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Coronavirus (COVID-19) Updates for Event Organizers

Event Planning as it relates to Coronavirus (COVID-19)As an organization whose mission is to bring people together to experience meaningful…

What is a dispute?

A dispute, or chargeback is a situation in which the purchaser questions the validity of a charge with their bank.…

Full Calendar Embedding Process

Once you have created your calendar, you will have access to your new embed code. This embed code will include…

Is there a Register Now button I can add to my website?

Yes there is! When you have a website, Events.com recommends directing traffic through it to your event page. This helps…

Navigation to Events Calendar

As required to be able to earn revenue from the revenue share program, you will need to add a navigation…

Customizing Categories

During the creation or after you have created your calendar, you will be able to customize the categories that appear…

Google Maps API Token

Your calendar will require you to have a Google API token so that the Google Map will display correctly. Once…

Editing Calendar Settings

After creating your calendar, you may want to change some of the settings for your calendar, whether this is the…

Event Side Bar Widget

The sidebar widget allows you to be able to add a small version of the calendar on any page outside…

How do I set up my USAT event?

At Events.com we know that every athlete participating in a USA Triathlon (USAT) event needs to have a USAT membership.…

What do purchase restrictions look like for my attendees?

When you've added restrictions for your attendees on purchases, they can see this in two places - within your order…

How do I add restrictions to my purchases?

When creating or editing an attendee item purchase, you can add custom Restrictions based on Gender, Age and/ or Location.…

Badges

Badges allow you to add any kind of intermediate goals in your challenge to keep your participants engaged during the…

Activity Filtering

We have powerful features to allow you to select which activities may qualify for your event or race. Some properties…

How do I change a team name for my attendee?

Team work makes the dream work! If your attendee has thought of an even awesomer team name after registration and…

Can I require my attendees to have unique email addresses in their order?

On Events.com, yes you can! We all love when family and friends sign up for an event together, but we…

How can I hide my event’s times and dates?

Want to hide your event's times and dates from your registrants? We have you covered, you can toggle the viewability…

How do I send communication to my active attendees?

As an Event Organizer, you may want to email your attendees some new or last minute information. Our Email Active…

How do I view a real-time snapshot of my event’s price change performance?

At Events.com we understand how important data is in the decision making process of any business. With our Dashboards, you…

How do I view a summary report of my price changes?

If you've set some price increases for your registrations/ tickets you might be curious as to how many sold at…

Can my attendees change themselves into a hidden registration/ticket?

Yes they can! There may be different times that you want to add a new registration/ticket type but not want…

How can I allow my attendees to create or join a team after registration?

Sometimes people sign up for an event before telling all of their friends. They often find out someone wants to…

What is the Affiliate Program?

The Affiliate Program provides you with all of the features needed to start affiliate marketing with promoters. This is a…

How do I create a digital event page?

Virtual content has become extremely important and often includes some additional info or links to share after someone has completed…

How do I know who still needs to complete their Electronic Signature Wavier?

If you've added an Electronic Signature Waiver to your event you will want to ensure that everyone has signed their…

Can I have my attendees sign a new waiver after they have registered?

Absolutely! We understand that things can change in the event industry at any time. By adding an Electronic Signature Waiver,…

Can I require an electronic signature for my event waiver?

Yes you can! Waivers are a great way to provide a set of guidelines or rules that need to be…

How do I refund in my Stripe account?

There are a couple different reasons you may want to refund from your own account instead of the admin portal…

How do I allow my attendees to edit their form questions?

As an event organizer, giving your attendees the ability to change the responses to their form questions can be helpful.…

How can I transfer this year’s ticket buyers to next year’s event?

If you've made the difficult decision to defer your event you're likely wondering the best way to update this on…

How do I reschedule or postpone my event?

Right now, it's an unknown time for the event industry. Event Organizers are facing many tough decisions. More and more…

How do I cancel an event?

If you need to cancel an event it's important to update your page and communicate with your attendees. You'll want…

How do I set up a virtual event?

Creating a virtual event on Events.com is very similar to creating an in person event. Please follow along to get…

How do I manage my Attendee Protection settings?

As an event organizer, giving your event goers the ability to purchase Attendee Protection can take some pressure off of…

How do I communicate rescheduling or postponing my event?

If you've made the decision to move your event date, you should communicate with your event goers as soon as…

How do I offer a deferral option?

Unfortunately right now there are many things for an event organizer to consider. Depending on your community it might be…

How do I change my event to a virtual event?

