Event Goer - Events.com - Online Event Registration Software

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Event Policies and Procedures (2)

Events.com is a self serve event management platform. As our organizers handle all aspects of their events directly, any event specific questions should be sent to them directly.

The best ways to find the event organizers contact are to open your confirmation email, send them a message through their registration/ticketing page (the one you ordered from) or you can contact us directly to help you find it.

Please note: Many organizers only provide an email as their contact. You may need to wait for a response but most organizers are working diligently to stay connected with their attendees.

1. Your order confirmation email

When you open your confirmation email there will be a section near the top providing you with the contact for the event you registered for. You can use the email listed to reach out to the organizer directly.

TIP: When messaging an organizer, we recommend including information about your order as well as your request. It’s helpful if you use the same email that you used while ordering.

2. Using the Event Page contact form (Must return to the Event Page)

There are three ways through Events.com to get back to the organizer’s event page to use the contact form – using the link within your confirmation email; searching within Events.com; or using the link in your consumer portal.

In your confirmation email, scroll to the bottom:

If you’re on Events.com, click Browse Events in the top menu at any time. Or on certain pages, you’ll see a search field. Or click HERE for to be taken directly to our search. You have two fields for your search – What and Where? You can enter in the event name and click GO! to find your event. We recommend doing this for more specific results.

If it’s your first time logging into your consumer portal we recommend following these steps to Sign Up – How do I create an Events.com account?

As soon as your events have loaded, find the one that you want to contact. Click the event name to be taken to the registration page.

Alternatively, organizer’s usually have the registration linked through their own website and social media. You would find this going to their website.

As soon as you’ve returned to the Event Page, scroll down to the bottom to the Organized By box and click Send us a message

This will open a pop up contact form for you to fill in your information and it will be sent to the organizer directly on your behalf.

3. Contact Events.com

While we are not directly associated with the event, we can help you locate their contact information. Please email our help desk at help@events.com, we’ll do our best to connect you with your event. Please include:
The event name
Your name and email (if emailing from a different email address then you registered with)
Your order number

Event Planning as it relates to Coronavirus (COVID-19)

We understand the concern and uncertainty you are likely experiencing surrounding the coronavirus (COVID-19) outbreak. We are closely monitoring information from government agencies, medical professionals, the Centers for Disease Control (CDC) and the World Health Organization (WHO) to keep a pulse on the evolving situation. We are working hard to ensure that our organizers are having access to the best information that will affect your event experience. Each event organizer is responsible for their own event, and is prioritizing the health and safety of everyone involved.

Health & Safety

Your event’s organizers are doing their best to be as mindful of your community’s health as possible. This includes reviewing CDC recommendations for coronavirus (COVID-19); checking with provincial, federal, state and local authorities for any current or potential event restrictions; and being aware they may need to make difficult decisions to maximize the safety of all their participants and partners.

Emergency Plan Options

There are different considerations being made by each event. We encourage you to follow your events on social media, visit their website and keep an eye on your email inbox for any announcements. If at any point you have questions for the event organizer, we suggest contacting them directly.

Additional Resources

When your event does occur, even after the restrictions are removed and we’ve all overcome the current challenges, consider measures you can take in the future to help prevent the spread of this and any other illness. Some examples include:

  • Wash your hands frequently
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces
  • Be prepared if your child’s school or childcare facility is temporarily dismissed or for potential changes at your workplace.
  • Review the information provided by the CDC for what you should know about Coronavirus Disease.

In Closing

Perhaps the most important thing to remember is that these precautions will be temporary. We encourage everyone to stay positive and extend our sympathies to everyone who has been impacted.

Events.com Team



EveryChallenge® for Event Goers (5)

In order to let your participants connect using Strava you’ll need to follow a few easy steps to create a Strava developer app.

Go to Strava Developers and click the ‘Create & Manage Your app’ button and login with your own Strava account.

Enter the following information on the next page:

  • Application Name: 
  • Category: Social Motivation
  • Club: -leave empty-
  • Icon: Upload your own icon or download a default one
  • Website: 
  • Application description: Auto-sync your activities with our virtual challenge

Carefully note down the app id and secret that Strava will show you. You’ll need to enter those into EveryChallenge.

Now you can connect this Strava client to your event. This can start from the Integrations menu in the Event Manager section. Click Configure in the Strava Client card to enter the previously saved app id and secret. Make sure no extra spaces are entered.

There are a few possible explanations why an activity from Strava is not synced with EveryChallenge.

The first step is to ensure Strava is correctly connected with your EveryChallenge account. You can do this by clicking the Account menu in the top right of the website and select the Connections option. This page lists all your active connections to other devices and apps. If Strava is not connected, you can do so from here.

There might be other reasons for an activity not getting synced with EveryChallenge:

  1. Activities will only get synced when you are participating in an active challenge. If you are participating in a challenge, but it has not yet started, your activities will also not get synced. If you want to verify your connection is working, you can always join the Demo Challenge, which is always active.
    This limitation is made because of limits that Strava sets, and is outside our control.
  2. By default we only sync your public activities. If you also want your private activities to sync you need to explicitly configure this from the Connections page.

You may also want to check on the Connections page, as it will display the last sync status and message which might help troubleshooting the issue. 

A last resort that might help is to temporarily disconnect from Strava, and then immediately connect again.

Connect with Polar

You can connect your profile with your Polar watch by going to the Connections section in your profile. From there you can click the Connect with Polar button to enable auto-syncing with Polar.

Once this is done, all activities which are synced through Polar Flow will automatically be connected with your virtual challenges on EveryChallenge.

