Help Center

Event Planning as it relates to Coronavirus (COVID-19)As an organization whose mission is to bring people together to experience meaningful…

A dispute, or chargeback is a situation in which the purchaser questions the validity of a charge with their bank.…

Once you have created your calendar, you will have access to your new embed code. This embed code will include…

Yes there is! When you have a website, Events.com recommends directing traffic through it to your event page. This helps…

As required to be able to earn revenue from the revenue share program, you will need to add a navigation…

During the creation or after you have created your calendar, you will be able to customize the categories that appear…

Your calendar will require you to have a Google API token so that the Google Map will display correctly. Once…

After creating your calendar, you may want to change some of the settings for your calendar, whether this is the…

The sidebar widget allows you to be able to add a small version of the calendar on any page outside…

At Events.com we know that every athlete participating in a USA Triathlon (USAT) event needs to have a USAT membership.…

When you've added restrictions for your attendees on purchases, they can see this in two places - within your order…

When creating or editing an attendee item purchase, you can add custom Restrictions based on Gender, Age and/ or Location.…

You can easily upload photos and selfies to your result page to share the fun of the challenge with the…

The EveryChallenge platform allows participants to upload photos and take selfies and save them with their results. Optionally, they can…

You can use markdown syntax in the description of your virtual event. This can be used to add rich formatting and include…

It is possible to customize the look 'n feel of your event by uploading two different types of artwork: the…

Although there is currently no direct integration available with MyFitnessPal , there is a very easy workaround available. The easiest…

This is the most advanced challenge type and unlocks several creative and powerful challenge configurations.  The goal of this challenge…

When creating or managing your event, you can enable the 'Require verification to join' option. Once this option is enabled,…

Automatic Invite You can enable an option to automatically invite participants to join your events on EveryChallenge. This option can…

Use relay races to allow a group of people to work together in achieving a common goal. A relay race…

You might get the message "You already have a connected account" when trying to connect with Garmin or Strava, when…

Although there is no direct integration available with the Apple Watch currently, there is a very easy alternative solution to…

From your Profile page, you can click on an activity to view the details page. From here you can access…

We have a very simple to use tool available to enter activities manually. You can easily access this tool from…

Yes. You can join EveryChallenge using any email address you own, or by connecting to one of the available other…

When you participate in a challenge with an activity badge included, it will automatically get assigned to your first qualifying…

When you're ready to join a public challenge you can press the Join Event button on the event details page. See this article when…

This article explains how you can join an event which requires a personal verification code to enter the challenge. This…

Step 1: Create your account In a separate tab click here to register. In the top right corner, click on…

Each race at EveryChallenge can either be for individuals or for teams. With team results all participants in the same…

From your event manager view you can view and manage participants in your event. To open this view click Participants from the…

You can combine in-person race results with your virtual challenge events in the same Event. This allows you to have…

Creating a GPX file There are a few options available to create GPX files online. Some of them require an…

Events.com makes it easy to import attendee registration data from any of your previous or existing events, so you can…

Badges allow you to add any kind of intermediate goals in your challenge to keep your participants engaged during the…

We have powerful features to allow you to select which activities may qualify for your event or race. Some properties…

Each virtual challenge is different and EveryChallenge offers a range of different challenge types which allow you to create the…

Team work makes the dream work! If your attendee has thought of an even awesomer team name after registration and…

On Events.com, yes you can! We all love when family and friends sign up for an event together, but we…

Want to hide your event's times and dates from your registrants? We have you covered, you can toggle the viewability…

As an Event Organizer, you may want to email your attendees some new or last minute information. Our Email Active…

At Events.com we understand how important data is in the decision making process of any business. With our Dashboards, you…

If you've set some price increases for your registrations/ tickets you might be curious as to how many sold at…

Yes they can! There may be different times that you want to add a new registration/ticket type but not want…

Sometimes people sign up for an event before telling all of their friends. They often find out someone wants to…

The Affiliate Program provides you with all of the features needed to start affiliate marketing with promoters. This is a…

Virtual content has become extremely important and often includes some additional info or links to share after someone has completed…

If you've added an Electronic Signature Waiver to your event you will want to ensure that everyone has signed their…

Absolutely! We understand that things can change in the event industry at any time. By adding an Electronic Signature Waiver,…

Yes you can! Waivers are a great way to provide a set of guidelines or rules that need to be…

There are a couple different reasons you may want to refund from your own account instead of the admin portal…

