Help Center

Event Planning as it relates to Coronavirus (COVID-19)As an organization whose mission is to bring people together to experience meaningful…

This article will walk you through the process of creating your event calendar, how to customize it to best fit…

A dispute, or chargeback is a situation in which the purchaser questions the validity of a charge with their bank.…

Once you have created your calendar, you will have access to your new embed code. This embed code will include…

Yes there is! When you have a website, Events.com recommends directing traffic through it to your event page. This helps…

As required to be able to earn revenue from the revenue share program, you will need to add a navigation…

During the creation or after you have created your calendar, you will be able to customize the categories that appear…

Your calendar will require you to have a Google API token so that the Google Map will display correctly. Once…

After creating your calendar, you may want to change some of the settings for your calendar, whether this is the…

This widget allows you to be able to add a small version of the calendar on any page outside of…

At Events.com we know that every athlete participating in a USA Triathlon (USAT) event needs to have a USAT membership.…

When you've added restrictions for your attendees on purchases, they can see this in two places - within your order…

When creating or editing an attendee item purchase, you can add custom Restrictions based on Gender, Age and/ or Location.…

Badges allow you to add any kind of intermediate goals in your challenge to keep your participants engaged during the…

We have powerful features to allow you to select which activities may qualify for your event or race. Some properties…

Team work makes the dream work! If your attendee has thought of an even awesomer team name after registration and…

On Events.com, yes you can! We all love when family and friends sign up for an event together, but we…

Want to hide your event's times and dates from your registrants? We have you covered, you can toggle the viewability…

As an Event Organizer, you may want to email your attendees some new or last minute information. Our Email Active…

At Events.com we understand how important data is in the decision making process of any business. With our Dashboards, you…

If you've set some price increases for your registrations/ tickets you might be curious as to how many sold at…

Yes they can! There may be different times that you want to add a new registration/ticket type but not want…

Sometimes people sign up for an event before telling all of their friends. They often find out someone wants to…

The Affiliate Program provides you with all of the features needed to start affiliate marketing with promoters. This is a…

Virtual content has become extremely important and often includes some additional info or links to share after someone has completed…

If you've added an Electronic Signature Waiver to your event you will want to ensure that everyone has signed their…

Absolutely! We understand that things can change in the event industry at any time. By adding an Electronic Signature Waiver,…

Yes you can! Waivers are a great way to provide a set of guidelines or rules that need to be…

There are a couple different reasons you may want to refund from your own account instead of the admin portal…

As an event organizer, giving your attendees the ability to change the responses to their form questions can be helpful.…

If you've made the difficult decision to defer your event you're likely wondering the best way to update this on…

Right now, it's an unknown time for the event industry. Event Organizers are facing many tough decisions. More and more…

If you need to cancel an event it's important to update your page and communicate with your attendees. You'll want…

Creating a virtual event on Events.com is very similar to creating an in person event. Please follow along to get…

As an event organizer, giving your event goers the ability to purchase Attendee Protection can take some pressure off of…

If you've made the decision to move your event date, you should communicate with your event goers as soon as…

Unfortunately right now there are many things for an event organizer to consider. Depending on your community it might be…

Creating a virtual option for your event can be as easy as adding an additional registration/ticket type! New sign ups…

If a refund has been approved, you can keep your team in the loop by leaving a quick note on…

Attendee Protection offers attendees' protection for some of the common personal reasons out of an individual's control, that people have…

Sometimes you need to delete a live event because you may have been testing out the functionality of it or…

As an event organizer, you can set your order and processing fees to be absorbed by your organization or pass…

You are able to process cancellations, refunds, and re-print tickets and receipts for completed orders. 1. Click the MANAGE button…

No, the Events.com EverySale app can be set to Self-Service mode so your attendees can purchase their tickets on-site without…

Yes, if you have promo codes, they can be used in the app to give attendees a discount 1. At…

Yes, if you’ve set up Attendee Items and/or Other Stuff on Events.com those will appear in the app 1. Once…

The app can accept payments made by credit card, cash, or check. Secure credit card processing is available in both…

With Events.com you have many options to customize your event page (your event's landing page) to better fit your organization's…

You can re-print tickets and receipts in the Events.com EverySale app on an order’s Confirmation page or through the Manage…

Follow these steps to change the event settings in the Events.com EverySale app: 1. Log in to the Events.com EverySale…

To use the Events.com EverySale app you must first set up an event on Events.com. Your event must: (1) be…

The app currently does not support traditional concessions sales, however you can use the app to sell merchandise, parking passes,…

You will need an Events.com login with at least one live event set up and ready to transact. 1. Log…

Events.com EverySale app gives event organizers the tools to easily and securely sell tickets, registrations, merchandise on-site, and more at…

Currently the Events.com EverySale app is only available for Android tablets and smartphones running Android version 4.4 or later. It…

The app is available in the Google Play store for Android tablets and smartphones running Android version 4.4 or later.