Refresh your connection every 30 days

Due to limitations from the Polar integration, you’ll need to re-connect every 30 days to keep using the Polar integration. Simply click Disconnect from the Polar options panel and re-connect is enough to make it work for another 30 days.

Connect with Fitbit

You can connect your profile with your Fitbit wearable by going to the Connections section in your profile. From there you can click the Connect with Fitbit button to enable auto-syncing with Fitbit.

Once this is done, all activities which are synced from your Fitbit device will automatically be connected with your virtual challenges on EveryChallenge.

Only explicitly started activities will count

Currently, only activities which have been explicitly started and stopped on your Fitbit will be synced. Your daily moves, which are not part of an activity, will not count towards your challenge goal.

You don’t have to create an account with EveryChallenge to participate. You can opt to Join with QuickEntry.

You’ll see the option in your invite email from EveryChallenge:

You’ll be brought to the Manual activity entry page for your unique registration.

Simply enter your activity include distance and duration and which activity you performed. Save!

Your page will refresh. You can then view your results or add another activity. When finished with your activities, you’re all done!

My Account (11)

Creating your account is super easy and it only takes a few seconds!

1. Click on Log In on the top right corner of the screen. You can select a social platform to continue or click Sign Up.

2. Enter your information

  • First Name (optional)
  • Last Name (optional)
  • Email (this will be your username)
  • Password

3. Click the orange SIGN UP button.

People who are browsing or registering for events are not required to create an account, but there are many benefits.

  • Personalized experience – we’ll make it easy for you to find and sign up for events that you want to attend.
  • Faster checkout – since we know who you are, we’ll get you through the process quicker.
  • Team Management Change your team name, team access code or invite teammates to join your team.
  • Profile management – update your personal information, add a photo, manage your tickets and registrations, and lots more!

If you are only looking to purchase entry to an event, you don’t have to create an account… it’s just way better if you do!

Here are some of the benefits you can enjoy if you have an account:

  • Personalized experience – we’ll make it easy for you to find and sign up for events that you want to attend.
  • Faster checkout – since we know who you are, we’ll get you through the process quicker.
  • Team Management – Change your team name, team access code or invite teammates to join your team.
  • Profile management – update your personal information, add a photo, manage your tickets and registrations, and lots more!

Learn how to create an Events.com account here.

Don’t worry, we’ve got your back! Emails get lost or deleted all the time. Follow the steps below to get a new email and activate your account.

1. Click on Log In on the top right corner of the screen.

2. Click Forgot your Password at the bottom of the Log in box.

3. Enter your email address.

4. Click RESET PASSWORD.

An email with instructions will be sent to you to reset your password and log into your account.

When an inactive account is created, you will receive an email letting you know. This email will contain a link to Activate Your Account, and create a password to protect your new account.

Note: This link is only active for 24 hours after you receive it. If you didn’t see it in time, click on the link anyway and follow the same process. You’ll just have to confirm your email address so the system can find your inactive account again.

There are a couple of reasons why you may have an inactive account:

  • You registered or purchased a ticket for an event through Events.com and didn’t create an account.
  • Someone was nice enough to register or purchase a ticket for you.
  • Someone invited you to help manage their organization on Events.com.

When one of these happens, we create an inactive account for you so that when you are ready to activate your user account you can access all your events. Who knows – you may have forgotten about an amazing event you participated in. We can help you re-live that awesome experience!

Yes. Events.com makes it super simple for you to log in or create an account using your existing social media accounts.

1. Click Log In on the top of the screen.

2. Select one of the social media options on the left you would like to use to create your Events.com account.

3. You will need to grant Events.com access to some information in the selected social media account, and may need to confirm the password for the account.

4. Once granted, this will create an Events.com account for you with the same email address and name used on the selected social media platform. You will also need to confirm your Events.com password the first time you log in with a social media account.

Note: The email address used for the social media account will need to match your Events.com account.  You may need to confirm the password for the account and grant Events.com with some public information in your account

Yes. If you choose to use one of these social media logins to create an account in Events.com, you are allowing Events.com to access some of your public data from these sites.

Not to worry, Events.com has the highest level of data security and will not sell or distribute any of this data to third party organizations. Below is a quick view of the info we would have access to for each social media platform.

Facebook:

  • Public profile (name, profile picture, age range, gender, language, country, and other public info)
  • Email address

Google:

  • Email address
  • Basic profile info (Your full name, profile picture and profile URL, and any publicly available information currently on your Google profile or added in the future)

LinkedIn:

  • Email address
  • Profile overview (name, photo, headline, and current positions)

Please visit our Privacy Policy for more info.

For whatever the reason, we’ve all needed to reset a password at one time or another. Good news – it’s super easy to Reset Your Password! Below are the steps you’ll need to take.

1. Go to Events.com and click on Log In on the top right corner of the screen.

2. Click Forgot your Password at the bottom of the Log In box.

3. Enter your email address.

4. Click RESET PASSWORD.

5. An email with instructions will be sent to you to reset your password and log into your account.

1. Log In to your Events.com account.

2. In your Attendee Menu, click MY ACCOUNT.

My account

3. Click Login and Security to update your password. Select CHANGE PASSWORD and then SAVE.

Login and security
Password

Please note: You’ll receive an email notifying you of your password change to ensure this was you. If this was not you, you can reset your password again following these steps – How do I reset my password?

You can easily upload photos and selfies to your result page to share the fun of the challenge with the rest of the world! Each photo you upload or selfie you take will be visible on your personal result page and can be shared online.