Creating a virtual option for your event can be as easy as adding an additional registration/ticket type! New sign ups…

How do I add notes when I refund an order?

If a refund has been approved, you can keep your team in the loop by leaving a quick note on…

What is Attendee Protection?

Attendee Protection offers attendees' protection for some of the common personal reasons out of an individual's control, that people have…

How do I delete a live event?

Sometimes you need to delete a live event because you may have been testing out the functionality of it or…

How do I set up fees to be absorbed for onsite Events.com EverySale™ app transactions?

As an event organizer, you can set your order and processing fees to be absorbed by your organization or pass…

How do I manage tickets already sold on the Events.com EverySale™ app?

You are able to process cancellations, refunds, and re-print tickets and receipts for completed orders. 1. Click the MANAGE button…

Do I need to have staff to sell tickets/registrations with the Events.com EverySale™ app at my event?

No, the Events.com EverySale app can be set to Self-Service mode so your attendees can purchase their tickets on-site without…

Can I use promo codes with the Events.com EverySale™ app?

Yes, if you have promo codes, they can be used in the app to give attendees a discount 1. At…

Can I sell merchandise using the Events.com EverySale™ app?

Yes, if you’ve set up Attendee Items and/or Other Stuff on Events.com those will appear in the app 1. Once…

What forms of payment are accepted with Events.com EverySale™ app?

The app can accept payments made by credit card, cash, or check. Secure credit card processing is available in both…

How do I design my page?

With Events.com you have many options to customize your event page (your event's landing page) to better fit your organization's…

How do I re-print tickets and/or receipts in the Events.com EverySale™ app?

You can re-print tickets and receipts in the Events.com EverySale app on an order’s Confirmation page or through the Manage…

How do I change the settings for my event in the Events.com EverySale™ app?

Follow these steps to change the event settings in the Events.com EverySale app: 1. Log in to the Events.com EverySale…

How do I get started using Events.com EverySale™ app?

To use the Events.com EverySale app you must first set up an event on Events.com. Your event must: (1) be…

Can I use the Events.com EverySale™ app to manage concessions, such as food and beverage?

The app currently does not support traditional concessions sales, however you can use the app to sell merchandise, parking passes,…

How do I use the Events.com EverySale™ app?

You will need an Events.com login with at least one live event set up and ready to transact. 1. Log…

What is the Events.com EverySale™ app?

Events.com EverySale app gives event organizers the tools to easily and securely sell tickets, registrations, merchandise on-site, and more at…

Can I use Events.com EverySale™ app on an iPad or iPhone?

Currently the Events.com EverySale app is only available for Android tablets and smartphones running Android version 4.4 or later. It…

What kind of mobile devices can I use with Events.com EverySale™ app?

The app is available in the Google Play store for Android tablets and smartphones running Android version 4.4 or later.

What kind of hardware equipment do I need to use Events.com EverySale™ app?

We recommend using our approved hardware list to optimize the app’s performance. Events.com offers hardware rental, if you’re interested, contact…

Do I need an internet connection to use Events.com EverySale™ app?

Yes, an internet connection is required in order to use the Events.com EverySale app. We recommend a wired connection. If…

How do I refund an order in the Events.com EverySale™ app?

Follow these steps to refund an order in the Events.com EverySale app: 1. To refund an order, click the MANAGE…

How do I cancel an order in the Events.com EverySale™ app?

Follow these steps to cancel an order in the Events.com EverySale app: 1. To cancel an order, click the MANAGE…

Can I print tickets with the Events.com EverySale™ app?

Yes, the app works with select thermal printers so you can print individual tickets, as well as a single order…

Why is the Events.com EverySale™ app making a noise when taking payment?

If you have selected Credit Card as one of your forms of payment, you will need to make sure you…

How do I cancel unfulfilled Corporate Group registrations?

These instructions will help you cancel an unfulfilled registration from a Corporate Group's order. The spot will be removed from…

How do I refund a corporate group attendee’s items?

An attendee needs a refund for an item they ordered? No problem! As an organizer you can go in to…

How do I resend an invitation?

Sometimes after sending an invitation to a list of contacts, you may notice that there are still a number of…

How do I add new invitees to an existing invitation?

At Events.com we understand that the world of events moves quickly. Sometimes, after an invitation has been sent out, you might…

How can I set up analytics for my event?

We understand having analytics for your event is extremely important! We offer three ways to help you track your traffic.…

What are corporate groups, and how can I use them?

Have you ever had a corporation or company want to pay for event admission in advance? Or a sponsor? Often…

How do I process a refund on a corporate group registration?

