Gatherings and Coronavirus Disease 2019 (COVID-19).

Events.com FAQs if you’re planning an event:

Events.com FAQs if you’re attending an event:

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