How to take a selfie or upload a photo

Uploading a photo is simple, click the Upload Photo option from the profile menu:

This will take you to the page where you can select an activity or event you want to upload to and then chose between Take Selfie or Upload Photo. Optionally, you can chose to include your photo also in the public event gallery with photos from all participants.

  • The Take Selfie will start the camera on your phone and allows you to take a new selfie which you can then upload to your result.
  • The Upload Photo option allows you to select a previously taken photo/selfie and connect it to your result or event.

When you’re happy with your photo you can click Save to connect it with your result and make it available on your personal result page.

1. Log In to your Events.com account.

2. In your Attendee Menu, click MY ACCOUNT.

3. This will open up Account Information where you can update your First Name and Last Name. Click EDIT, and SAVE.

4. Click Login and Security to update your password. Select CHANGE PASSWORD and then SAVE.

Please note: You’ll receive an email notifying you of your password change to ensure this was you. If this was not you, you can reset your password again following these steps – How do I reset my password?

My Corporate Group (Buyers and Members) (5)

Now that you have purchased all your corporate group registrations /tickets it’s time to fill those spots! Each registration /ticket type you purchased formulates a unique link to provide to people to sign up with. You can copy your special link(s) from your Corporate Group Center and then it’s up to you how you’d like to share. *Members are more likely to read a personalize invitation from a known source.

1. Log In to your Events.com account and locate the specific event you wish to complete your corporate group in.

2. Once you have clicked MY EVENTS, you can select MANAGE EVENT, and then Manage Corporate Group.

3. Now that you have entered the Corporate Group Center, you will see the ticket option(s) you PURCHASED, you can copy the invite link beside them to share to individuals wishing to join your corporate group. You’ll start to see your list of REGISTERED MEMBERS grow as they start joining. The OPEN column keeps track of how many spots still need to be filled.

4.Next, your awaiting member can click their link to open the prepaid registration /ticket form. Once they are done filling in their info, they’ll click Submit Order to finalize their registration/ ticket.

Easy peasy! And you’ll all be on your way to having a good time, in no time!

We are excited to hear your corporation is interested in purchasing a Corporate Group order. Your company can pre-purchase spots with these simple steps:

1. Start off by visiting the event page you wish to register your corporation for. *Please note that the event organizer must have the setting turned on for corporate buying, if it is not available feel free to reach out to them directly.

2. On the event page, you will see the Corporate Group option (under Individual and/or Team) selecting it will activate the next question.

3. Name your group, and click CREATE

4. Select how many of each registration or ticket type you would like to purchase by clicking into the box and typing the number you want. Then scroll down and click PURCHASE NOW.

5. We made sure to keep the purchasing page quick and easy for you to fill out. It will ask for your info as the buyer and payment details to submit the order.

6. After submitting your order, you will be brought to the order confirmation page. Your Corporate Group has been created. You can click Manage Corporate Group to visit it, or open your confirmation email to access it at a later time. Your Corporate Group profile will have links to provide to the members joining, and let you keep track of who has signed up.

For more on managing your Corporate Group check out – How do I manage my corporate group?

Are you all ready to have people join your group? Or wondering where you’ll be able to keep an eye on who has claimed their spots? Or how many you have left to fill? The Corporate Group Buyer has full access to their group’s Corporate Group Center. Here is where, you can access your unique link(s) to share with your attendees, stay updated on how many are registered, and view the list of who has registered with just a few clicks!

1. After you have bought all your corporate spots, Sign In to Events.com to view your events bought. Locate the specific event you wish to invite your members.

2. Once you have clicked MY EVENTS, select MANAGE EVENT, and then Manage Corporate Group.

3. Now that you are in the Corporate Group Center, you will have access to the following:

  • Purchased inventory, registered, and open spots.
  • Special invitation links to be copied and sent out to joining members.
  • Event day count down, date and location/map (if applicable).
  • List of registered members (Name, Registration /Ticket Type and Email).

Need to remove someone from your corporate group? You can do so in just a few clicks. Follow the steps below to find out how to do this!

1. Log In to your Events.com account.

2. Select the MY EVENTS tab in the top left corner.

3. Find the event for which you wish to manage your group, click the MANAGE EVENT drop down menu select Manage Corporate Group.

4. In the REGISTERED MEMBERS section, find the name of the person you would like to remove and select the Trashcan icon next to their name.

5. In the pop up box, select REMOVE to finish the transaction.

This team member has now been removed, and the spot is available again to be sent to someone else.

Has your company generously arranged for you to participate in an exciting upcoming event? Now it’s up to you to fulfill your spot. It’s quick and easy to join a corporate group, please take a look at the steps below:

1. Firstly, make sure that the corporate group has already been created (check with your company’s representative).

2. The creator of the corporate group will have links for the number of spots they’ve ordered. Please reach out to them to send you an invite link or wait for them to do a shout out to you. If you are the representative, please check out this helpful article for tips on inviting members – How do I invite people to join my corporate group?

3. Click on the link given to you by your company. This will open your registration form or ticket for the event. Fill in your necessary information and Submit Order! You’ll be signed up and ready to go!

My Installments (5)

If you would like to pay for your registration in installments, and your event organizer has enabled this feature, follow the steps below!

1. Upon making your selection of registration or tickets and filling out your information, go to the CHECKOUT section and select PAY DOWN PAYMENT.

2. Check the agreement box that explains what you will be paying now and what will be charged at the later date specified with the card that you will enter below.