As an event organizer, giving your attendees the ability to change the responses to their form questions can be helpful.…

If you've made the difficult decision to defer your event you're likely wondering the best way to update this on…

Right now, it's an unknown time for the event industry. Event Organizers are facing many tough decisions. More and more…

If you need to cancel an event it's important to update your page and communicate with your attendees. You'll want…

Creating a virtual event on Events.com is very similar to creating an in person event. Please follow along to get…

As an event organizer, giving your event goers the ability to purchase Attendee Protection can take some pressure off of…

If you've made the decision to move your event date, you should communicate with your event goers as soon as…

Unfortunately right now there are many things for an event organizer to consider. Depending on your community it might be…

Creating a virtual option for your event can be as easy as adding an additional registration/ticket type! New sign ups…

If a refund has been approved, you can keep your team in the loop by leaving a quick note on…

Attendee Protection offers attendees' protection for some of the common personal reasons out of an individual's control, that people have…

Sometimes you need to delete a live event because you may have been testing out the functionality of it or…

As an event organizer, you can set your order and processing fees to be absorbed by your organization or pass…

You are able to process cancellations, refunds, and re-print tickets and receipts for completed orders. 1. Click the MANAGE button…

No, the Events.com EverySale app can be set to Self-Service mode so your attendees can purchase their tickets on-site without…

Yes, if you have promo codes, they can be used in the app to give attendees a discount 1. At…

Yes, if you’ve set up Attendee Items and/or Other Stuff on Events.com those will appear in the app 1. Once…

The app can accept payments made by credit card, cash, or check. Secure credit card processing is available in both…

With Events.com you have many options to customize your event page (your event's landing page) to better fit your organization's…

You can re-print tickets and receipts in the Events.com EverySale app on an order’s Confirmation page or through the Manage…

Follow these steps to change the event settings in the Events.com EverySale app: 1. Log in to the Events.com EverySale…

To use the Events.com EverySale app you must first set up an event on Events.com. Your event must: (1) be…

The app currently does not support traditional concessions sales, however you can use the app to sell merchandise, parking passes,…

You will need an Events.com login with at least one live event set up and ready to transact. 1. Log…

Events.com EverySale app gives event organizers the tools to easily and securely sell tickets, registrations, merchandise on-site, and more at…

Currently the Events.com EverySale app is only available for Android tablets and smartphones running Android version 4.4 or later. It…

The app is available in the Google Play store for Android tablets and smartphones running Android version 4.4 or later.

We recommend using our approved hardware list to optimize the app’s performance. Events.com offers hardware rental, if you’re interested, contact…

Yes, an internet connection is required in order to use the Events.com EverySale app. We recommend a wired connection. If…

Follow these steps to refund an order in the Events.com EverySale app: 1. To refund an order, click the MANAGE…

Follow these steps to cancel an order in the Events.com EverySale app: 1. To cancel an order, click the MANAGE…

Yes, the app works with select thermal printers so you can print individual tickets, as well as a single order…

If you have selected Credit Card as one of your forms of payment, you will need to make sure you…

These instructions will help you cancel an unfulfilled registration from a Corporate Group's order. The spot will be removed from…

An attendee needs a refund for an item they ordered? No problem! As an organizer you can go in to…

Sometimes after sending an invitation to a list of contacts, you may notice that there are still a number of…

At Events.com we understand that the world of events moves quickly. Sometimes, after an invitation has been sent out, you might…

We understand having analytics for your event is extremely important! We offer three ways to help you track your traffic.…

Have you ever had a corporation or company want to pay for event admission in advance? Or a sponsor? Often…

Need to process a refund for a single item or the registration? That's no problem! With Events.com we make it…

We at Events.com understand the importance of being able to manage your attendees post-registration. These instructions help you cancel a…

An attendee needs to make a change to the size of shirt they ordered? No problem! As an organizer you…

Turning on Corporate Groups is quite easy to do and only takes a few steps to complete! Follow the steps…

You now how a wonderful way to offer hassle free corporate purchases! We're sure you're wondering how to keep an…

If you are planning an event that takes place on multiple days, and need the registrations/tickets to be available for…

As an event organizer, sometimes you want to make reference to why a certain promo code was generated for your…

Need to view someone's order confirmation? As the Manager or Owner of the event you will be able to see…

No longer need that custom report? Let's get rid of that report right now in just a few easy clicks!…

With Events.com you can easily download your event data in several different report formats. In this case, you will need…