Coronavirus and Your Event: Updates and Resources for Event Organizers

Resources, information, help articles and best practices for organizers in unprecedented times

Last Update: March 23, 2020 at 3:30 pm
First Published: March 20, 2020 at 12:00 pm

On March 11, 2020, the World Health Organization (WHO) updated the status of the Coronavirus (COVID-19) outbreak from a “public health emergency of international concern” to a pandemic. To stay up-to-date, please review health advisories in your area concerning this outbreak, as well as the global guidance from WHO.

Like all other event organizers worldwide, we’ve been closely monitoring the ever-changing situation. We are in this together as we stand with you and the entire events community. The most important thing to remember is that this is a temporary situation, it will not last forever, though for some it may feel like that now.

As event makers, we have the privilege to work in an industry built around human connection and memorable experiences. Along with every line of work, the event industry has overcome its fair share of challenges. We know how to adapt, pivot and come out stronger together.

Today and every day, is your partner. We are committed to helping you during these unprecedented times. We’ve created a library of resources, including help articles, information, and support for making the best decisions for your events and event-goers during this time. Whether you decide to postpone your event to later this year or take your event virtual, we have the tools and are here to help.

We’ve created a hub of information and best practices for event organizers in relation to COVID-19. If you have questions or need support, please email us at

FAQs if you’re planning an event:

Coronavirus (COVID-19) Updates for Event Organizers

How do I reschedule or postpone my event?

How do I communicate postponing my event?

How do I change my event to a virtual event?

How do I set up a virtual event?

How do I offer a deferral option?

How can I transfer this year’s ticket buyers to next year’s event?

How do I manage my Attendee Protection settings?

How do I add a waiver?

How do I provide an attendee with a refund?

How do I cancel my event?

FAQs if you’re attending an event:

Coronavirus (COVID-19) Updates for Event Goers

How do I contact the event organizer?