3. After reviewing all your information and entering your payment, select SUBMIT ORDER to complete your purchase.

4. You will be taken to a confirmation page where you will see more information on your purchase. Click to expand will display more details on when your final payment is due.

Note: Your confirmation email will show you what you paid and what you will need to pay for your final installment. If you have any further questions, please contact the event organizer of the event. 

If you have paid for a registration or ticket in installments, you can see information on your purchase in your account by following the steps below.

1. Log In to your Events.com account.

2. Go to MY EVENTS.

3. Find the event you want to see your order for and select VIEW ORDER.

This image has an empty alt attribute; its file name is VIEW-ORDER-3-300x53.png

4. You will see details of your Down Payment and either paid or pending Final Payment.

Note: Once your final payment has been charged, you will see in this same location the date and status of that final payment.

With Events.com we make it easy to pay your installment balance. If your payment is past due, you can follow these steps to have the payment processed again!

1. Log In to your Events.com account.

2. Click on YOU in the top right-hand corner of the screen and select MY EVENTS on the left of the page.

3. Find you event and click on VIEW ORDER.

4. Click on the MANAGE REGISTRATION button and select Edit Information. 

5. Scroll down and you will see the Balance Due option.  Select Pay Balance Due and then select SAVE at the bottom of the screen. This updates your registration in real time.

Note: The credit card fields will appear and you will need to enter in your payment info and click Submit Order. You will receive an email reflecting your balance has been paid.

If you signed up for an event to pay in installments, your original payment information will be used for the second payment as the default. But if you want to have it charged to a different card, or need another attempt processed after a failed transaction you can update or re-enter your payment information with these simple steps:

1. Log In to your Events.com account with the email used for your order.

2. In the top left of the page select MY EVENTS.

3. Select View Order to open up your order.

4. While in the settings for your order, you can view the payments made, which include the down payment, and final payment. (Here it will show If the down payment is paid, pending, or past due.)

5. At the bottom you will see the fees, total, paid, and owing. There will be a highlighted option called update credit card, where you can change the card or enter in the existing information for another payment attempt (when it’s past due).

6. Before the installment date, enter in your new information and you have two choices. Selecting Save & Pay Later will have the new card used on the payment installment date. If you select Pay Now the payment will be processed immediately with the new card.

If your installment is past due, fill in all the boxes required to update or re-enter your card. And finish it off by selecting Pay Now. This will process your payment immediately.

If you signed up for an event to pay in installments, your original payment information will be used for the second payment as the default. But if you want to have it charged to a different card, or need another attempt processed after a failed transaction you can update or re-enter your payment information with these simple steps:

1. Log In to your Events.com account with the email used for your order.

2. In the top left of the page select MY EVENTS.

3. Find the event card for your installment, and select View Order to open up your order.

4. While in the settings for your order, you can view the payments made, which include the down payment, and final payment. (Here it will show If the down payment is paid, pending, or past due.)

5. At the bottom you will see the fees, total, paid, and owing. There will be a highlighted option to click called View Final Payment Options.

6. The Final Payment Options give you the option to Pay Now with the existing card, or you can enter in a new card number and then click Pay Now. If you had only intended to update your payment card, you can choose Save & Pay Later to exit the options or Cancel if you’ve changed your mind.

Please note: Clicking Pay Now will process the payment immediately.

My Insurance (3)

So you purchased attendee insurance with your order and for good reason, since now you want to file a claim. Here are simple steps to do so:
(If you have your policy number handy, skip to step 4)

1. Log In to your Events.com account.

2. Go to MY EVENTS and find the event you want to make a claim for, select MANAGE EVENT.

3. In your order, you will see that you purchased Attendee Insurance. Click View Details.

4. In your Attendee Insurance Details, you will see a link to Contact FanShield and also your Policy ID, which you will need to file your claim.

5. Click on Contact Fanshield to be taken to FanShield to start your claim.

6. Enter your Policy ID and click Search

7. Fill out the form FanShield provides and one of their claims agents will be in touch within 48 hours and they will walk you through the rest of the process.

If you have more questions, please contact Fanshield by email – help@fanshield.insure

You can find the full terms and conditions of FanShield’s Standard Attendee Coverage Policy here.

Some events will provide their attendees with the option of purchasing insurance for their registrations /tickets. If the event organizer is offering this option you will be able to purchase insurance at the same time you complete your order.

You can find the full terms and conditions of FanShield’s Standard Attendee Coverage Policy here.

1. If you have decided to purchase Attendee Insurance, select the Yes, Protect my Purchase with FanShield option. The Attendee Insurance section will show you the total price of the insurance that is calculated based on the price of your registrations/tickets. If you have selected Yes you will see this in your order summary before checkout (selecting Decline Protection will decline the insurance).

2. After you have reviewed your order (with Attendee Insurance), enter in your payment information and click SUBMIT ORDER to complete your purchase. Your insurance will be charged separately from your order.

Note: To see more information on your claim or to submit a claim please refer to our help articleHow do I make an insurance claim?

If the event allows changes, here are the steps for you to make a change to your registration/ticket – How do I change my registration/ticket type?

When your original order had event insurance you may need to make an adjustment to ensure that your registration/ticket is still covered after your change.

1. Log In to your Events.com account.

2. Find the order that you would like to change your registration/ticket type for by clicking MY EVENTS, and selecting MANAGE EVENT.

3. Click MANAGE REGISTRATION or MANAGE TICKET, select Change Registration (or Change Ticket).

4. Select the registration/ticket you would like to change to and select CONTINUE.

5. This next screen opens the form for your new registration. Here is where you will be able to scroll down and see options for optional insurance. Make the selection to ensure your registration/ticket is covered and complete your new order!