We recommend using our approved hardware list to optimize the app’s performance. Events.com offers hardware rental, if you’re interested, contact…

Yes, an internet connection is required in order to use the Events.com EverySale app. We recommend a wired connection. If…

Follow these steps to refund an order in the Events.com EverySale app: 1. To refund an order, click the MANAGE…

Follow these steps to cancel an order in the Events.com EverySale app: 1. To cancel an order, click the MANAGE…

Yes, the app works with select thermal printers so you can print individual tickets, as well as a single order…

If you have selected Credit Card as one of your forms of payment, you will need to make sure you…

These instructions will help you cancel an unfulfilled registration from a Corporate Group's order. The spot will be removed from…

An attendee needs a refund for an item they ordered? No problem! As an organizer you can go in to…

Sometimes after sending an invitation to a list of contacts, you may notice that there are still a number of…

At Events.com we understand that the world of events moves quickly. Sometimes, after an invitation has been sent out, you might…

We understand having analytics for your event is extremely important! We offer three ways to help you track your traffic.…

Have you ever had a corporation or company want to pay for event admission in advance? Or a sponsor? Often…

Need to process a refund for a single item or the registration? That's no problem! With Events.com we make it…

We at Events.com understand the importance of being able to manage your attendees post-registration. These instructions help you cancel a…

An attendee needs to make a change to the size of shirt they ordered? No problem! As an organizer you…

Turning on Corporate Groups is quite easy to do and only takes a few steps to complete! Follow the steps…

You now how a wonderful way to offer hassle free corporate purchases! We're sure you're wondering how to keep an…

If you are planning an event that takes place on multiple days, and need the registrations/tickets to be available for…

As an event organizer, sometimes you want to make reference to why a certain promo code was generated for your…

Need to view someone's order confirmation? As the Manager or Owner of the event you will be able to see…

No longer need that custom report? Let's get rid of that report right now in just a few easy clicks!…

With Events.com you can easily download your event data in several different report formats. In this case, you will need…

Team work makes the dream work! If your attendee signed themselves up and then decided they wanted to create a…

When you create your own Stripe account, you will be able to choose your own schedule for when you want…

Events.com understands that there are many points in the event cycle where an organizer might like to contact their attendees,…

Already connected a MailChimp account to Events.com but need to change the account? You can do that in just a…

If you're looking for a snapshot of your sales made during your most recent payout, you can filter your event…

Using our MailChimp integration is a great way to sync your attendee's information with MailChimp lists. After you have synced…

Yes. By having this information, it can be available for Attendees to see on your ticketing page if you choose…

Events.com wants to make sure your entire team is able to take advantage of our platform to streamline day-to-day operations.…

Short answer, yes! Now as you can imagine there is a lot tied to your Organization and we wouldn't want…

The company, team, or individual in charge of putting on an event is considered "The Organization" on Events.com. This is…

Give buyers the flexibility to pay for their ticket or registration in payment installments. A great option for events at…

We are thrilled to say YES! If you are offering a $0 registration or ticket you can hide the $0.00…

Due to US Marketplace Facilitator sales tax regulations, Events.com will automatically calculate, collect, file and remit sales tax revenue on…

If your event requires you to gather detailed information on each attendee, you’ll want to offer registrations. Some examples of…

When creating or editing a registration/ticket type, you can add custom restrictions. Restrictions can be set for a various amount…

If your event has tiered pricing, you can preset your registration/ticket types to change price automatically. You have two options,…

If a registration or ticket option is only available for a specific period of time, you can set these specific…

Want to remind all of your attendees about your event or to send them some new information? No problem! We…

As an Event Organizer, you may need to assign identification numbers to your attendees such as bib or badge numbers,…

As an event organizer, sometimes you need to cancel an attendee's order. With Events.com you have the option to cancel…

Changing a buyer's email address is very easy to do with Events.com. Follow the steps below to find out how…

There are many reasons that an attendee may change their Registration/Ticket type. If you have allowed them to manage their…

Events.com allows event organizers to process a partial or full refund to one or more items in an order without…