Need to process a refund for a single item or the registration? That's no problem! With Events.com we make it…

How do I remove an attendee from a Corporate Group?

We at Events.com understand the importance of being able to manage your attendees post-registration. These instructions help you cancel a…

How do I edit a corporate group attendee’s items?

An attendee needs to make a change to the size of shirt they ordered? No problem! As an organizer you…

How do I turn on corporate groups?

Turning on Corporate Groups is quite easy to do and only takes a few steps to complete! Follow the steps…

How do I view my corporate group inventory and sales?

You now how a wonderful way to offer hassle free corporate purchases! We're sure you're wondering how to keep an…

How do I make my registrations/tickets apply to multiple days for check-in at my event?

If you are planning an event that takes place on multiple days, and need the registrations/tickets to be available for…

How can I add a note to my promo code?

As an event organizer, sometimes you want to make reference to why a certain promo code was generated for your…

How do I view an attendee’s order confirmation?

Need to view someone's order confirmation? As the Manager or Owner of the event you will be able to see…

How do I delete my saved custom report?

No longer need that custom report? Let's get rid of that report right now in just a few easy clicks!…

How do I retrieve my Stripe remittance report?

With Events.com you can easily download your event data in several different report formats. In this case, you will need…

How do I create a team for my attendee?

Team work makes the dream work! If your attendee signed themselves up and then decided they wanted to create a…

How do I set up my own standard Stripe account?

When you create your own Stripe account, you will be able to choose your own schedule for when you want…

How do I contact my attendees?

Events.com understands that there are many points in the event cycle where an organizer might like to contact their attendees,…

How do I change my MailChimp account?

Already connected a MailChimp account to Events.com but need to change the account? You can do that in just a…

How do I filter my event data summaries by remittance dates?

If you're looking for a snapshot of your sales made during your most recent payout, you can filter your event…

How do I manage my MailChimp account after I have synced my lists on Events.com?

Using our MailChimp integration is a great way to sync your attendee's information with MailChimp lists. After you have synced…

Can I update my Organization information?

Yes. By having this information, it can be available for Attendees to see on your ticketing page if you choose…

How do I add/remove others to help manage my organization on Events.com?

Events.com wants to make sure your entire team is able to take advantage of our platform to streamline day-to-day operations.…

Can I change my Organization name?

Short answer, yes! Now as you can imagine there is a lot tied to your Organization and we wouldn't want…

What is an Organization and how do I use it?

The company, team, or individual in charge of putting on an event is considered "The Organization" on Events.com. This is…

How do I set up a payment installment?

Give buyers the flexibility to pay for their ticket or registration in payment installments. A great option for events at…

Can I hide $0.00 pricing?

We are thrilled to say YES! If you are offering a $0 registration or ticket you can hide the $0.00…

How do I add taxes to my event?

Due to US Marketplace Facilitator sales tax regulations, Events.com will automatically calculate, collect, file and remit sales tax revenue on…

What’s the difference between registrations and tickets?

If your event requires you to gather detailed information on each attendee, you’ll want to offer registrations. Some examples of…

How do I add age or gender restrictions to my registrations/tickets?

When creating or editing a registration/ticket type, you can add custom restrictions. Restrictions can be set for a various amount…

How do I set price increases?

If your event has tiered pricing, you can preset your registration/ticket types to change price automatically. You have two options,…

Can I set date limits to the availability of registration/ticket types?

If a registration or ticket option is only available for a specific period of time, you can set these specific…

How can I resend confirmation emails to all attendees?

Want to remind all of your attendees about your event or to send them some new information? No problem! We…

How do I assign attendee numbers (i.e. Bib Number, ID, etc.) to all of my attendees?

As an Event Organizer, you may need to assign identification numbers to your attendees such as bib or badge numbers,…

How do I cancel an attendee’s order?

As an event organizer, sometimes you need to cancel an attendee's order. With Events.com you have the option to cancel…

How do I change a buyer’s email address?

Changing a buyer's email address is very easy to do with Events.com. Follow the steps below to find out how…

How do I see my attendee’s upgrade/downgrade including optional event insurance?

There are many reasons that an attendee may change their Registration/Ticket type. If you have allowed them to manage their…

How do I process a full or partial refund without canceling an order?

Events.com allows event organizers to process a partial or full refund to one or more items in an order without…

Why do some cards have a “Buyer” label in the People section of my event?

You may have noticed that some of your people have the word "Buyer" at the top of their car, while…

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