If you are upgrading, your existing event insurance purchase will act as a credit towards the new total based on your new registration/ticket. You will need to view the Insurance widget and accept the additional fee.

If you are downgrading, your original event insurance purchase will continue to cover your registration/ticket. No refunds are issued.

6. To view your new policy go back to your order by going again to MY EVENTS and MANAGE EVENT. In your order, you will see that you purchased Attendee Insurance. Click View Details to see the history and policy number of your insurance.

My Order (16)

Note: The organizer needs to enable this feature in order for you to make changes to answers submitted in your order.

If the organizer has turned this feature on, you can log into Events.com and easily update your order information with the following steps:

1. Log In to your Events.com account. If you don’t have an account, select SIGN UP and use the same email as listed on your registration or ticket.

2. As a participant your account will start by loading all of your events under MY EVENTS.

3. Find the event you are attending and click on VIEW ORDER.

4. Click on the MANAGE REGISTRATION or MANAGE TICKET button and select Edit Information.

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5. Please update the information you would like to change in the fields.

6. Click SAVE at the bottom of the screen. This updates your order in real time.

Tip: If any information you need is unavailable for editing, please contact the event directly as that would indicate it has not been turned on. If you need help locating their contact info please email us at help@events.com , we’d be happy to help you find it!

What better way to ensure you have a good time at your event than to invite your friends along?  Simply add your friends’ email addresses, or post to Facebook page, and they can follow the link to join you in the fun. There’s a possibility you may even get a discount!

1. Select the registration or ticket type you want to purchase and start filling out the order form.

2. Near the bottom, just before checking out, you will see the Refer-A-Friend offer(s). (One the other or both can be made available by the organizer)

3. Click on either SHARE WITH EMAIL or GENERATE LINK.


4. If inviting friends by email, make sure to separate each address with a comma.

When sharing to social media, ensure your popups are enabled and that you share it before finishing your order.

5. Congratulations, your friends are invited and if applicable, your discount has been applied automatically!

Tip: Discounts are subject to the event organizer’s discretion.  Events.com is not responsible for, nor has authorization to discount registrations or tickets.

Can’t find your confirmation email? No Problem! You can easily log into Events.com and send yourself another email.

1. Log In to your Events.com account.

2. Click on your username in the top right-hand corner of the page and select MY EVENTS from the drop-down menu.

3. Find the event you are attending and click on VIEW ORDER or MANAGE EVENT and then VIEW ORDER (if you’re a team captain).

4.  If you are an Attendee, click on the MANAGE REGISTRATION or MANAGE TICKET button and select Resend Confirmation Email from the drop-down menu.

If you are the Buyer you can resend the original order information by clicking on the ORDER # (highlighted in blue) and selecting Resend Order Email.

5. Both selections will send an email automatically to the email address on file (be sure to check your junk folder if you don’t receive it in your inbox within a couple minutes).

Note: The organizer needs to enable this feature in order for you to be able to update your information.

If the organizer has enabled this feature, you can make updates or add new answers to the information in your original order. Please keep in mind this may include answers to new questions (that weren’t there when you originally submitted your order), changing an attendee item (commonly t-shirt size or wave time), or acceptance of a new waiver (or new version of the original one). Follow the steps below to access your order and edit & save the updated content!

1. Log In to your Events.com account.

2. Select MY EVENTS in the top left corner of the page.

3. Find the event you are attending and click on VIEW ORDER.  If you are on a team, you must first click on MANAGE EVENT and then select VIEW ORDER.

4. Click on the MANAGE REGISTRATION (or TICKET) button and select Edit Information. 

5. Update or add any necessary answers, or attendee items. If there are multiple Attendee Items you may need to click See More. Select a new response and press Save at the bottom of the screen. This updates your registration in real time.

6. A new waiver will be at the very bottom. Scroll down, and after you’ve read the waiver, click the check box agreeing that you have read and agree.

7. Click SAVE.

*There are no refunds for a decrease in price. If there is an increase in price associated with the change, the credit card fields will appear and you will need to enter in your payment info and click ‘Submit Order’. You will receive an email reflecting your change.

Need to change your t-shirt size because you’ve gotten into such great shape?  Want to go back to your registration and add in that awesome headband?

Events.com makes it easy to change or add attendee items to your order,

1. Log In to your Events.com account.

2. Once logged in, in the top left corner select MY EVENTS.

3. Find your event and click on VIEW ORDER.

4. Click on the MANAGE REGISTRATION button and select Edit Information.

5. Scroll down and click on Select Additional Items.

6. You can now make changes to your earlier answers, or choose new items to add to your registration.

7. If the item(s) you added have a cost associated to them, please proceed with checkout. If not, make sure to Save and you are done!

*There are no refunds for a decrease in price. If there is an increase in price associated with the change, the credit card fields will appear and you will need to enter in your payment info and click ‘Submit Order’. You will receive an email reflecting your change.

Note: Your ability to transfer your registration or ticket is up to the event. The event may or may not allow for this, so be sure to check with the event’s policies, before attempting to transfer your entry.

For those events that do allow transfers, you will be able to initiate this through your My Events profile. It’s important to note that only those that actually bought a registration or ticket will be able to start a transfer. If someone registered you or bought your ticket for you, please contact them, the Buyer, to make any transfers. If you are the original buyer, please follow the steps below to transfer your entry to someone else!

1. Log In to your Events.com account.

2. Find the event you want in your MY EVENTS section. Click VIEW ORDER on the event you want to transfer. 

3. Find the registration or ticket that you want to transfer. Select MANAGE REGISTRATION ( or MANAGE TICKET) then Transfer Registration (or Transfer Ticket).

4. Enter the new person’s Email Address you would like to transfer the registration/ticket to and click SEND TRANSFER. If there is a transfer expiration or fee there will be a notice under the email field – “The transfer recipient will be charged an additional fee for the transfer.”

5. You will see that under the person’s Registration/Ticket number, it will now read, PENDING TRANSFER in the order. This will confirm that your transfer request was sent out.

An email has been sent to the person you are transferring the registration/ticket to, and you will also receive a copy of the email. Once the person has accepted the transfer you will see a CANCELLED date and the text TRANSFERRED.

Please note: If you purchased Attendee Protection it will not transfer to the new attendee. If it is still being offered, the new attendee will have a chance to purchase their own Attendee Protection when they accept the transfer.

Tip: If the original buyer is planning to sell the new person their Registration/Ticket they must make payment arrangements with the new person directly. Neither Events.com, nor the event organizer will get involved in the financial transaction of a transfer.    

Note: The organizer needs to enable this feature in order for you to add purchases to your order after registering for an event.

If the organizer has turned this feature on you will be able to add a purchase to your order. Follow the steps bellow to access you order, add an item and pay for it.

1. Log In to your Events.com account.

2. Click on your username in the top right-hand corner of the page and select MY EVENTS from the left menu.

3. Find the event you are attending and click on VIEW ORDER.

4. Click on the MANAGE REGISTRATION (or TICKET) button and select Edit Information. 

5. If your item is not visible, click SELECT ADDITIONAL ITEMS. Make your selection. When there is a cost associated with the option, the credit card fields will populate. Enter in your payment info and SUBMIT ORDER. You will receive an email to confirm you’ve added the purchase.

Pro Tip: If you are downgrading an item (the original item costs more), a refund will not be issued by the system. Please contact the organizer to inquire about their refund policy.

Note: The event organizer will need to turn this feature on for their event. We suggest reaching out to them directly if it does not appear that they offer this option.

So you decided you want to buy that hat after all? Or shuttle, or shirt, or that special thing the event is selling… As the Buyer, you can easily into your order to add Other Stuff after you have completed your order with these simple steps!

1. Log In to your Events.com account and go to MY EVENTS

2. Find the event that you are going to, and click VIEW ORDER

3. If you have not already purchased some Other Stuff, you will see an ADD OTHER STUFF button that will lead you to the purchase page.

If you had already purchased Other Stuff, you will see an ADD OTHER STUFF button on the top right corner of the Other Stuff section, that will take you to the purchase page. 

4. Select your items, enter in your payment information and click SUBMIT ORDER to complete your purchase. 

Your order is now complete and you will be able to see your purchases on your MANAGE EVENT page!

Note: The event organizer needs to have enabled this feature in order for you to be able to change your Registration/Ticket type. Be sure to check the organizer’s website to see if this change are allowed for your Registration/Ticket type. If this feature has been turned on, you must also be listed as the Buyer of the Registration/Ticket type to make this change (you are the person who made the purchase).

As an event goer there are times when you may want to change the type of Registration or Ticket that you have purchased. You signed up for the half marathon, but are now ready to tackle the full marathon. Or, maybe you bought a regular ticket but now want to upgrade to the VIP package. Events.com makes the process easy and seamless. Here’s how to make the change in just a few steps!

1. Log In to your Events.com account. 

2. In the top left corner, click on MY EVENTS tab. 

3. Find the Event Card for which you wish to manage and select VIEW ORDER.

4. Find the registration/ticket that you would like to change. Select MANAGE REGISTRATION or MANAGE TICKET and Change Registration (or Ticket).

5. Next, you will be able to select the new category you want. Note: You will only be able to select categories that have space available, are open for registration/purchase and that have been permitted by the organizer. Select the one you want and Continue.

6. You will now need to complete the information required by the organizer for the new category. Any Required Items from your previous entry will also be cancelled and require addition to your new order.

7. To finalize the change, the amount previously paid will be reflected in the order summary, if there is a balance owing, you will need to complete payment.

8. Submit Order and voilà you’re all set! You will receive a confirmation email and be able to manage the new registration category.

Pro Tip: Downgrades will not result in a refund. All refund requests should be made directly to the event organizer in accordance to their policies.

Getting all ready for your upcoming event, and want your QR code set to go? With Events.com you can open it up with just a few easy steps!

1. Log In to your account (or Sign Up with the email used for your order if it’s your first time).

2. In the top left corner, click on MY EVENTS.

3. Select the View Registrations/Tickets Button on the top left of the event you want the QR code from.

4. Just like that, you have your QR code for your event!

Note: Some organizers will ask their attendees to present this upon arrival either by printing it, or presenting it on a mobile device. But be sure to check to see what the organizer of your event tells you to bring as it can differ between events.

On Events.com organizers have the option of creating a Digital Event Page for their attendees. If the event you’re attending has one, you can view it two different ways in your Events.com account!

Way 1: You can click the link within your confirmation email (you will need to Sign Up if you haven’t already created an account). Clicking the button will load the Log In pop up and take you straight to the Digital Event Page.

Way 2: View your Digital Event Page by logging directly into Events.com.

1. Log In to your Events.com account. If you don’t have an account, select SIGN UP and use the same email as listed on your registration or ticket.

2. As an attendee your account will start by loading all of your events under MY EVENTS. Find the event you are attending and click on VIEW TICKETS (or REGISTRATIONS)/DIGITAL PAGE.

3. Click Access Digital Event Page and voilà!

If you have any questions about the content, please contact the event organizer directly.

Most events have a waiver, polices, terms and conditions or a release of some kind for their attendees to agree to while purchasing. If you need to go back and review this information at any time you can do so in your Events.com account!

1. Log In to your Events.com account. If you don’t have an account, select SIGN UP and use the same email as listed on your registration or ticket.

2. As a participant your account will start by loading all of your events under MY EVENTS.

3. Find the event you are attending and click on VIEW ORDER.

4. Click on the MANAGE REGISTRATION or MANAGE TICKET button and select Edit Information or View Information (Depending on the event organizer’s settings).

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5. Scroll to the waiver section. If you click the name of the waiver it’ll open up a window for you to read the content.

If you have any questions about the content, please contact the event organizer directly.

Events are always more fun with friends! If your friend signed you up and there was a required Electronic Signature you will need to finish this step on your own. There are two different ways that you can open your waiver and add your Electronic Signature:

First Way:

1.  You can start by clicking the link in your confirmation email. You will need to either Log In or Sign Up (with the email used on your registration)

2. Your order will open right to the spot where your signature is needed. Click the name of the waiver to read the waiver. And enter your full name and click SAVE. You’ll see a pop up confirming your info is saved. And the page will refresh and show you your waiver confirmation.

Waiver Signed confirmation

Second Way:

1. Log In to your Events.com account. If this is your first time, click Sign Up and create an account with the same email used on your registration.

2. Find the event you are attending and click on VIEW ORDER.  If you are on a team, you must first click on MANAGE EVENT and then select VIEW ORDER.

View Order

3. Click on the MANAGE REGISTRATION (or TICKET) button and select Edit Information or View Information. 

Edit Information

4. Your waiver will be at the very bottom. Scroll down, and after you’ve read the waiver, type in your full name as your Electronic Signature.

5. Click SAVE. You’ll see a pop up confirming your save and then the page will refresh to show the signed waiver confirmation.

If you need to go back and review your order information at any time you can do so in your Events.com account!

1. Log In to Events.com. If you don’t have an account, select SIGN UP and use the same email as listed on your registration or ticket.

2. As a participant your account will start by loading all of your events under MY EVENTS.

3. Find the event you are attending and click on VIEW ORDER or (for Teams) MANAGE EVENT – V IEW ORDER .

Note: The event organizer needs to have enabled this feature in order for you to be able to change your Registration/Ticket type. And you must be listed as the Buyer of the Registration/Ticket type to make this change (the person who’s information was used to make the purchase).

In these uncertain times organizers are doing their best to keep their event goers safe and ensure an amazing experience. For many, these means offering a deferral registration/ ticket. To accept this option, please use the following steps:

1. Log In to your Events.com account. (Click Sign Up if it’s your first time, and use the email you used for your order).

2. Find the Event Card for which you wish to change and select VIEW ORDER.

3. Find the registration/ticket that you would like to change. Select MANAGE REGISTRATION or MANAGE TICKET and Change Registration (or Ticket).

4. Next, you will be able to select the deferral category you want and click CONTINUE.

5.  Confirm all your information on the next screen and select Submit Order. Voilà! You’re all set! You will receive a confirmation email that you’ve been changed to a deferred registration/ ticket.

There are many reasons why a new waiver is a good idea. There could be a change in logistics, or new circumstances to include. Waivers can be really informative for attendees. If the event you’ve signed up for has added a required Electronic Signature you will need to finish this step. There are two different ways that you can open your waiver and add your Electronic Signature:

First Way:

1.  You can start by clicking the link in your reminder email. You will need to either Log In or Sign Up (with the email used on your registration)

2. Your order will open right to the spot where your signature is needed. Click the name of the waiver to read the waiver. Then enter your full name and click SAVE. You’ll see a pop up confirming your info is saved. And the page will refresh and show you your waiver confirmation.

Waiver Signed confirmation

Second Way:

1. Log In to your Events.com account. If this is your first time, click Sign Up and create an account with the same email used on your registration.

2. Find the event you are attending and click on VIEW ORDER.  If you are on a team, you must first click on MANAGE EVENT and then select VIEW ORDER.

View Order

3. Click on the MANAGE REGISTRATION (or TICKET) button and select Edit Information or View Information. 

Edit Information

4. Your waiver will be at the very bottom. Scroll down, and after you’ve read the waiver, type in your full name as your Electronic Signature.

5. Click SAVE. You’ll see a pop up confirming your save and then the page will refresh to show the signed waiver confirmation.

My Team (for Team Captains) (8)

Found a new exciting name to call your team after signing up? As team captain, you can update your team name for all to see with just a few easy steps: 

1. Log In to your Events.com account (Click Sign Up if it’s your first time, and use the email you used for your order).

2. Click on YOU at the top right-hand corner of your screen and select MY EVENTS on the left of your page.

3. Find the event you want to change your team name in. Click the MANAGE EVENT button under the event. Then select Manage Team.

4. Once on the team page, press the pencil icon next to your team name to update the name, and you may also change or set an access code if you wish.

5. Press SAVE to save the new name for everyone to enjoy!

Nobody likes being on a team alone!  If you are a team captain, you can invite your friends to join your team.

1. Log In to your Events.com account (Click Sign Up if it’s your first time, and use the email you used for your order).

2. Click on YOU at the top right-hand corner of your screen and select MY EVENTS on the left of your page.

3. Find the event you want to invite your friends to. Click the MANAGE EVENT button under the event. Then select Manage Team.

4. Once on the team page, click the orange INVITE TEAMMATES button.

5. Here, you can enter email addresses to invite people to your team. If you are entering multiple addresses, separate them by commas (e.g. shutuplegs@gmail.com, runner123@gmail.com). You can enter a personal message (e.g. Get your sneakers ready!) and send yourself a copy!

Note: Your invitees will receive a link that sends them directly to the team registration page, overriding any passcode you may have created for your team.


Creating a team is quick and easy! Start by going to the event’s registration page and complete the following steps.

1. On the registration page click Teams.

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2. Then select Create a Team.

2. Enter in a name for your team and select CREATE.

3. Select the registration type and click REGISTER NOW.

Note: Requirements may vary based on event settings. For example, some events may require that all members of a relay team be registered at one time by the team creator.

4. Voilà! You are now ready to fill out the information form!

Pro Tip: Once you have successfully registered your team, you can manage your team by going to My Events.

Note: The event organizer will need to have enabled this feature to allow for you to switch teams. If you do not see this option, you will need to contact the organizer directly.

As long as changing teams is allowed, each member of the team can do this for themselves. Read below to find out how to do this!

1. Log In to your Events.com account.

2. Click on YOU in the top right-hand corner of the screen and select MY EVENTS on the left of the page.

3. Click on MANAGE EVENT in the appropriate event box and VIEW ORDER.  NOTE: You do not want to click on Manage Team.

4.  Scroll down to your registration and click on the team switch icon to the immediate right of your team name.

5. A Switch Teams pop-up will appear. Please type in the new team name you wish to join. If the new team requires an access code you will need to get this from the new team’s captain. Once you have the new team name and, if needed, the access code entered please click on SWITCH TEAMS.

6. You will be brought back to the MANAGE EVENT screen and your new team name will be listed. You will also receive an email confirming your team switch. Congrats, you’re done!  

Did you set a team access code and forget? Or maybe you thought of a new awesome one to give your team a laugh. As team captain, you can view, add, or change your access code with these easy steps:

1. Log In to your Events.com account (Click Sign Up if it’s your first time, and use the email you used for your order).

2. Click on YOU at the top right-hand corner of your screen and select MY EVENTS on the left of your page.

3. Find the event you want to change your team access code in. Click the MANAGE EVENT button under the event. Then select Manage Team.

4. Once on the team page, your team name and access code will display. If you want to add or edit the code, press the pencil icon next to it.

5. Press SAVE if you need to update your team access code. And make sure you tell all your future teammates!

As team captain, we know you’ve got a lot on your plate! We offer some fun team management tools to let you oversee your team on Events.com.

1. Log In to your Events.com account (Click Sign Up if it’s your first time, and use the email you used for your order).

2. Click on YOU at the top right-hand corner of your screen and select MY EVENTS on the left of your page.

3. Find the event you want to view your team in. Click the MANAGE EVENT button under the event. Then select Manage Team.

4. This is your team page. You can view or change your team name and access code, invite teammates, see the list of your teammates who have signed up and download the list.

As team captain, we know you’ve got a lot on your plate! We offer some fun team management tools to let you oversee your team on Events.com.

1. Log In to your Events.com account (Click Sign Up if it’s your first time, and use the email you used for your order).

2. Click on YOU at the top right-hand corner of your screen and select MY EVENTS on the left of your page.

3. Find the event you want to manage your team in. Click the MANAGE EVENT button under the event. Then select Manage Team.

4. This is your team page. You can change your team name and access code, invite teammates, see the list of your teammates who have signed up or download the list.

Note: The event organizer will need to have enabled this feature to allow for you to create/join teams. If you do not see this option, you will need to contact the organizer directly.

As long as it’s allowed, you can create/ join a team with the following steps!

1. Log In to your Events.com account.

2. Click on YOU in the top right-hand corner of the screen and select MY EVENTS on the left of the page.

3. Click on VIEW ORDER in the appropriate event box.

4.  Scroll to your registration and click on Create/Join a Team just below your name.

5. A team pop-up will appear giving you the choice between Create Team or Join Team.

If you select Create Team, you will be prompted to enter a team name and click CREATE to finish.

If you select Join Team, you will be prompted to enter in the last name of the team captain or team name you wish to join. If the new team requires an access code you will need to get this from the new team’s captain. Once you have the new team name and, if needed, the access code entered please click JOIN.

6. Your page will refresh and your registration will update with the team name. You will also receive an email confirming your team membership. Congrats, you’re done!  

My USA Triathlon® Membership (1)

If you’re planning on participating in a USA Triathlon sanctioned event, a membership or event license may be required. You will see a notation in the registration description before you open your registration form letting you know.

Click the + on the registration you want to register to, then REGISTER NOW to open the registration form. Fill out the questions until you get to the USA TRIATHLON® MEMBERSHIP validation. If you need to purchase membership or an event license, click BUY A MEMBERSHIP/LICENSE.

The USAT Membership Hub will open as a pop up, you can either Login, or Create Account. Ensure that the information you enter to create your USAT profile is the same (Name, Date Birth) as you will use to complete your registration.

After setting up your profile you’ll be walked through 5 steps.

Step 1: Select a User Profile

Step 2: Select a Membership Type

Step 3: Edit Membership Application

Step 4: Waiver Signatures

Step 5: Billing

After payment, you’ll be shown your USAT membership number. You can now add that into the field in the registration form for verification and finish your registration. Hope you enjoy the event!

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